Firestone Complete Auto Care

Mr & Mrs Hodges (C & C)

★★★★★

a month ago

I came here late. These gents were fantastic. I would tell everyone to use Firestone. I am in the one in Kenner, LA Need car. This is your place

Shuane Simon

★★★★★

6 months ago

They were very efficient, knowledgeable, and fast. I was greeted and assisted upon entering the building,they explained the benefits of the service I was receiving and the price it would cost,which was reasonable and on sale at the time. The seating area and restrooms are always clean and smell fresh.

Emily Lavender

★☆☆☆☆

6 months ago

Editing my previous review from 5 stars to 1 star. The one star is strictly for how polite Freddy was throughout the entire situation despite my frustration. I came in two Thursdays ago for both right tires to be checked out and patched/replaced if needed because there was a leak for sure in the rear right. They said the front right was perfectly fine, no nails, no leaks. They said the rear right had a nail that was too close to the sidewall so it would have to be replaced. They fast ordered one from BR for me; had it installed quickly on Saturday for me after I got off work. I paid over $240 for the REAR right tire. I was pleased with how I was serviced and was impressed that they went above and beyond for me. Fast forward a week and a half: the right rear tire is leaking again. I make an appointment for this Thursday to have it checked out; maybe a new nail appeared. I bought the warranty for the new tire so no worries if so. I waited an hour for them to tell me that the new tire I originally paid for to be put on the rear, was actually put on the front right, even though I was told there was absolutely nothing wrong with it. The back right is not covered under the warranty I paid for since it was put on the front, so Marcus told me I’d have to pay for service. I spent two hours at this shop being told hypotheticals of what they THINK happened to cause the mix up. There was no doubt in their minds that the correct assumption had to be that a nail appeared in the front right tire between my original Thursday appointment and Saturday, so it was replaced without being communicated on their service logs, to the front desk staff, or to me. According to them, there’s NO way the technician read the work order incorrectly and replaced the wrong tire because “they trust their technicians.” Freddy was very professional in the entire situation. My rear tire was patched free of charge despite it not being under the warranty. Freddy also gave me a coupon. I think Freddy is a fantastic customer service representative! However, I genuinely believe the technician read the work order incorrectly and switched out the wrong tire at my original service. Then the fix was to patch what was originally deemed irreparable in order to not admit fault. I paid for my rear right tire to be replaced. They replaced the wrong tire, came up with a story with no evidence to back it up, then didn’t replace the tire I paid for them to and instead put on a temporary fix. I will never come back here.

cherie burnett

★★★★★

5 months ago

Walk in and talked to Fetti about needing my skid plate fixed. He took my car right in and took a look at it. He was very professional and assured me that he could fix it. Service was exceptional. Will be returning if anything needs to be done on my car.

tleaux tleaux

★★★★★

3 months ago

This location has Firestone's model employees. Everyone is so friendly and helpful and so knowledgeable too. If you want prompt friendly service, this is where you will find it. Joseph and his team went above and beyond to help me and I'm sure they will do the same for you.

Paul P

★★☆☆☆

5 months ago

Three things went wrong: - I made an appointment via the web app, didn't get a confirmation call, so I called, spoke to a rep, confirmed my appt and service request (including the tire mode), and that it would likely be done in 1-2 hours the next day. However, when I came in, there was no record of an appointment in the system. I dropped it off anyway, assured they could get the work done. - Then when I looked at the emailed work order, I saw the wrong tire was being used - not the model that I had confirmed with the rep. I called and was told that the one I had actually requested would take another day to come in if I wanted to switch. But I was assured that the model they had would be OK. I went with the incorrect one because I needed the service to be done that day. - I was told they would do a free alignment inspection, but would confirm with me before doing the work. However, on the follow-up call, even though I told the rep over the phone NOT to do the alignment, it was done anyway, and I was charged with it. I had to refuse to pay for it, since I did not authorize it as discussed.

Lynnsey Cox

★★★★★

3 months ago

Mechanics you can trust are hard to come by, this Firestone location gets it right every time. Very easy to work with, they are fast, friendly, and trustworthy. 10/10 recommend!

Mark Streva

★★★★★

2 months ago

Tire sensor warning came on because of the cold weather. They were courteous enough to have someone check tire pressure and add air while I waited in the car with our pup. It's the little things like this that we remember when it's time to buy tires.

David

★★★★★

a month ago

Guys highlighted some work that should be done at some point. Got a 2007 FJ… gave me a detailed checklist of things I need to take a look at. Got it good to go for the road until can spend the money….thanks for the recommendations Kenner Firestone!!!

Cindy Hodgdon

★★★★★

4 months ago

I needed tires for my truck. James gave me a great price on the tires. He even recommended me to apply for the Firestone credit card with 6 months no interest. Thank you James for the quick service.

delise louding

★★★★★

4 months ago

I had an amazing experience here. I came in with a damaged tire and they took care of it right away. Andre explained everything clearly, worked fast, and didn’t try to upsell anything I didn’t need. Excellent customer service and fair pricing. I’ll definitely be coming back.

Michael Warren

★★★★★

2 months ago

Had a huge tire issue emergency while I was DoorDashing. Thank God this location came through for me at the last hour to patch my tire for me. I would give this location a 10 star if I can. Keep up the good work guys.

Invinhsible

★★★★★

2 months ago

Honestly the best service in the area. Amazing professionalism and genuine workers that will take care of your vehicle. They will go above and beyond to make sure everything is working properly. If you are looking for an auto shop then this is your place.

Brian Breaux

★★★★★

4 months ago

I’ve dealt with a lot of service shops over the years — and I even managed this Firestone location myself — so trust me when I say you will not find a more solid, dependable, or genuinely caring team anywhere. From our entire company fleet to my own personal vehicles, these guys have earned my trust over and over again. John, Andre, Andy, and Cory in the shop are absolute technicians’ technicians — sharp, honest, and they take pride in doing the job right the first time. No shortcuts, no surprises, just real pros who treat your vehicle like it’s their own. And the management team? James, Joseph, Dylan, and Fady run this place like a well-oiled machine. Professional, accommodating, and always willing to go the extra mile to help us keep our fleet on the road. They communicate, they follow through, and they stand by their work. I send all my company trucks here because they’ve earned that level of trust. And I bring my personal vehicles here for the exact same reason. If you’re looking for a shop that actually cares — not one that just says they do — this is the one. They’re the real deal.

Shonda Genesis Diaz

★★★★★

3 months ago

My best guy Brian is gone, who would’ve thought that an extension of his personality and customer service skills would be so present in the customer service technician James. His phone etiquette is phenomenal, and he gives each customer his full attention whether he’s on the telephone with them or they’re standing in front of him in the shop. From my observation, James is very good at multitasking between the phone, the shop, and in person transactions. This is not my first time observing him, and before I leave a review on any establishment I like to quietly observe from a distance with minimal interference. This is my fifth or sixth time observing James and I have come to my conclusion that this guy should do a TedTalk on customer service skills when you’re dealing with customers’ vehicles. Before I even step foot into the Firestone on Veterans, with just a phone call welcoming me to bring my vehicle in JAMES takes all of my car anxiety away. You know exactly what you will be paying for. No service will be performed without your consent, and through his communication with the servicemen he’ll let you know what services are a must, and what services could be put off for a later date if the timing is not right for you. James lets customers know about specials, coupons and other promotions before they check their cars in . I have even observed him calling customers back once he looked further into a promotion that he initially, inadvertently overlooked. I’m so lengthy with this review because I’m expressing my complete gratitude with James and his team because I have had horrible HORRIBLE mechanic experiences in the past that any type of noise I would hear coming from my vehicle would cause me to have a panic attack! Not with Firestone! I call James answers, I describe the issue(s) I’m facing and James looks up my car make and model and tells me what it could be. Thank you so much , with all my heart!

Omnivia

★★★★★

4 months ago

Went in due to having a couple screws and nails. The staff was extremely helpful and polite, especially "Dre". He knew exactly how to fix the tires and I was out in no time. Not only did he fix my tire but he noticed a leaking braking line which would have been a major issue had he not had a keen and knowledgeable eye. Definitely grateful. I highly recommend getting roadhazard on tires, especially if you are a frequent traveler. I highly recommend this firestone. Honestly, I hope everytime i go to this location, Dre is available to fix my vehicle. Definitely earned my trust.

Jacob Heflin

★★★★★

4 months ago

Mr. James was so nice to me. I had some edger on my front tires. I bought some new tires and he said an alignment would help with the wear. It was so off and afterwards, car was driving perfectly straight. Good experience and shout out to the mechanics. and great deals too!