Hugo Auto Repair

Hardeep B

★★★★★

2 months ago

Been going to Hugo for years. Hugo and his team are professional and knowledgeable. Hugo is on top of everything while your car is there and giving you updates. 100% recommend professional and honest mechanics!

John Romero

★★★★★

Edited a year ago

Hugo Auto Repair: friendly, accommodating, quick turn arounds, and very fair pricing. Bi-lingual: English & Spanish I was in need of a local mechanic after going to Nissan maintenance services for years. I needed a few fluid replacements but I kept being turned away by every garage I went to. Most places tend to be stand offish and seem to be upset when you walk onto their business, as if you’re an inconvenience to them. Thankfully, I stumbled upon Hugo Auto Repair. They were super friendly from the moment I arrived, much more welcoming. When I explained what I was looking for, they made accommodations to take care of me within just a few hours. I was in and out in about 2 hours. Plus I asked if they can take a look at my stabilizer because I had suspicions it had been giving me issues. So not only did they take me right on the spot but also took my last second request gracefully. My liquids were changed and the new stabilizers I needed were taken care of too. They had all the parts in house! Again, all within a few hours. I have to give my biggest thanks to Raul, Hugo and Victor. Raul did amazing work on my car and even walked me through his process and findings. They have very fair pricing and I don’t sense any ill will in their business dealings. Hugo Auto Repair provided 5-Star service. Everyone wants to find a trustworthy mechanic who won’t abuse their knowledge and secretly hike up rates - I believe I found my trustworthy mechanics. I won’t be going back to Nissan’s dealership anymore. No more rude attitudes and hiked up rates for me! 🧰 🛠️ 💪🏽 🚗 👨‍🔧 EDIT: I just had my 2nd visit 2 weeks from my original posted review, this time my 10 year old muffler system needed repair. I can’t fully express how much I love these guys! A job that I thought would take days to complete, they did overnight. These guys go above and beyond and are truly special. I also love that they print/email receipts for you, unlike other places. For someone like me, having a receipt available also helps me track my car’s maintenance so much better. These guys are the best! Shout outs to Hugo, Raul & Victor!!!

javii 0

★★★★★

6 months ago

Hugo Auto Repair really went above and beyond—from answering all my questions, giving me a fair price, and helping me as much as he could with the cost. Man, I just wish Hugo Auto Repair was located closer to Queens—that’s the only downside. I truly trust this place. One moment that stood out to me was when one of his workers stopped me from taking the car because he noticed something leaking. He said, "No, no sir, I cannot let you take this car." That really said something about their integrity. It’s been about a month now, and the car is running perfectly. To all the smart car owners out there: go here. No regrets. I highly recommend this place.

Jan Jurado

★★★★★

6 months ago

Hugo' ls is where I have been going for my car repairs for the past 8 years now. Hugo, the business owner is professional, amicable, personable, knowledgeable, reputable, reliable and honest. The work perforemed is reliable, excellent and prices are reasonable. I can't recommend Hugo enough. There's no other mechanic I trust my vehicle with. Hugo Auto Repair is highly recommended.

D.J. Espinoza

★★★★★

6 months ago

5years plus coming here and was never let down. True to the warranties and a man of his word. Would recommend to everyone and would definitely bring my next car here. Vic always use new parts and never gives you bad service. I appreciate you and your team always Vic. Thanks

Emilio Perez

★★★★★

5 months ago

Let me introduce myself my name is Moe Perez retired EMT with New York City fire department. I want to introduce Hugo Victor Hugo and his mechanical business. Very good mechanic awesome with personnel great personality great skills as a business manager wishing him the best come to his business for auto repairs that you need to have done gravity no questions asked guaranteed warranty is always granted.

Rudy Barro

★★★★★

4 months ago

Affordable Rates with Great Service. Victor was fair and worked with me in a way that made me feel he understood my families needs to stay mobile without taking advantage of us. Great turn around time, worth every penny. Wish more people did business like this.

christopher williams

★★★★★

a year ago

I’ve been going to Hugo’s since I got my first vehicle back in 2017. I recently got another ride after 2 yrs without and without thought went back and was welcomed by the man himself. Top notch service all the time and I’d recommend him to anyone.

Joshua Rosa

★★★★★

a year ago

Hugo is a real true gentlemen. Unlike most other mechanics, he won’t try to get over on you with prices or work. He’s honest. If there is a situation where you car needs additional work on top of the reason it was brought into his shop, he will call or text you to ask you for your permission and give you his honest opinion and options as to the best way to move forward for you. Very kind and down to earth. 100% recommend to anyone having car issues.

Froilan Vazquez

★★★★★

5 months ago

Excellent customer service, staff is friendly and extremely knowledgeable! I’ve been coming here for over 20+ years! I wouldn’t recommend anyone else but Hugo!

George Bonilla

★★★★★

11 months ago

Alll I got a say Hugo look out for me big time I needed my brakes and routers replaced, while his mechanics were fixing my van Hugo let me know that my axles were bad , he even got that fixed for me . His employees are good peoples too. Also he gave me a good price for fixing my van , I’ll be going there whenever my van needs service 👍🏾👍🏾👍🏾👍🏾👍🏾

Jason Raggi

★★★★★

a year ago

Hugo and his team are top notch. He was able to diagnose, explain what's going on with my car and provide ease of service at the proper rate and pricing. I found him and his team very professional. My car has never driven this well prior to my visit. Additionally, the turnaround from dropping my car off to final repair was very fast. I couldn't ask for a better experience and would highly recommend anyone go see him with their car troubles or inspection.

Billy Puma

★★★★★

a year ago

10/10, 7 stars!, and firm handshakes; to Hugo Auto Repair, they are definition of real, honest, and of course beyond hardworking business! All of the staff from the very beginning are helpful with your request; through the repair process, and making sure they speak to you about your car issue and of course what may be best option for repair. That's true customer service and one of a kind that is not common today; much respect to Hugo and all the staff there! Thank you all once again. As for the cost/price, always remember it's a SKILL to repair cars and for a great and honest job; the price is and should not be a problem (you need to know what's needed for your car right? YES, you do); and yes they will communicate that to you ahead of time; so don't worry get there first and see for yourself. Work done by Hugo Auto Repair- alternator change, belt change, oil change, AC recharge/working. Car feels brand new and running better than before. P.S-If you are still reading this review; I will tell you once again Hugo Auto Repair are the ones to go to for your car repair. Don't question yourself; come correct, be patient, explain what's going on with your car, hear their advice and decide what is best for repair.

Murad Martin

★★★★★

2 years ago

First time going to see/meet Hugo after talking over the phone for about a day. My car wouldn’t start and he said have it towed to him and he’ll let me know what’s up. After the car got to him he sent a pic showing he received the car. By the end of the day he told me exactly what was wrong & how it could be fixed. He Fixed it and by the next morning it was ready to go and now even driving better than before. I have two cars that I’m sure I will be doing my mechanical business with Hugo with in the near future. I was so intrigued by the customer service and passion for my business I almost can’t wait to get my other car in the shop and have him working on it. I finally found a Bronx mechanic I can trust. Hugo is the truth

Nicole Cassinelli

★★★★★

2 years ago

I would absolutely recommend the shop to any family or friend. I live in Queens and still drive to the Bronx to come get my car repaired. Hugo is always ready to help and attend to whatever is needed. He will treat you like family and give you his most honest opinion on what the issue is and what needs to be prioritized. He has a nice sized - private waiting room with TV, to keep you entertained and warm (or cool during the summer) while you wait. Been coming to him since I got my drivers license at 17!

Christopher T

★★★★★

7 months ago

Hugo and his team are knowledgeable! Great job and pricing. They were able to pinpoint the problem and repair it! Thanks Hugo!

Tai Tan

★★★★★

a year ago

Excellent Service! Hugo and his team care for their customers greatly and are paitent/ excellent communicators. While getting repairs they treated our car as if it were their own! We would'nt want to go to any other autoshop!