Goodyear Auto Service

Erika Brockmon

★★★★★

3 months ago

I have only ever brought my car here for anything tire related. and I also bring my company truck to them as well. they are knowledgeable and honest about what needs to be done and how much it will cost, I even called them when my engine was making a funny sound but they don't do engine stuff

Chelsea Clark

★★★★★

4 months ago

Always great service from Goodyear. Been taking my vehicle here for years now and because of their knowledge, I haven’t needed much work on my car! Also, they don’t do extra unnecessary work!

Jasper Doise

★★☆☆☆

5 months ago

They got us in on short notice, 2pm on a Saturday, to replace a front wheel bearing when we were passing through town and it started grinding. But we had to take it back in 2 minutes after we left because they put the ABS sensor back on incorrectly and the brakes were slipping. They were able to fix that partially, we finished our trip, and took the car to our local mechanic at home, and our guy tells us that Goodyear damaged the ABS sensor in that process. So now we're out the same 800 bucks again to fix the problem caused by the fix. If you're in a rush, this place will get you back on the road, but if you have a day to get on any local mechanic's schedule, I'd stay away.

Brandon Jones

★★★★★

5 months ago

HUGE thank you to Marcus and the team here at West Lansing Goodyear. They took amazing care of me when no one else in town could. I highly recommend this store.

Joshua Wicker

★★★★★

7 months ago

Brought my vehicle in for a leaky tire that another shop had tried to repair twice without success. In less than an hour they had me out with everything fixed. Professional and knowledgeable, will definitely schedule furture work here.

Dan Urdahl

★★★★★

8 months ago

Kevin has always given me outstanding service and a reasonable price. I would not take my vehicle to another place for this type of work. The team here has consistently gone above and beyond and I trust them.

Ted Wiborn

★★★★★

a year ago

I use Goodyear as my go to spot for automotive alignments. They always treat me great and give me quality professional service.

Alex Klosowski

★★★★★

7 months ago

Had a tire leak and they took care of it quickly for no cost. Very friendly staff as well. My new go-to spot for tire issues.

Suzanne Barndt

★☆☆☆☆

a year ago

This is the worst place to go. Make sure you take pictures of anything you are going to have them look at before taking your car there. I took my car there to get an oil change. $40 cost. They come out with a sheet full of things saying they need to be fixed , some of the things they say are safety hazards. So I Believe in them, I had the hazard things fixed. Cost me Over $700 that day. My drivers door handle had broke was still on but wouldn’t open like maybe a spring broke so I asked them if they could look at it and tell me how much it would cost to fix it. They come back and tell me that the inside had to be replaced. They tell me $300. I told them I don’t have the money today to fix it so I would have to wait. I get into my car and leave. Later that night I go to lock my car with the button on the drivers door and it’s all loose and not working. Remind you there was nothing wrong with the lock when I took my car there. I called them the very next morning as soon as they opened. I started to tell them I was there yesterday and I had an issue with getting my car back with my lock on my door not working, this guy right off the back never asked me my name or what year of my car but says “ well we didn’t take the panel off so it’s nothing we did but you can drop it off and we can see if we can fix it but you will have to pay for it”. What the hell. First of all you don’t even know who I am or what car it was, second how do you know what needs to be fix with the handle inside if you never took the panel off? There’s no way they are going to say they didn’t do it when they took my car there was nothing wrong with my lock. And why is the manager who is always at the front desk driving my car and parking it in front of the door when it’s done and locks the door when I am getting ready to leave. He never drives the car out when it’s done, the person who worked on your car brings it out , brings the paperwork and keys inside and gives them to the front desk. He did it and locked it so they can say it worked when I left. I called The corporate office and made a complaint and they tell me that they’ll give the complaint to the district manager and the manager of the store and then they will review it and decide whether or not they’re at fault. They are at fault and if they don’t fix it I will be taking them to court. I will never go there again, and I advise people to pick a different place to go. My parts to fix my car was only $159.90 and they charged me $511.25 labor and broke my lock on my door that locks my car and the only way to open my trunk. Now they are saying they didn’t do it. But will fix it but I have to pay for it. What kind of business is this? I would give them no stars if I could but it wouldn’t let me post this if I didn’t pick a star. Oh and as a General Manager for 30 years I know the gimmicks of covering up faults.

Aleyna Saleh

★★★★★

a year ago

Marcus was an amazing help!! Extremely informative, was able to replace my headlight that no one else could, amazing price & got me in short notice! Highly highly recommend going here for everything you need!

Ryan Rockwell

★★★★★

Edited a year ago

Came here for the first time to have my Jeep tires balanced. Marcus was able to fit me into their busy schedule and the shop did a much better job than my previous wheel & tire shop! It’s hard to find someone who can do good work on lifted Jeeps with larger wheels & tires. I’ll definitely be coming back here again!

Steve G.

★★★★★

Edited a year ago

A few years ago my vehicle needed service. I figured I would try Goodyear because they have quality tires and they were the only shop that can get me in in a few days. I was extremely impressed with the quality of work. The vehicle needed work again, (a few weeks ago). They were the only shop that could get it done in the time we had. Their prices were very competitive as I called around a few other shops to compare and they completed the work in a day. We had a power steering pump, brakes, tires, and struts done. I don’t want to imagine driving without having that done considering the rain, the steepness, the curves, the stopping, the rough roads, the few near accidents, all of the conditions we encountered driving from Michigan to Florida, and Florida to Michigan. I am extremely impressed with the Goodyear Assurance tires. I am very thankful to Kevin and the mechanics for a job well done! Thank you!

Joe Diamond

★★★★★

a year ago

Had a great experience with this location recently. I brought them my car, no appointment, had a myriad of services done in a timely and detail oriented manner. Would highly recommend if youre looking for tires, or general repair!

Carly v

★★★★★

a year ago

Wow what an unbelievable experience! I had the misfortune of getting a flat tire while visiting my mother in law in Lansing. Goodyear took me in right away and fixed my problem instantly. Really helped me out a lot so I don't have to drive on a donut back to Madison Heights. Goodyear will always be my first pick on any future tire repairs and replacements for now on!!

Aubrey Peterson

★☆☆☆☆

a year ago

extremely rude, and uptight. scheduled an oil change for my new car as i’m 19 and the guy at the front desk proceeded to give me attitude for not knowing the type of oil or engine, when i was upfront on the phone i had no idea. then he didn’t even tell me the price difference between the two and proceeded to have me sign, just said it was different oil type didn’t say the price, and proceeded to TAKE MY KEY OUT OF MY HAND and go give it to someone. i looked up the prices on my phone and asked to get my car back because i couldn’t afford that and they once again gave attitude and were extremely disrespectful. making comments to each other as they grabbed my things. rude people do not go there.

Ethan Lau

★★★★★

2 years ago

Marcus was super helpful! I went to another tire place and they had overtightened my lug nuts. In trying to get them off, we stripped and damaged the nuts so they had to be drilled off. Marcus was helpful in finding time in their schedule squeeze our car in. They remove the damaged lug nut for under the expected price. Marcus provided exceptional customer service, even remembering my name when I walked in the door.

grant dagostino

★★★★★

2 years ago

I showed up at 5:30pm on a Saturday not a car in the parking lot and these guys were ready to close in 30 mins. I went in and spoke to Marcus and explained to him I had a tire that had a small leak in it. Without hesitation he told me to go give him the keys and he went and told the guys that they had one more to do even though they had already cleaned the shop up and everything. These guys could have just told me they didn't have enough time and told me to come back on Monday to get it fixed because mind you it doesn't make them any money for fixing my leak. They made sure to go above and beyond even letting my son watch them fix the tire from a safe distance of corse. I can not say enough good things about this place. I will always bring my vehicles here even though it is a 45 minute drive for me. Great service