Gray's Transmission Inc

Mechelle Grooms Reed

★★★★★

4 months ago

We took our church van for maintenance. They did an amazing job. It was quick and done in the spirit of excellence.

Gavino Barrera

★★★★★

a year ago

I recently had an outstanding experience at Gray's Transmission Inc.! From the moment I walked in, the customer service was top-notch—everyone was friendly and genuinely eager to help. They paid incredible attention to detail in diagnosing my transmission issues, ensuring I understood every step of the process. On top of that, their prices are unbeatable and completely fair. I left feeling confident and satisfied with the service. Highly recommend Gray's Transmission Inc. for anyone in need of reliable auto repairs! Five stars all the way! Ask for Travis.

Aaron Bazor

★★★★★

6 years ago

Nathan and his crew are very professional, friendly and accommodating. I had transmission problems with my R-V on my truck 800 miles from home. I was able to spend a night in my R-V so he could work on it the next day. It turned out to be an electrical problem and another technician was recommended to diagnose the problem. Thanks again Nathan. Aaron Bazor

Terrilyn Penright

★★★★★

a year ago

Awesome, and amazing men of God. Went in needing work done to my transmission and they came through. Only one day and the job was done. Big shout out the Mr. Nathan and his crew. May the Lord continue to bless this family owned business in Jesus name. Thanks a million!!!!

p cena

★★★★★

2 years ago

Nathan and his brothers took great care of us !! Not only did they do a great job and got us on the road again but they were extremely efficient and got the job done in a quick amount of time. They were very communicative and also a very kind group of guys. Do not hesitate to come here if you have any transmission issues. Highly recommended

David Edwards

★★★★★

2 years ago

We took our 2013 Mazda 2 in because we were advised the rough shimmy at higher speeds was probably a transmission issue. Nat drove with my son and said the transmission was fine and pointed us in the right direction and he charged nothing for the diagnosis and his expertise. If we have a transmission issue, we will be back. It is refreshing to deal with a professional who is more concerned about customer service than just making money. This is the way to build loyalty and trust and truly build a business.

Madison Rolig

★★★★★

2 years ago

If I could leave more stars I would. While on a road trip my car started having transmission issues. We were referred to Grays by another mechanic and we are so thankful that they did. We showed up to Grays early Monday morning just after they opened and were immediately greeted by Nathan. Mr. Nathan took care of us the entire time, and excellently explained the issues we were having in an amazingly clear and comforting way. I’ve never had a car issue so clearly explained in my life. Having a clear explanation was such a blessing considering our situation. Thank y’all so much!

Tucky Barbee

★★★★★

2 years ago

Gray’s transmission was great during the whole process. Nathan kept in contact with me every step of the way. Even when Ford sent the wrong parts, Gray’s took the time to make it right. Working with a service plan provider can be difficult at times, but Nathan made sure they did their part too! I recommend Gray’s for your transmission!

Chanse Allen

★★★★★

4 years ago

So I bought my dodge and before the third payment my transmission blew out in Robert Lee. Got it towed to a dealership who was useless so then I stumbled upon Grays Transmission.I told him what was going on he took on the cost of the tow from the dealership! I spoke to Nathan who was very nice and professional he sounded a little flustered but that was due to being very busy and adding my truck into the mix. I had it there on a Friday and got it back the next Wednesday. Fast turn around and very nice work. Fast forward about a year 3/27/21 my trans was not performing right so I gave them a call to see if they could look at it and they had no problem. I get to San Angelo and the shop and walk in and everyone remembered me and my truck and asked how I’ve been and were just very nice and genuine just like my first time there. I told them what was going on and they started working on it right away. I recommend them for anyone with any transmission issues this is one of the best shops and people I have ever met in my life if I could give 10 stars I would!!! Best shop in San Angelo hands down!

Jase Davis

★★★★★

2 years ago

On a road trip back home going from TX to CO, our Nissan Juke started having suspicious transmission issues and codes that were roughly made out by Meineke in a pretty alarming way saying with too much certainty that we would need to replace the transmission which would be incredibly expensive for us. When seen by Nathan, he was very clear, thorough, knowledgeable, honest, friendly, and put himself in our shoes throughout the process of checking out the transmission with his computer and taking it for a test run on the highway. He explained the overall quite minor problem in a well-rounded way that was very easy to understand and certainly not dramatized like the notion we came into his shop with. It was a great experience getting our car assessed here and would highly recommend Nathan and this business.

Steve Woods

★★★★★

a year ago

I took my car in because I thought I had a transmission leak. I was prepared to spend whatever it took. I didn't have a transmission leak, I have a leaking valve cover. This is a much better problem. He topped the transmission fluid off and wouldn't take any money. He could have taken me for hundreds but wouldn't take a penny.

Krystal B

★★★★★

4 years ago

I went to this place based on reviews. I will say when I first pulled up I was a little weary. It wasn't the most welcoming looking place. The office is in a weird spot and the demeanor of the guys working did not match the welcoming nature of the gentleman I spoke to on the phone the afternoon before. I mostly dealt with Nathan. I dropped my truck off and it was looked at quickly. I had a check engine light, but no problems. He called me up and was honest with me about although there is a check engine light, he drove the truck around and there doesn't seem to be a problem and didn't want to work on it just because the reader says to. He gave me some advice, i took it, and I opted to pick up my truck towards the end of the day. I asked an out of state mechanic buddy and he said it was great advice and the job for the codes pulled up wasn't cheap. He was happy to see someone not take advantage. (I'm commonly a victim of higher pricing because im female and lack of upfront knowledge.) When I got there I was greeted outside and everyone was much friendlier than they were earlier. I think I just caught them first thing in the morning and everyone wasn't quiet up. I get it! Although I dont hope to be at the auto repair shop often, this place has my future business for sure.

Vida Lake

★★★★★

2 years ago

My husband went in to talk to the staff. Not sure who he talked to, but the man who helped him was pleasant, knowledgeable, and gave him a quote very quickly. If the small repair we do doesn't work, we're definitely bringing it here for a transmission rebuild.

Cassandra Blessing

★★★★★

3 years ago

I can't say enough good things about this place and this team. Nathan kept me updated throughout the process and was very thorough with the job. No one wants to deal with transmission issues BUT if you end up needing help, these people are amazing. And Nathan's mother who does their office administration is an absolute delight!

Diana Perry

★★★★★

6 years ago

This business and family is a blessing to San Angelo! I went in to see what was wrong with my transmission to get a second opinion.a previous transmission shop in San Angelo had quoted between two and four hundred dollars just to tell me what was wrong with it based on the computer.I went to Gray's transmission not only were they kind and understanding but they gave me the best service and explanation as to why I did not have to spend the two to $400 because it was not my transmission it was another component! I was charged nothing for this! They are friendly above all else they are a Christian family . I will always get my transmission service at Gray's if I need it in the future 🙏

Becca Bolander

★★★☆☆

7 years ago

*Potential Customers Beware* Unfortunately we must drop our long standing 5 Star rating of Gray’s Transmission, to a 3 Star rating -due solely to ONE person- Family/Employee/Shop Manager, Nathan Gray. My Husband & I have recommended this business to MANY of our contacts over the last 10 years, as well as being repeat customers ourselves. However, that will no longer be the case, OR our recommendation will absolutely have to include advising them against any dealings whatsoever with Nathan Gray. As a whole, we honestly believe Gray’s Transmission to be solid, their work trustworthy & 99% of the Family/Employees to be a pleasure to deal with. It is sincerely a shame that is no longer true of Nathan Gray, in our opinion, given our last repair experience (as of 12/18/18) which was a nightmare due to his complete lack of professionalism & utterly blatant disrespect towards us during our interactions over the last two weeks. We can no longer, in good conscience, EVER recommend anyone deal personally with him. That being said, IF you are able to avoid the one bad apple as it were, we do still very much believe Gray’s Transmission -based on the rest of the staff, minus Nathan Gray- to be worthy of a full 5 Star, & well earned, rating.

Travis Escobar

★★★★★

11 months ago

Friendly, respectful, professional service. Knowledgeable experts in there craft, would recommend them to anyone. Quick service and reliable outcome. These guys are the real deal.