Google Reviews
Emma Beck
★★★★★
3 years ago
This is such a good service, I got to sit in the comfort of my home, no waiting in long lines on a weekend for an oil change. I’m so glad I found this. The technician was polite, on time and finished in a timely manner. Easy payment online once service is complete. I would definitely recommend this AT HOME SERVICE.
Brandi Weddle
★★★★★
3 years ago
I don't often take the time to post reviews, however, in this case, it is necessary. The ease of navigation start to finish for tire/wheel replacement and repair was invaluable. The maintenance tech was a total professional. Matthew was friendly, efficient, informative, and a great communicator. He walked me though every step of the process and I truly appreciate all of his help. This was a great experience considering the nature of its necessity.
Ken Jones
★★★★★
3 years ago
What a great service! Did a google search for a tire repair shop and noted the Firestone service ad. Seemed way more convenient than a local shop. Took a chance, signed up and scheduled a tire repair. Technician showed up early, had my tire repaired in 20 minutes and was pleasant and professional. Firestone, you have a new repeat client.
Tina Wood
★★★★★
3 years ago
Made an appointment online easily to have dead battery replaced . Technician called before he,came to tell me arrival time, and called when he got to my house. He 2as very professional, knowledgeable, and courteous. Answered all my questions, did an inspection of the car, put,air in my tires, and made sure the car was in working order. He did a great job and I would definitely use Firestone again!
Henry Nixon
★★★★★
2 years ago
We needed an oil change for our car. The tech, Chris, was very knowledgeable, professional, polite and extremely helpful. I appreciated his suggestions about other services needed for our car. I would not hesitate to use Firestone Direct and Chris again.
Beth L
★★★★★
2 years ago
Firestone Direct is great!! Unable to get off my flat tire to take in to get repaired. They came to me and was able to plug my tire!! Cost was very reasonable and no hauling it in myself. Martin the Tech was very professional and communication was excellent!! A service everybody needs to know about!! Change tires/oil changes/battery issues/brakes. Try them!!!
Uttara Kale
★★★★★
Edited 2 years ago
I am so glad I discovered this service! I had a flat tire that couldn't be driven to be changed and the technician came to my house. All the customer service agents and the technician were really helpful and prices comparable to going to the shop. I plan to use them for future tires and oil changes without leaving the comfort of my home!
P J
★
☆☆☆☆
2 years ago
Was not thorough, so did not reset service lights or check tire pressure. I have to now pay someone else to come out and do it, as Firestone customer service was zero help. It would have been really easy to keep my business. Just do what I paid for, easy, really. So, that ruined the entire experience, and defeated the purpose of spending so much on the services, and for three cars. Very disappointed. I was an easy customer.
Kelley Sibley
★★★★★
3 years ago
I am SO grateful for this service. With the Firestone Direct services, I can make sure my busy schedule doesn't prevent my car from falling apart! I've used it twice now - one for tires, and one for a new battery - and the staff has been helpful and timely. I will be using Firestone Direct for ALL my maintenance needs. Huge thanks to Noah. 10 out of 10 recommend.
Nikki Lyons
★★★★★
3 years ago
Needed an oil change and was having trouble finding time during the workday. Found this online and didn’t know Firestone offered a mobile service! I scheduled online for a same day appointment to my office, and Martin arrived within plenty of time of my window. He was very friendly and professional, and completed my oil change quickly.
Britany Hall
★★★★★
2 years ago
I loved everything about my service the best part was my oil change came to me. The worst part of an oil change is waiting in an uncomfortable lobby. This was I was able to be at home helping my daughter with her homework while I cooked dinner. I also had my brakes checked and Carter was so amazingly helpful.
Halston Moore
★★★★★
3 years ago
Tire repair went well! Quick and easy!! Had no idea Firestone had a mobile service! It is so helpful especially if you are working 40 hrs a week!! Work can be done while sitting at your office!! Love it!! Will definitely use again to schedule my oil change soon!!!!
Linda Jordan
★★★★★
Edited 2 years ago
Technician was professional and polite. He was on time and serviced my car exceptionally well.
Adrienna Savage
★★★★★
3 years ago
Firestone Direct was an easy and affordable alternative to expensive towing and tedious back and forth trips to parts stores in an attempt to save money. My first experience has been nothing short of excellent. Great customer service with friendly service providers like Travis and Herman, who worked diligently to ensure I was safely back on the road. Setup is quick and easy. No hassle.
Brooke
★★★★★
2 years ago
The service was fantastic. TiresPlus referred me to Firestone Direct since they would be able to come to my home. My appointment was scheduled between 430-6p. The technician was able to arrive by noon. Very polite and respectful. He was able to patch my tire in a timely manner and communicated very well during the entire process. I definitely recommend using Firestone Direct.
God is my provider He will c u thur
★★★★★
3 years ago
On time Mr Flanagan was polite quick and very explaining he did the job less than 20 minutes and. He was
Tommy Wilson
★★★★★
3 years ago
Byron is amazing I can't say enough to even express it! I'm not impressed easily, but this whole experience was nothing but EXCELLENT!! Efficient, convenient, timely, cost effective and did I mention Byron?? Great job! Thanks Byron and Firestone!
Karmell Zimmerman
★★★★★
Edited 3 years ago
Listen!! From the 1st time we have used Firestone Direct Mobile Service, they have always come through!! From brakes, batteries, tires, oil changes to bulb changes! They are professional, informative, prompt, knowledgable & reliable!! If you are stuck, call them, they gotcha! Not sometimes, but everytime! I will use & recommend them always! And Firestone has done it again! Travis came out and repaired another one of our cars. These guys are affordable, knowledgable, effecient, professional, courteous & very informative! Im so glad to have tried & use Firestone Direct and I will recommend them to everyone! I am a loyal customer for as long as I have a car! Thanks Guys!!!
Stephanie Carter
★★★★★
3 years ago
This is the second time I have use the Firestone Direct and I must say I am more impressed ( if that is even possible ) than the 1st time . Ironically I had a flat tire exactly one year ago to the day and use the service for the first time . The Mobile specialist gave me his card and I knew who to call . The people with the amazing seamless service . Thank you
R
★★★★
☆
2 years ago
I used Firestone Direct for a tire patch. The service was covered under the roadside hazard warranty. I’ve been using their services for the last year. Over all, I like that they are able to come to me within the appointment time. The only reason I rate it a 4 out of 5 is because I recently changed my phone number and my history is on my old phone number. I wish they could merge the two numbers and keep the purchase history for the customer. That way I don’t have to explain that to the technician or call customer service to use my warranty. Yes, I recognize the technician has access to this information but there has been a back and forth on wether I was covered or not in the past. It would clean up to transaction and minimize any confusion.
