Firestone Complete Auto Care

Fumiko Nakaoka

★★★★★

a month ago

The battery replacement took a little longer than I expected, but they checked other parts of my car and I was satisfied with their accurate advice and courteous customer service.

Paul Nguyen

★★★★★

3 months ago

Went to the Fremont Firestone location for the first time for a wheel alignment and these guys are fantastic. They estimated 2 hours for the service and came in early. Pleasant staff and quick turnaround.

z

★★★★★

6 months ago

Trustworthy, Reliable, and Consistently Excellent Service I’ve been bringing my car to Moises at Firestone in Newark for years, and I can honestly say there’s no one else I’d trust with my vehicle. From routine maintenance to more complex repairs, the service has always been top-notch—thorough, honest, and fairly priced. What sets him apart is not just the technical skill, but the integrity and transparency in every interaction. I never feel pressured into unnecessary work, and I always drive away knowing my car is in the best hands. It’s rare to find someone this dependable in the auto service world. Highly recommend to anyone looking for a mechanic they can count on for the long haul.

Marlene Castro-Melchor

★★★★★

4 months ago

I had a flat tire. I called Costco and they told me they could not repair my tire brand (Continental). I then called Firestone and not only they were able to repair the tire, it was done for free on a Sunday! Moe was at the front desk and he did not mention it would be no cost. So when I went to pick up my car it was a surprise. I am super thankful.

Senthil Kumar

★★★★★

4 months ago

Had an excellent experience at Firestone! Kedan did an amazing job replacing my tires and getting my wheel alignment perfect. He was professional, knowledgeable, and made sure everything was done right. Thanks Kedan!

lenise jacobs

★★★★★

4 months ago

Today I went to Firestone for tire service and had an exceptional experience thanks to top notch customer service by Francisco and Mo. Not only that but the quality of work and speed of delivery was fabulous, while the cost was well within my budget. I will definitely return for my next tire service. Thanks again fellas!

JM S

★★★★★

4 months ago

Mo is the very best!!!! Here in Newark he cleaned up the Firestone name compared to the store in Hayward. The manager in the Hayward (Julio) store needs mental help and who ever is at the top at Firestone needs to realize he is scaring the customers away because of his severe anger issues expressing how much he hates his job… I was referred by my friend to go to Newark instead. Oh my God what a world of difference. I feel like family. Firestone please get rid of Julio at the Hayward store and promote Mo in Newark. Mo gives Firestone a solid name… Julio at the Hayward honestly needs to be fired. Julio expressed he was striving for bad reviews and welcomed us to let everybody know how much he hates working for Firestone. He acts bothered by questions or pricing. Mo (Newark store) thank you for knowing the meaning of customer service. While waiting for my car I am constantly hearing him be extremely welcoming and helpful to ALL customers. I hope Julio gets his wish to be let go and spend all his time at home as he expressed. Here you got it Julio your bad review you longed to hear and a good review for Mo where credit is due…

Jason L

★★★★★

11 months ago

I want to give a big shoutout to Paul at Firestone in Newark for his exceptional customer service. I stopped by with a concern about one of my tires, and even though I wasn’t scheduled for an appointment and didn’t make any purchase, Paul took the time to check it out thoroughly—free of charge. His willingness to help without hesitation really stood out and made a big impression on me. It’s rare to find that kind of genuine care these days. I hope his superiors recognize the value he brings to the team—he truly represents what great customer service should look like. Thanks again, Paul!

Aerinity Ser

★★★★★

4 months ago

Consistently good experience, staff is polite, friendly, knowledgeable and helpful. I brought my car in with several challenges and this shop even fixed things other shops couldn’t! Great service. Have been a return customer since.

John C.

★★★★★

a month ago

Francisco did a great job in helping me get an alignment on my moms minivan by coordinating with his guys to get the alignment done as fast as possible. Not 2 hours after i brought it in, it was done

Dylan Miller

★★★★★

4 months ago

Great Team of individuals, Jacob got me scheduled in fast and his Tech was able to get my seized up tire caps off of my valve stems. This was done within the five minutes I arrived to their shop. They were kind enough to get them off fill up the tires and send me on my way free of charge. Great team and I appreciate the hospitality!

Stacey Toledo

★★★★★

2 months ago

Jacob, Francisco, Moe, And the whole team give amazing customer service and mechanical service. They give honest assessments, help you find any deals available, and care for their customers. We would choose this location time and time again!

Crystal Rivera

★★★★★

a month ago

Francisco was great! Super thorough. And all I did was get a tire rotation for $10. I learned to look out for my brake fluid and tire tread depth. And that all these other things with the car are going well. Very thankful.

Ericka Elliott

★★★★★

2 months ago

Ive been to this Firestone on 2 seperate occasions, having a 5 star experience both times. I went to purchase new shoes for my truck, I'm talking brakes, rotors, & tires all the way around. I also had them do a wheel alignment as well as install a new bulb for my headlight. The mechanics did a phenomenal job & she rides smooth as butter. Jacob is always at the front desk running the show and thats really where the magic starts. He definitely gives that "old school" customer service compassion by being extremely knowledgeable, kind, and answering all your questions open and honestly. The pricing was easy on the pockets while still delivering quality work. Thanks fellas for all that you do!

Elaine A

★★★★★

a month ago

This review is for Francisco who was absolutely amazing. I had a brake malfunction on the freeway and the brake was literally broken and went all the way down to the floor, unable to bring the car to a full stop. I luckily exited the ramp and somehow stumbled in the Firestone parking lot. While I was very startled and panicked, entering the shop close to their closing time, Francisco was tremendously helpful, calm, and friendly. He helped take a look at what the issue might be. I ultimately ended up doing the repair elsewhere but the diagnostics were done at Firestone and I was able to pick up my car in a very timely manner as promised as well. 10/10 for Francisco and the Mowry Firestone team, yall were amazing and thank you so much!

Gary Afable

★★★★★

4 months ago

I recently had an outstanding experience at Firestone Complete Auto Care in Newark, CA, and I can't recommend them enough, especially for rideshare drivers like those of us working with Lyft and Uber. This location is a gem and truly understands the unique needs of rideshare customers. From the moment I called, I was greeted by Mo, who set the tone with his professionalism, friendliness, and courteous demeanor. His attention to detail is impeccable, and it's clear he genuinely cares about his customers. Mo made the process seamless, guiding me through the options I had for a flat tire on my 2022 Tesla Model 3. What sets this Firestone apart is their commitment to rideshare drivers. They are the only location in Newark that conducts inspections specifically for Lyft and Uber vehicles, which is incredibly valuable. While approval for work can take some time—especially regarding the vouchers—they keep you informed, and Mo reassured me that I’d have an answer by the end of the day. I also appreciated how Mo took the time to explain various tire options during our phone conversation. He offered expert advice tailored to my needs, recommending whether to wait on minor issues or schedule a more in-depth diagnosis for significant concerns. Making an appointment is essential, and I recommend ensuring you choose the Newark location when booking online. Overall, my experience was smooth and pleasant, and I left feeling confident in the service provided. If you're a rideshare driver in the area, this is the place to go for all your auto care needs! Thank you, Mo and the team, for your exceptional service!

afan raden

★★★★★

a month ago

First spoke with Mo for an appointment and information for lifetime alignment. Pedro from a different location took care of my appointment with no worries. In the other wall of the office, Christian and Thong took care my request. They were all very professional and very respectful. They treated my car like theirs. Definitely be doing my car services with them and will refer my family. Thank you guys and see you next time!