Frank's Auto & Muffler

Jenika McClain

★★★★★

3 years ago

Great customer service! I thought I had an exhaust problem but didn’t and they were honest about it. They were Not trying to take money for nothing. They told me what the repair codes meant and recommended a solution. Friendly front counter lady. Mechanic on duty was quick and time efficient. I went back to get my oil changed there because the service was great!

alexander sufaj

★★★★★

3 years ago

I'm very satisfied with their price and ettiquite. Walked in with no appointment and asked if they could fix the flange connecting the muffler to the cat. They cut off the old flange and welded a new one for $80 and it took less than an hour to fix.

Raziya Flagg

★★★★★

2 years ago

Came in the owner of the company Frank greeted us was so polite and opening. Larry worked on my car and did a phenomenal job she’s purring like kitten! 10/10 recommend will come back.

Carol Voakes

★☆☆☆☆

2 years ago

If I could give this shop a zero star review I would. I came in because there was something wrong with the front end of my truck. They said my idler arm and passenger side inner and outer tie rod were bad. They gave me a price that was a little high, but I needed it done. Called me back 30 minutes later telling me it was going to be $100 more. After I get my truck back my steering was tight, but I still had a rattle in the front end. My shock was snapped in half. Not sure how they did not notice it. Then I noticed that I'm missing my plastic splash cover for the engine that they needed to remove to do the idler arm. They deny I had one there, but you can clearly see the marks where they removed it. They looked at their cameras to see if they had in fact removed it, but they say there is no angle. It's a $20 cover and after spending $750 you think they would cover it to keep a customer. The inner tie rod has teeth marks like they installed it with a pipe wrench. The dust boot for the tie rod was also twisted which would cause premature wear. Tried talking to the mechanic and the sales guy in the back so the other customers didn't hear about the issues the sales guy Frank just walked off and went and ate his pita, the mechanic just stood there and denied the splash guard was there, tried to tell me the the tie rod boot was too short to even twist. Then the dumbfounded look when I call him out and being a mechanic not a plumber shouldn't be using a pipe wrench. The quality in the workmanship is very poor, I would NOT recommend this mechanic shop.

Ruby Gates

★★★★☆

3 years ago

Time management was spot on. After the registration/ inspection. The team Indicated for rear brakes/roters approximately 2 to 3 hours. They called us 2.5 hours later. We are very pleased with the work performed. We will return for other services. The prices are reasonable too.

Canvas Vio

★★★★★

2 years ago

Anytime I come here I’m treated honestly and they always show me my old parts. I have never had a bad experience here In over 5 years. They correct the issue each time! Great service

Rosie Rosie

★☆☆☆☆

Edited 2 years ago

I wouldnt recommend anyone to them because they seem sneaky and tried to get down. I got approved for American first loan and snap. Snap loan offered more so I told them I wanted to use snap. They took it upon themselves to split my amount between the two financing places. I got a confirmation code from American first to sign the loan agreement in the text it said do not share with store employee. Why they call asking for the loan code to sign an agreement I said I didn't want. Happy im not gullible. Not only that they didn't fix hardly anything they was suppose too when they fixed my suspensions they had me riding around with loose parts. I had to come back at least 4 times to get my car fixed

M Quad

★★★☆☆

4 years ago

04/24/2021 Exhaust system They replace my exhaust system from the Cadillac converter all the way back on my 07 Malibu for about 5 to $600. This work was done in June 2020. 10 months later to April 2021. The resonator is broken and the flex pipe needs to be replaced and the guy at the counter told me that this happened because of potholes and the bad winters that Michigan have. Unfortunately my warranty was only for 6 months or 6000 miles. They wanted $250 to repair it, but he was nice enough to take 50 off the bill. The car was not driven hard or used for Off Roading. Take my experience and you decide if you want to take your car up there for service. It was convenient for me at that time. Its a question on here asking if I would recommend this place to a friend. The answer is I don't know. It depends on your situation

Spencer Strucienski

★★★★★

3 years ago

I’ve been bringing my vehicles to Frank’s for about a year now and I love this shop. Haley is super friendly and knows her stuff. The technicians are great and always get my cars fixed pretty quick. It’s hard to find shops that I trust but this is one I’d them. Thanks!

MoneyPak Support (Green Dot)

★★★★★

4 years ago

This is the Best place in Detroit to get work done on your car/truck Quickly and for the BEST price!! I brought my 08 Mercedes-Benz W221 S550 in for Coolant Hose repair, Bumper lift, LED Headlights, Trunk & Grill LED Emblem install. This place is Awesome! Larry has Excellent customer service!

Monica

★★★★★

2 years ago

I have found my new auto mechanic the price was fair service was EXCELLENT Dave was very friendly and I felt like I knew him for years! I will definitely be back & recommending him to my family and friends 😊

Alejandro Gomez

★☆☆☆☆

3 years ago

They take way more time than what they say, i was there for almost 5 hours to get a flex pipe fix, when they said it would only be 1 hour. The welds on my exhaust are not worth the 400 bucks i paid, not including they welded my exhaust hangers way to low and now my exhaust it's every speed bump. Plus the service was not friendly like a shop should be. In other hand, one of the techs, bended one of my exhaust C claps trying to back out the car.. very poor management!!!

lovely gacha

★★☆☆☆

5 years ago

Hello Mr Frank They're very slow in servicing my vehicle its been in y'all shop for approximately 5 day's now. Me and have paid the full balanced of $1900.00 to have OUR Car dune and out of your shop. And still they won't call me and tells us dey Ate Done with it willnt recomm. No one from my family to y'all because your employees are full of it

La'key Montgomery

★★★★★

3 years ago

I was instructed to take my vehicle here by a district manager to see Larry who runs this shop and I must say Larry is a great guy very respectful and makes sure your car is running good and up to code. I'm currently still in the process of having my car serviced here and will be returning for future repairs/upgrades!

Brian Lemons

★★★★★

5 years ago

Yesterday my muffler broke in half, I looked this place up saw what time they opened and was the first one there. I told the guy what happened showed him a picture of my muffler, he said we can do that. I responded you can do it today he said yes give me 40 minutes and we’ll pull it in. This shop did a full inspection and fixed my muffler. Car sounds brand new. The price was not expensive at all, I recommend them.

Marlon Mills

★☆☆☆☆

Edited 3 years ago

Stay away they will change the price on your repair after they start working on on your vehicle as they did my brother or will temporarily fix you car like they did me. Was told I had a minor common problem repair didn't last 15 miles and as I expected it was going to cost more money when I took it back the next day. If this has been your experience please post it in your reviews

Deborah Robertson

★★★★★

4 years ago

I was trying to find a place to help me. Had a bolt in my tire and losing air fast and Frank's Auto was the only one who would fix my tire at closing. I am forever grateful. Great service and caring for people. I highly recommend this place.