Heights Swedish Solutions Automotive Specialist

Ronald Friedman

★★★★★

a year ago

I have been a loyal customer of Swedish solutions in Cleveland Heights for many years. And I can confidently say that your service is unparallowed. The team's professionalism expertise and dedication to customer satisfaction are truly commendable. They take the time to explain the necessary repairs in a way that's easy to understand ensuring I'm well informed about my vehicle's needs. Their commitment to timeliness is impressive. And understand the importance of having a vehicle and always strive to complete the work as quickly as possible without compromise. I highly recommend them if you were seeking top-notch service, fair pricing and a team that treats you fairly.

Mike

★★★★★

7 years ago

I have been using These guys since I moved to OH in 2012 and I love them. They are always up front with their pricing and the work is always top notch. It’s definitely worth the drive from my neck of the woods.

mark hartung

★★★★★

Edited 6 months ago

If it wasn’t for Swedish Solution I wouldn’t still be driving my 1998 Volvo V70. The crew working there are the best. Very polite and up front with what needs to be addressed on your vehicle. Wouldn’t take my Volvo anywhere else.

Matthew Westmoreland

★★★★☆

a year ago

So far the diagnoses have been helpful and kept my car running, not always cheap but that's part of owning a German car these days too. only thing keeping this from being a five-star review is the online reservation service, which seems completely ineffectual. If you want to make an appointment, just call them, because in my experience they will never respond to an online portal submission. I have tried seven or eight times to make an appointment online now with no response even after waiting a week to hear back. Might as well ditch the online form entirely if there's no system in place to respond to those inquiries.

Jessica

★★★★★

a year ago

The customer service is excellent here. I’ve been burned by taking my car in to the neighborhood dealership and decided to give Swedish Solutions a try. I asked them to do an oil change most importantly but to give the car a check up for any other maintenance. They gave it a clean bill of health, didn’t try to upsell or tell me something needed to be done when it really didn’t (past experiences from said dealership). I feel they are very honest and very capable. My car runs like a dream. I’ll definitely be back!

David Wilson

★★★★★

Edited 4 months ago

Macken,ie and Kenny Bell handled me &my Le us SC 540 with the ut.ost care, e rn to providing a ride back to the shop. I highly appreciate them a d recommend them highly.

Terry Gilbert

★☆☆☆☆

9 months ago

Two weeks ago I schedule an appointment for today, June 3rd, to get an estimate to repair a suspension issue on my Audi 6. I dropped the car off at 8:15am. After not hearing back from them by text or phone, at 3:30 I called and no one picked up the phone. So, I had my wife drive me to the shop, and no one had any idea about my car and whether there was an inspection. I waited another 20 minutes to talk to the owner, who had no answer as to why no one looked at my car. He just shrugged his shoulders, and said "we're really busy." I was blown away by the absolutely incompetent and chaotic business this is. I wasted an entire day. People should know they are irresponsible to their customers. Even the mechanics agreed. Go somewhere else!

Mr. Aryeh Z. Brodsky

★★★★☆

2 weeks ago

Ken is polite, honest and clear. He knows SAAB's. The place is very busy.

Starrdrop

★★☆☆☆

Edited a year ago

Very disappointed with my first experience at this shop. Took my 2012 Volvo S60 in over a front end clunk. Was suggested to replace the lower control arms, sway bar links and struts as one was leaking. Also did the rear trailing arm bushings and a four wheel alignment. I approved all but the sway bar links and struts as I would do them myself. Got to the struts a week after my visit and this is one of the tie rod ends they aligned my car with (see videos). Both sides were like this. No mention that it was in need of replacement. They also re-used my axle bolts which is a HUGE no-no as these are torque to yield. If they backed out my axle could've fell out. If the tie rod end separated I would've lost control of my car! There were several opportunities to notice this and I would've happily approved repairs. Extremely unsafe to send a car home like this, someome is going to get seriously hurt if this is the standard Service holds themselves to. +1 only for the staff I interacted with during the car's visit. Everyone was helpful and the repairs were completed in a timely fashion.

Abby Hausman

★★★★★

10 months ago

Very quick turnaround. Very detailed inspection and report of all components of my car. Parts ordered immediately after I approved for them to do repairs, arrived the following morning, car was fixed the same afternoon. Very friendly and helpful staff. Highly professional. Pricing is not unreasonable. Will definitely use them again if I ever need to.

Richard Lightbody

★★★★★

5 months ago

Courteous scheduling and reliable work by experienced car people. I have used Swedish Solutions for my Volvo C30 for 14 years. Still going strong.

Paul Waszink

★★★★★

5 months ago

Thorough and comprehensive inspection, test drive and triage RE: current condition (very good for a 14-year-old Volvo XC60 we bought a year ago), upcoming maintenance / repair scenario — all very useful in our process, determining whether to keep this good car going, or update to a newer model of the same, with more safety updates…… courteous and valuable services.

Michael Reilly

★★★★★

7 years ago

I've taken my 2011 Volvo C30 here for several things now despite their shop is a bit out of my way. Which if I'm honest I think everything in Cleveland Heights is a bit out of the way with no direct highways. Tires, custom camber adjustments, alignments, some miscellaneous repairs... Most recently the engine in my car skipped timing and cause the valves to get bent. They did a phenomenal job getting my car in and back on the road within a week. They kept me updated and I had them do a few extra preventative items while they had the head off. This was an expensive repair but I believe their pricing is fair. And owning a Volvo I know parts aren't cheap. You get what you pay for. I really appreciate their hard work and honesty. The guys that work at the shop are all very nice and knowledgeable. They always have answers for my questions and they're just nice to chat with. They appreciate the cars they work on - Especially knowing I'm an enthusiast. It's nice knowing I can take my car to a place that has an understanding and appreciation for what my car means to me. I try to do my own work on my car when I can but I will continue to use them for big jobs I highly recommend you do to.

Kim Love

★★★★★

11 months ago

Staff and technicians I have to rate them above five stars courteous keep the car clean and overall pricing is superb. I have a S-550 Benz which is my baby. I take my car nowhere but swedish solutions. The technicians there 110% knows The mechanics about foreign cars

daniel carr

★★★★★

a year ago

Heights is the only place I'll take my V70R. Every estimate is backed up with photos, every question answered patiently, and a cool selection of loaners(!).. The tech who works on your car will come out and show you, via pictures, exactly what he did, and why. Front of the house is likewise super friendly and accommodating, and the prices are fair. I drive almost 50 miles to bring my car to these guys, and in 2 years and numerous visits, I still don't have a single gripe. If your looking for that "cool indie specialist" for your Vo, you can stop now... this is that place.

Destin Mungall

★★☆☆☆

2 months ago

Had my car for a week and didn’t do any work because they were behind on cars, after I had already made an appointment about 3 weeks in advance. I was told I would receive a quote, which never happened. I ended up having to pick my car up with nothing done because I couldn’t continue to waste money on Lyfts while my car sat at the shop. The shop has a strong reputation, but they are clearly understaffed and dealing with internal management issues. The owner talked to me and said I would have a quote with things priced out by that Friday probably only because I called them 2-3 days after I dropped it off to see if they had a look yet, but that information was never communicated to the staff. After I picked up my car, I was told once again they would call with a quote after they catch up that week. That never happened. Instead, almost a month later, I received a text today asking me to leave a review. This experience was sadly disorganized, poorly communicated, and a waste of time and money. I know they’d be a 5 star place if they didn’t have whatever it is they have going on.

Evan Welty

★☆☆☆☆

2 months ago

I scheduled an appointment in person with Heights Swedish Auto Solutions to service my 1994 Volvo 940, including a timing belt replacement, complete fluid flush (engine oil, transmission fluid, rear end fluid), and repair of a leaking moonroof. I made the appointment a week in advance, drove the car there, and the shop had already seen the vehicle before confirming they could get me in the following week. I was told it may take a couple of days depending on parts availability, which was completely reasonable. However, after dropping the car off the night before the scheduled service, I received a text the next day saying my car was too old to be serviced, that I didn’t have an appointment, and they even seemed confused about whether it was a Saab or a Volvo. This was extremely concerning considering the appointment was made in person. When I tried calling both phone numbers listed, no one answered, and I couldn’t leave a voicemail because the mailbox was full. Since it was a Friday and I didn’t want my car stuck there over the weekend, I got in my truck and drove over an hour toward the shop. About 3/4 of the way there, I received another text apologizing for the confusion and saying they would get my car looked at. When I arrived, the employee I originally booked with apologized and explained the text was sent by someone working remotely who “didn’t know what was going on.” But then I was told I should probably take my car anyway because they had no idea when they’d actually get to it. I brought my Volvo here specifically because of the strong reviews and reputation for Volvo/Saab expertise, but this experience was disorganized and frustrating. Unfortunately, I won’t be returning.