Grand Auto Center Inc

GABS KAY

★★★★★

3 years ago

Called to have my vehicle serviced Wednesday evening. Car was dropped off the following morning and finished by afternoon. Very quick, friendly staff, and vehicle runs great. Would recommend and would return again in the future.

David

★★★★★

2 years ago

I was in a bind with my car and Manni from the second I talked to him set me at ease. It is so refreshing to not only trust someone but also to have someone who cares about people work on your vehicle. This is both. Awesome job from start to finish

Mike Madden

★★★★★

4 years ago

The crew at Grand Auto took care of a nail in my tire and got my oil change and fluids topped off for a great price and I got my car back the same day. Quick, well priced and friendly service. What else could you ask from an auto shop? Will be bringing my car back for more work for sure as they did an excellent job.

Jay Baig

★★★★★

11 months ago

Very honest and informative team. Referred me to Costco for my tires to save me money. This place will be my go-to mechanic shop.

Sam Carlson

★☆☆☆☆

4 years ago

I would not recommend Grand Auto Center to anyone. I took my 2004 Mercedes Sprinter in for an injector replacement. After I picked it up and paid $1,200. I started the motor only to have diesel fuel spraying out of the top of my engine worse than it was before. I called the shop and asked what had happened and could I bring it back for service. They explained to me that this was the best they could get it to run and I would probably have to replace the entire head for it to work properly. This was not at all true and these mechanics did not install anything correctly. The injector was installed incorrectly and crush washer was never seated in the head. Old stretch bolts and crush washer were never replaced in the repair. This shop has no idea what they are doing. I was charged $1,200 only to have my problem worsen, with no intent of supporting there work. when I did take it to another mechanic, I was forced to pay another $500 to fix the mistake that Grand Auto Center Inc had made worse.

PIYUSH GOEL

★★★★★

3 years ago

Hello, The person i talked on phone was Mani.. and he was awesome. I have an issue in my air conditioner and I had to get it charged. He advised me that charging is expensive as my car is a newer Mercedes model. He was ready to give an appointment. He later realised that it is under warranty and advised not to come to his place. He asked me to get it done free from the dealer. I am so impressed by the honesty, patience and a great service attitude, I would advise everyone to get their car serviced by him.

matthew barrion

★★★★★

a year ago

Wonderful Service Donna and Manny Made a Dream come true fixing my wife 2017 Chevrolet Malibu. We Are Family now, we Will Bring our vehicles to them and Refer them to our friends and Family.

Claudia Piatek

★☆☆☆☆

2 years ago

I would not recommend bringing your car here especially if you don’t know exactly what you need repaired. I am not knowledgeable about cars, brought mine in because it was having trouble starting. They just replaced spark plugs and engine coils and didn’t run a through diagnostic because the main issue was that I needed a new battery; found this out as it still was not starting normally after the repair. They also took over 48 hours to complete the repair when it was supposed to be done day of. Biggest waste of $950.

Tim McDonald

★★★★★

3 years ago

Mani and his team saw us last minute while we were looking to buy a used car. His inspection was cheaper than what he quoted up front. He and Arturo invited us to the shop floor to discuss specific issues with the car, which were critical to making an informed decision. It was fast, professional, and honest. It was our first day in the shop which is a couple miles away from us, but we will be customers at Grand Auto Center moving forward.

Sarah Zelman

★★★★★

2 years ago

Donna, Manny, and the whole team have taken great care of me and my vehicles over the years. They always take the time to explain to me what's going on, and what level of urgency I'm facing with the repairs. I feel respected when I need their services and do not feel like I'm being taken advantage of. Thank you everybody at Grand Auto for taking care of me and my cars for going on 6 years now.

Richard Lee

★★★★★

2 years ago

I've been coming to Grand for almost a decade, and I will not go anywhere else for my Audi and Subaru. This is by far the most competent and honest independent auto shop in the Chicagoland. They go above and beyond what's required and always are transparent with their communications. There are absolutely no surprises. And it's amazing how well my cars drive after a little TLC from Grand Auto. They have a customer for life.

Jeff Pfeiffer

★★★★★

3 months ago

Awesome people that helped me quickly get out of a situation with a stalled car. Went above and beyond to help me when the local pep boys down the street blew me off twice!

Kristin Ferguson

★★★★★

9 months ago

I’d give them more than 5 starts if I could. On the hottest day of the summer, my car overheated and needed a tow. It was nearing their closing time, so they instructed me where to park and leave the keys. They diagnosed quickly, got the parts very fast, and had it done earlier than expected. They communicated every step of the way, and charged an extremely fair price. You can tell they are professionals who have been in the business a long time. I’ll come here for all future needs, and I recommend them a million times over!

Stephanie Avila

★★★★★

a year ago

Wow! This was a 10/10 experiance. Went in with a smashed door and I swear the car came out better than before!! Also was ready a day early! Such an easy experiance with real pros!

Aneta Dska

★☆☆☆☆

6 months ago

Hello! I brought my Jeep here after it overheated, expecting an honest diagnosis and repair. The shop told me which parts needed replacing and said the car would be ready the next day. They did replace the parts and it seemed legit. When I returned, they pulled out a pressure tester, 3 guys gather around the car, shook their heads , told me to touch the tester and see that pressure is low and started saying the engine was broken and it’s a big damage I won’t be able to drive the car. One mechanic offered to replace my entire engine for $6,000 cash and have it done in 4 days (my car has 57 k miles ). This felt very suspicious and unprofessional. Thankfully, I took my Jeep to a different mechanic who simply replaced the actual faulty part. It costed me 370$ total -towing and part that was changed. Now my car runs perfectly fine. This place tried to upsell me on an unnecessary ENGINE replacement instead of fixing the real issue. I would not trust them again.

Brian Dudley

★☆☆☆☆

6 months ago

Expensive, and they scammed us. We had lifetime guarantee brake pads, which a mechanic can replace at no cost for new pads. They said they couldn’t replace them for free for some reason and charged us for new pads. They said they’d give us the old ones. They didn’t do that, and the woman working there repeatedly blamed my wife for not reminding her (even though my wife did remind her). And we didn’t get any warranty info for the new pads. So their scam here is they charge you for lifetime guarantee brake pads, even though they switch out your old ones for free. They chose not to respond to our complaint with the Better Business Bureau. This place is trash. Go anywhere else.

Colleen Stachon

★★★★★

2 months ago

My toddler son had pulled the front passenger seatbelt back and tangled it so badly it was no longer functioning. I tried to get it untangled to no avail. I took my car to my dealership and they "tried" to untangle it and said I'd need an appt bc they would have to take the panel off to straighten it out (at $195/hr). Took it to Grand Auto instead and they untangled it in 2 min and didn't charge me anything. Three cheers for honesty in an industry that isn't always known for that.