About Business
Henry's Automotive is a leading Car Repair specialist serving the Pomona, CA, Pomona area. They provide a wide variety of solutions, including Auto repair shop, Brake shop, Car repair and maintenance service, and other Car Repair tasks. Boasting a solid 4.2/5 rating from 80 verified reviews, their reputation precedes them. As a locally-owned business in Pomona, CA, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Pomona, CA.
Google Reviews
Leticia Calderon
★
☆☆☆☆
4 months ago
I was hesitant to provide a 1 star review because I like to give people a chance but Henry's failed me twice. First they nearly damaged my daughter's engine after they failed to put back the oil cap after an oil change. I'm learning now this has happened often with this shop. Oil splattered everywhere and the check light engine turned on. His staff was apologetic, but Henry kept dodging responsibility and never offered an apology. Second was after years of owning my car and never having an issue with the under engine cover, they serviced the axle and removed the cover and didn't secure it properly. It partially fell and scraped so badly that it was destroyed. When I took it to him and explained that they were the ones under that section of the car he said it happens all the time with cars and blew me off. Like the first incident, he never provided a solution or apology. All this happened in a short span of time. He lures you in with "God Bless" and friendly banter but doesn't accept responsibility and is rude when confronted. Truly disappointed. They lost two customers. This is my first poor review of any company but I was so bothered by the treatment that I felt compelled to. Don't risk taking one of your most expensive investments here. It's not worth it.
Annemarie Katz
★★★★★
3 months ago
I’ve been to Henry’s a few times and every visit has been fantastic. They are so polite and you can’t beat the prices. As a single woman, sometimes automotive repair places try to sell you services you don’t need or unnecessary high prices. Henry’s always has the best service and prices I can afford - and what’s more valuable than that: I know I can trust them. They have a lifelong customer! Jordan and Yolie took care of me today and were all smiles, per usual :)
brandy martinez
★★★★★
a month ago
Henry's is one of the best mechanics I know I feel absolutely safe and comfortable leaving my car there with him to fix and 100% know he would not cheat me
P. C.
★★★★★
5 months ago
Trustworthy mechanic who does great work. A previous mechanic had used a water hose as a substitute for the power steering hose. Henry diagnosed the problem & fixed the issue. He also saved me over $1200 in repairs by rethreading the oil pan. Mechanic across the street wanted to charge me that for a new oil pan (parts & labor.) These guys are the real deal & that’s why they’ve been in business for decades!
Yvonne Dill-Cruz
★★★★★
5 months ago
Henry’s Auto has serviced 2 of our cars. Our 2014 drives like it’s new. Our other car got brakes there yesterday. Henry’s is great with communication and service. Highly recommend!
Robyn Outram
★★★★★
a month ago
Recommended by our neighbor. Very hapy with the suspension work done. Very nice knowlegdable staff who made accomodations for our schedule. Reasonable prices.
Salahaldin Alansary
★★★★★
2 months ago
Absolutely MOST HONEST & BEST Auto Mechanic we have ever dealt with since 1994, No Lies, No Scam, 100% honesty family business, God Bless them..TRUST THEM LIKE WE DO
Roni Koepp
★★★★★
7 months ago
This is a family owned business. They are honest, they do a great job. Their prices are good they will not try to soak you for more money. They will tell you what's needed, and they will tell you what you can add on if you want to, although you don't have to. They are not pushy at all. They understand we are all on a budget, and sometimes we can't take care of all the problems at once, but we can take care of this now and that later and they understand that because they're a family owned business, not a big corporate machine
Maureen Nwandu
★
☆☆☆☆
7 months ago
Was at this shop on Friday with a friend and heard Henry curse at a customer because the customer was asking too many questions about the repairs on his classic car. He used the F word multiple times but the customer kept his cool. Henry offered no apology and the customer drove away. This was very unprofessional and upsetting to me. No matter what the situation was this shouldn't have happened
Mohammed Ayoub
★★
☆☆☆
10 months ago
Don’t come here if you value your time. I had a battery under warranty from Henry’s, and after AAA tested and confirmed it was failing, I called to request a replacement. Henry said he needed to test it himself, which I understood, so I brought the car in the next day. He confirmed the battery was low and said he’d order a replacement to arrive the following day. That’s where the delays began. I returned on Monday (since I couldn’t make it Friday), but there was still no battery. He asked me to come back Tuesday, which I couldn’t due to work, so I returned Wednesday—still no battery. When I asked what my options were, Letty was rude, dismissive, and unhelpful. Another staff member suggested I go to Interstate (the battery supplier) directly, and assured me they would install the battery. That was a lie. At Interstate in Upland, I was handed the battery but told they do not install batteries. So now I’m carrying a battery back to Henry’s—like I’m running errands for their shop instead of being a paying customer. Henry himself is a nice guy, but this entire situation was handled poorly. Multiple trips, misleading information, and no respect for my time—especially since I don’t live in the area anymore. This all could have been avoided if the replacement had been ordered after my initial call, with a follow-up when it arrived. Instead, I had to chase them down and do half the work myself. Plenty of other shops out there—this one isn’t worth the hassle
Suzanne Haro
★
☆☆☆☆
a year ago
Absolutely horrible service from one of Henry’s rude sisters to having to take my car back four times for a break job that still isn’t correct. Did I mention that the oil cover was not placed back correctly after my oil change so I was driving around leaking oil? If I had driven another day like this I would have blown my engine. Henry is easy to deal with but the service is terrible. Take your car at your own risk.
Bobby Parker
★★★★★
6 months ago
Henri a place I’d recommend he did my motor on my truck and quite a few other things since then honest and good people
Raquel Lupine
★★★★★
2 years ago
I been a customer for several years now and can't believe it has taken me this long to say how amazing Henry and the crew have been for over 20 years. With any car repair, I run to Henry's because he is trustworthy and caring. The crew is ever so helpful, and the best part is that the prices are reasonable. Can't thank him and team enough. Thank you for all you do, blessings!
Elisabeth Richardson
★★★★★
2 years ago
i just got my first car and wanted to make sure it was in decent shape so i brought it here. the staff was amazing and sweet, very understanding and helpful. they checked out my car and gave me a great price, my car was returned same day and they even gave me a ride home and to pick up my car. very happy and will be coming back 100%! i highly recommend!
Francisc Buducea
★★
☆☆☆
a year ago
Overall a nice shop, nice but sometime their advice, assessment and recommendations are not always accurate. Not a mechanic but i know a few things about cars here and there; and know what some symbols that pop up on the screen are and what they mean. ( dont have the fancy gadgets and computers that some professional shop do , to get more into the specifics) - wont be my first go to shop anymore -
Jon Coulson
★
☆☆☆☆
2 years ago
I took my car to Henry and all he did was lie to me. I came in with issues of my transmission and he told me he would able to get me a "refurbished" transmission with no issues. Well, from the day that new transmission got put in, there has been a clicking noise coming from it. It makes a weird noise when I turn the wheel, it sounds horrid when you try to drive. I told him about this and took my car back in. He told me it was a completely separate part from my transmission. I got a second opinion from a mechanic and he told me that Henry put in a faulty transmission. I have spoken with a lawyer and I am on the legal grounds to sue him and I plan on it. NEVER LET HIM TOUCH YOUR CAR
Domonic Herrera
★★★★★
a year ago
I’ve been going to Henery’s Automotive, for over 15 years. I always receive excellent service great pricing and accurate repair Evaluations. My first choice whenever it comes to automotive repairs.
Javier Mejía
★
☆☆☆☆
Edited a year ago
So today I'm replacing my cracked bushings completely broken gonna have to replace the whole thing . Not too long ago I came here for a suspension check this guy literally told me my suspension is okay . The fact that I could've broken my car even more just cuz of that is very frustrating . Don't take your car here at all . For your safety . If this guy lied to me like that he'll lie to you .... DONT TRUST HIM
William Meyer
★★★★★
a year ago
Best auto mechanics in the area. We've been taking our vehicles to Henry's for over 20 years. Great customer service.
Eddie Pacheco
★★★★★
13 years ago
Henrys Automotive is the best shop around!Henry's Automotive is the best mechanic shop around! Henry and his staff (office and several mechanics) do a wonderful job!!! They diagnose your car promptly, they fix it quick! Their prices are very fair! After years and years of dealing with selfish mechanic shops and car dealers that try to increase your bill by recommending fixes that you don't need ...... Dealing with Henry is absolutely great and I recommend it to everyone! I have been going to Henry for over 10 years and I am delighted!
