About Business
Residents of Winston-Salem have long trusted Firestone Direct for their expert Car Repair needs. Whether you need assistance with Car repair and maintenance service, Auto tune up service, Service establishment or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 5.0/5 rating with 85 reviews. Throughout Winston-Salem, and particularly in , Firestone Direct is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Firestone Direct for any Car Repair inquiries or to schedule a visit to their facility.
Google Reviews
Paul Eubanks
★★★★★
2 years ago
Alex was very professional and courteous. He did a great and clean job in a very timely manner. Will definitely use again! Thanks
Steve Downunder
★★★★★
3 years ago
Tires were cut in front of our home, Firestone Direct tech, James showed up promptly and was very courteous and professional and helped get us back on the road quickly and affordably.
Yolanda Black
★★★★★
3 years ago
The technicians actually came to my house. They were on time, very personable, communication was absolutely the best. Thank you for a job well done James and Alex. I look forward to using the services again.
CYNTHIA BIGGS
★★★★★
3 years ago
I got stranded with a flat tire in a Church parking lot late on a Saturday. Found your service on Google. Checked out your website and bought 2 tires and scheduled an appointment to have them put on August 6th on a Saturday. Technician came out put on my 2 new tires and had me back on the road in no time. I’m so grateful for this service. Being a single woman this saved the day for me. I’m recommending your service to all my friends. Thank you so much for helping me and providing such a wonderful service.
Candace O'Brien
★★★★★
3 years ago
I had originally scheduled service because I had a screw in my tire and wanted it repaired. The technician, Alex, found a nail in my tire in addition to the screw, since the nail was piercing the side wall, he recommended to have the tire replaced. Alex was friendly, professional, and fast. For a busy mom of two toddlers, the ease of Firestone Direct is a huge advantage. I would highly recommend Firestone Direct and will definitely use their service in the future.
MindYoBusiness
★★★★★
3 years ago
2 nice gentlemen showed up ready to work. I requested my tires be replaced in the rear bc one was flat and the other just needed to be replaced. But after they inspected my other tires , they needed to be replaced too. They told me and explained why. Very informative and respectful. Did not try to take advantage of me. You know how the auto dept tries to take advantage of females. But not them. Thank you. Now I can get my special needs son to his doctor's appt. Blessings. Just think I was going to turtle it to the nearest Walmart.
Bria Cozart
★★★★★
3 years ago
My specialist was super nice, he had good time management skills. Got the job done in no time . My apt. Was at 12pm he arrived at 11:45 and finished by 12:35!
Cherokee Lloyd
★★★★★
3 years ago
Had them come out to my house to change my tires. Was very little interaction needed to get it done. The best part is no matter what service you get done, they give a complimentary inspection to make sure things are in order. Fixes are suggested but not pushed upon you. It was a very good experience
Puja Verma
★★★★★
4 years ago
Excellent service at your driveway. I had a completely flat tire. Thomas got it changed and fixed in a timely manner. It was easy to schedule the appointment and easy to pay. Also, they didn’t overcharge!!! I would highly recommend Firestone direct.
Sandee Oates
★★★★★
3 years ago
The experience from start to finish was amazing! Easily shopped for tires without the pressure of a salesman. Made an appointment the night before for the next day! Received a text message prior to serviceman’s arrival letting me know they were on the way. Everything was completed right in my driveway they left no mess and discarded my old tires. They’re almost like Tire Fairies from start to finish in less than an hour. Definitely recommend and will be using them again!!
Sarah McMurray
★★★★★
2 years ago
I had an excellent technician show up at my office, where he proceeded to be pleasant, professional and efficient as he changed my oil. He communicated when he was on his way so that I would know a firm ETA. Dominque was just great.
dirtashblonde
★★★★★
2 years ago
I got a new battery installed by them last December. It was easy and efficient. My back hatch was not closed completely and after going out to start my car after four days my battery was dead. So I called yesterday 5/2 and they said they would sent someone today 5/3. The technician James arrived promptly at 9:00 am. He checked my battery and went and got me a new one at no cost. Excellent service!
Sue Cotton
★★★★★
2 years ago
I had a flat tire while attending highpoint furniture market and was 4.5 hours from home. I called local Firestone dealer and they recommended their mobile service. With 1-2 minutes, a rep called me to schedule a mobile appointment and within an hour the technician was at my car. It couldn’t be repaired, so technician went to the nearest Firestone center, got the right tire and put it in my car within 30 minutes. I was able to go back to my training while he fixed my flat and didn’t miss a thing. Alex was so polite, quick and knowledgeable. Loved this service and price was very reasonable for the service call. The tire was also standard price, didn’t seem as though they marked up any more for mobile service.
Tillie H
★★★★★
2 years ago
Fantastic experience. I had a flat at my home and was trying to figure out the best way to get it fixed when I found the Firestone direct service. Got it scheduled that night for the following morning and they had it changed out by 9am! Speedy service, reasonable prices, great communication. Will definitely use again and recommend to my family/friends.
William Smith
★★★★★
2 years ago
Overall a very positive experience. The technician came to my house at a time that was convenient for me. He changed my tires and checked my brakes and other systems. He was very polite, professional and not pushy. I sat in my house and did what I wanted to do. It seemed like the price was the same as if I went to a store but I did not have to sit in the waiting room. I understand that I did not have to be there at all. I will call them again for other things.
Marc Weisenfeld
★★★★★
3 years ago
I got a big screw in my tire, and when I went to put the spare tire on I discovered that there was no jack in the car( I bought it used and never checked ), Alex came out and had my tire repaired the correct way, patched not plugged quickly. I will use this service again!
Anne Parlier
★★★★★
3 years ago
I have used the service twice for battery replacements and a slow leak tire. It was incredibly easy to schedule, the technician was right on time and everything went smoothly. So very much easier than having to get the car jumped and then take it somewhere. And the pricing is entirely reasonable. I highly recommend this service.
Amy Cheek
★★★★★
2 years ago
Was able to get an appointment quickly. Technician arrived within the appointment time frame and worked diligently. We needed a brand new tire, instead of a tire repair. The technician went and got the tire for us and installed it. Very kind and professional. Firestone Direct was a lifesaver when we were left with a completely flat tire!
Tripp Russell
★★★★★
4 years ago
Had my tires changed on my car in the driveway. Very simple process to set up an appointment and hassle free. Professional, on time service. Would recommend to anyone for a more convenient option rather than going to a service center to wait around.
Melody Crawford
★★★★★
3 years ago
Positive: Professionalism, Punctuality, Quality, Value🙌🏻 Can’t say enough about this service!! Woke up this morning to a flat tire. But It was a 10+++ from the time called till it was finished. From customer service to the tech was very friendly, polite, professional and proficient. So nice to be able to have it all done while in the comfort of my home too!! AWESOME service FireStone Direct. Thank you very very much! First time user of FireStone Direct. Just found doing a search online for tires, so glad I came across it.
