Husteads Auto Body

Sarah

★★★★★

a year ago

The manager Tim was very helpful in helping me get my KIA Forte back when I was in a very tight spot. He is very knowledgeable and professional

Maz Badie

★★★★★

3 years ago

My daughter goes to UC Berkeley but we're in Los Angeles, so when her bumper came partially off, I looked up an auto body shop near her. Husteads was right down the street and they took great care of her. They fixed the bumper in about 10 minutes while she sat in the car which was perfect. I couldn't have asked for a safer or better process and will always take the car to them. Thank you Husteads!

James McNaughton

★★★★★

7 years ago

This is the best place I've ever had a car worked on. The work they do is immaculate professional fast and they return your car looking stock. They have my car in and out of there in no time looking fantastic. Not to mention they clean the inside and outside with a full detail and on my way out the door handing me a bottle of wine. Can't beat that from now on that's the only place I will go to for any insurance or non insurance body work.

Aurelie Sciaroni

★★★★★

4 years ago

Literally the most amazing place ever - I came in at 11 to get an estimate on a repair to my front bumper grill. They priced me at around $400 for the part + installation, and of course I asked if there was any cheaper option. They quickly referred me to Levan Auto Parts in Oakland, and I was able to get the part in less than 30 minutes from them and the lovely woman working the front desk (for $80 too!!). The BEST THING ABOUT THIS PLACE!!! When I brought the part back, I told them that they had initially said the bumper wouldn't need to come off to install it. It did end up coming off - AND THEY DIDN'T CHARGE ME FOR INSTALLATION (easily 200$) !!!!!!!!!! These people are so dedicated to fixing your car despite any personal financial hardships, and it shows. this came at a perfect time for a broke college student (: thank you again!!!

Ex

★★★★★

2 years ago

Fantastic service and quick turnaround time! Really, really happy with the paint and sealant job. They even detailed my car without me asking! Will be coming back for more services!

Jamie Morgenstern

★★★★★

4 years ago

I brought my car in for an estimate as the front passenger bumper panel got bent making a metal-on-metal crunching sound every time the door was opened. The person doing the estimate called one of the workers out from the shop. He bent the panel back in shape right then and there and it was done. They refused my offer of payment. They could easily have given me a quote and had me leave the car for an expensive repair. I wouldn't have known any better. I appreciate them taking care of the problem so quickly and cheaply!

Richard Gibson

★★★☆☆

5 years ago

(Update) The director of ops called me and offered to help make it right. I am pleased to know that this customer service exists. btw they didn't tell me to take the review down or anything either. Took my car here to get body shop repair since it was close and had good reviews. Honestly, not the best experience I've had with a body shop and will likely not return. After taking some time to fix the car (about 3 weeks, which not entirely Hustead's fault since parts have to come in), I finally got it back and there was seemingly one fault after another. WHICH when you get your car back after having a repair is not the best feeling in the world. 1) The engine light came on as he was delivering the car. It was a code that hadn't been cleared, but like c'mon why isn't this checked and cleared before I get the car. Still made me nervous as to if there's something going on that's actually an issue or if they didn't do something right. 2) I find out the horn isn't working and the ambient temp sensor. I take it back and they look at the horn thru the grill and see it's connected and check fuses, they look good. I'm told that the horn is faulty and I'll have to buy a new one (quoted $120 for a $60 horn). At this point, I decided to do the repair myself because it was fairly easy and I didn't want to have them sit on my car for another week while I'm paying rental and needed to be out of the state. When go to take off my bumper to install the new parts, I notice there's a cable that' just hanging loose. The techs didn't plug the cables together! So simple! What's frustrating is that had the technicians followed the checklist that was left in the front seat of the car (one of which says 'horn') that QA's to make sure everything in the car is in working order, they could have solved this right away. Now I'm out 20% of the cost of the parts that I ordered since I'm charged a restocking fee. Honestly, the bumper was easy enough to take off for an amateur that they could have done it when I brought the car back and checked themselves instead of being lazy and looking thru the grill with a flashlight (the cables were on the other side of where the horn was btw). It was just laziness and poor workmanship. Very disappointed in the experience. (BTW Melinda is super nice though.. and if you come here I hope that they've improved on their QA'ing before returning the car).

Joanne Lim

★★★★★

4 years ago

I had a great experience with the team here. I scraped up part of my front bumper and came in to get a repair estimate. Melinda came out immediately to greet me, and she was able to have Julian and Cobo fix the issues right there. Melinda helped me 1) to get the scrape fixed so you can barely see it and also fixed some misalignment in the bumper/wheel area, 2) to avoid having to deal with my insurance company and 3) saved me over $500 dollars in deductible. All of this in 15 minutes and at no cost. Thank you!

JMC4

★★★★★

2 years ago

Highly recommend Tim Doherty at Husteads Auto Body on Durant in Berkeley. A window regulator broke in my Audi A3. Tim came out to greet me as soon as I pulled up. He ordered the part, called me the next afternoon to say the part had arrived, and got me in the following morning to replace it. I was able to wait for my car while the work was being done and Tim kept me apprised at each stage of the repair. Less than 90 minutes later I was back on the road but not before Tim made sure every smudge was gone from the window. He's a really good guy and a total pro. Ask for Tim!

Judy Hennessey

★★★★★

a year ago

The folks at Hustead got me in quickly to evaluate my car when I called about the damage to my front fender. Initially it looked like I would need an expensive replacement but after further evaluation by a couple of technicians , they’were able to make simple repairs at minimal cost. I was so appreciative of their time and expertise

yabzter

★★★★★

a year ago

Lina was great in the office and they fixed my car back to perfection. She was very helpful & Made the process easier! Gave me updates regularly and I felt well taken care of.

Patty Liu

★★★★★

a year ago

Wonderful experience getting body work done here. The communication was great, process smooth, and Alina was very helpful in answering my questions. When I went to pick up the car, I asked if they could help me replace 2 of the wheel covers, and Tim (manager?) offered to do it himself and was so friendly. Thank you for your wonderful service, attention to detail, and willingness to go above and beyond for your customers. I will definitely return to Hustead's in the future!

ann Brown

★★★★★

5 months ago

The customer service is unbelievable. Tim is phenomenal along with all the women that he works with. There is no other place my family will ever go to, only HUSTEAD’S.

Īeshia Shep

★★★★★

a year ago

I’d highly recommend this place. I am really satisfied with my experience. The location is prime, their service was quick and efficient, the customer service was great, they were hospitable and quite communicative. I also appreciate that they returned my car even cleaner than I left it. I would absolutely recommend this place to a friend! NOTE: Photo of bumper damage beforehand included; bumper was brand new when I received the car back.

VB

★★★★★

5 months ago

Had great experience recently with repair of rear door and replacement of bumper on my Rav4. Excellent service from front desk personnel Leticia and Tim - details of repair process thoroughly explained beforehand. Work completed on time and did excellent job. Very happy and would definitely recommend.

Kathleen Verani

★★★★★

3 months ago

Hustead's is a quality auto body shop, we've used them to have all our cars fixed and they do excellent work in a timely manner as well as communicate with us the whole way through. We recently had one of our car's 'totalled' through Geico and although we weren't ready to get rid of the car, nor could we afford to, we chose to get the repairs done. Hustead's worked with us on the price and we got to hold on to the car until we can afford to get a new one. Excellent customer service all around.

Sarah Camacho

★★★★★

3 months ago

I had a great experience with Husteads Auto Body from start to finish. The repair was completed within 5 days, and I really appreciated the consistent updates by email and phone throughout the process. Every question I had was answered promptly by Alina, and it was clear the team is very knowledgeable and cares about their work. The entire process was smooth and stress-free. Thank you to the whole team for such excellent service! 10/10