Google Reviews
Roel Ciubal
★★★★★
a month ago
North Hollywood Honda hands down provided one of the best experiences at a time that was very stressful. It all started with the Service Consultant Bryan Mendoza. My AC stopped working on my fairly new Honda Accord 2022, but my factory warranty was already expired. I did purchase extended coverage through my Credit Union when I bought my Lease out. Bryan has never heard of the type of coverage that I had but he took the initiative to contact the company and go through all the hoops to get the approvals to get the AC repaired. He took alot of the stress away and made the process so simple. I would recommend Honda North Hollywood in a heart beat to anyone who needs their car serviced. All the staff from all departments were so friendly and the facility was spotless clean from top to bottom.
Andrea Palacios
★★★★★
a month ago
I recently had my car serviced at Honda, and it was a genuinely great experience from start to finish. The staff was friendly, professional, and took the time to clearly explain what work needed to be done. The service was completed on time, and my car is running smoother than ever. I really appreciated the transparent pricing and the attention to detail. It’s reassuring to know my vehicle is in such capable hands. I’ll definitely be returning for future maintenance!
joanna cebreros
★★★★★
3 weeks ago
I have been coming here for years for any maintenance needs. My most recent visit on Wednesday March 4 for an oil change appointment went very smoothly. I dropped off my vehicle at 9:00am and it was ready for pick up about an hour later. I appreciate their quick and friendly services. Allen was very helpful and nice throughout the visit. I will definitely be returning.
Sandra Bermudez
★★★★★
2 months ago
My service advisor, Bryan Mendoza, was great—transparent, clear, and genuinely friendly. He made the service process far less stressful, especially while handling a warranty repair. There was a minor issue when I initially received my car back, but it was quickly resolved, and communication throughout the process was solid, which is what really matters. Best of all, there was no cost to me. He even went the extra mile by arranging to have my car dropped off at my workplace once the service was completed the first time. Offered to have my car picked up and dropped off for the second service, but I took the car in myself. Was in and out, quick! Thanks Bryan!
Rosa Gutierrez
★★★★
☆
a month ago
Robert made my experience with Honda very pleasant. I appreciated that he notified me about concerns with the car after the full diagnostic without pushing a sale. Despite returning a few days after the service because the glove compartment was not being fully secure, Robert not only remembered my vehicle but took care of it right away. His efforts towards customer connection and quality in person service is a reflection of his willingness to go the extra mile. He’s a comedian too so enjoy the laughs as well.
Karen Chavez
★★★★★
a month ago
Genuinely thankful for Francisco and his team who helped us get our new family car possible. They worked so hard and went above and beyond to make it possible. Thank you! -Jose Chavez & family.
Cyndy Jhung
★★★★★
3 months ago
Robert is amazing. He was friendly, helpful and very transparent with the services needed. He kept us informed on the status throughout the process. When it came down to picking up the car, he stayed late to ensure we could get our car even though the service center was technically closed. I have been going to this location for years and have not had a bad experience however Robert has been made it way more pleasant.
Parker Green
★
☆☆☆☆
2 months ago
I have one very serious question: WHY? Just...WHY? It's so easy to maintain the loyalty of a customer...so why eradicate it so readily and easily by NON-STOP berating me and inquiring me about selling me vehicle to you when I am SIMPLY TRYING TO HAVE IT RECEIVE MAINTENANCE?!? I bring my car in for an oil change in JULY....after waiting practically an ENTIRE day (what should've taken 1-2 hours anywhere else), all I get is people calling me and texting me offering me trade-in deals for new cars?! I make it clear that I have NO interest in selling my vehicle, and ask when MY vehicle will be ready following its maintenance... Month, after month, after MONTH following this visit, all the way up to when I am writing this review SIX MONTHS LATER IN JANUARY 2026, you have continually messaged me EVERY month afterwards....not about anything to do with me as a customer or my personal vehicle, but solely out of personal interest of trying to convince me that you should be able to PURCHASE my vehicle! NEWS FLASH!!!! This is NOT how you retain customer loyalty OR get your customers to sell their vehicles to you!! No. Instead, I not only will NEVER sell my vehicle to you in the future, but I also will NEVER again be utilizing you for vehicle maintenance services. Absolutely ridiculous. Do you not have any shame or decent at all?? I'm honestly so disgusted. Unsurprisingly, I do NOT recommend any of your services to any one AT ALL, in any way, WHATSOEVER.
Jose De La Rosa
★★★★★
a month ago
Today i took my car for an oil change at Honda in North Hollywood and Steve in the service department provided me with outstanding customer service. He was helpful, professional, and knowledgeable. I was pleased with his way of explaining things. I will definitely be coming back. He has an amazing attitude! He deserves a raise! A+
Aleksei Meshcheriakov
★★★★★
a month ago
Very satisfied with the service — extremely friendly staff. I came in for vehicle maintenance and ended up leaving with a new car. Great deals and fast service.
Els Collins
★★★★★
3 weeks ago
Robert was communicative and this was the first post warranty visit for my Honda CRV Hybrid. They discovered a nail in my tire and were able to replace the tire under warranty. Pretty quick service. I waited for the car in the waiting room which is very comfortable.
Григорий Медяник
★★★★★
a month ago
Excellent experience at the Honda service in North Hollywood. The service was professional, smooth, and done right the first time. Special thanks to Robert for his great communication and professionalism — he made the whole process easy and stress-free. The work was completed on time and the car was returned in great condition. Highly recommend!
KeG
★★★★★
2 months ago
Allen was awesome! He was super friendly, easy to talk to, and made the whole process smooth from start to finish. He explained everything clearly, and genuinely cared about making sure I had a good experience. Great customer service all around—definitely appreciate Allen’s help!
Marina Nikonova
★★★★★
a month ago
Robert was excellent! He was very friendly, funny, and answered all my questions in detail. I came in for an oil change, and the whole process was quick and smooth. He made the experience easy and stress-free. Great customer service, highly recommend!
Vera Veranica
★★★★★
a month ago
Awesome service I received today! First time visited Honda in North Hollywood and was amazed by the hospitality, honesty and interest in keeping their clients informed about quality of the car as well as about new deals, promotions, and many more. Thank you so much Steve and Marco for honest and reliable quality check of my car and new deals. Now I know what to do next and hopefully you keep up with the great and honest service as I got today🙏 Really appreciate it💖 Have a blessed day every day.
Rachel Thundat
★★★★★
2 months ago
Had a great experience at Honda of North Hollywood! Better than any Honda dealer I've been to in the past. Everyone was extremely nice, and the customer service was really great. My service provider, Allen, was great and made sure I was taken care of. They also didn't overcharge me for anything, like many other dealerships usually do. Highly recommend Honda of North Hollywood!
Yolanda K
★★★★
☆
Edited 4 months ago
**updating to remove a star because they didn’t replace the oil cap after my service, so now I need to find one. This was the best experience I’ve had with dealership service. My car is approaching 100k miles and I was dreading have to schedule with a dealer for my car’s transmission oil change. From start to finish, Honda North Hollywood was easy and transparent. I attempted to schedule online but wasn’t sure what service to select, so I called. Breanna was a good listener, offered multiples dates and times that worked for me, provided pre-tax estimates for cost, and let me know about their courtesy valet (they can pick up and drop off your car to you Tuesday-Thursdays!). They text you updates. Allen called to confirm the services they’d be performing when my car arrived. My favorite part was getting a text with a video of the inspection of my car. I’ve never had a mechanic do that before and it’s usually just a “trust me, you need this” kind of vibe. They recommended additional services and explained the need, but didn’t pressure me one bit. I appreciated every step of the process. Really blown away.
Jessica Iezza
★★★★★
a month ago
Our service rep, Robert, was very helpful and attentive! He took the time to call and help me with questions I had regarding services being performed on my Honda. I have had my Honda serviced at this dealership since we purchased the car in 2013 and do not plan to take my car anywhere else! 10/10, highly recommend.
Zalstar1016
★★★★★
3 months ago
Andre was awesome! He went through the services with me that my Element needed and which services were a priority and which services that can wait until another time. I wanted to pay the lowest reasonable price. Andre understood my concerns. He was able to bring down the price that was quoted for the services by getting me that maximum discount possible. Excellent customer service!
Jean Simen
★★★★★
Edited 3 weeks ago
Great experience with honda service this past Saturday. Steve Ayoub was awesome!! Personable, showed care and concern, and professional. Will come back at this location again, and refer friends and family. Kept up the great work !!!
