Hyundai Montgomery | Service Center

Clayton Smith

★☆☆☆☆

7 months ago

1 star is too many. I've never been so dissatisfied with auto service I've received. Service advisor returned zero calls, returned zero messages left by phone, and responded to zero messages left by text. This includes no response to my directly asking who among their leadership might be able to improve the situation. I'm not even sure why I was asked if I wanted to receive updates by text because I got exactly 0 of those during the 3 weeks my car was there. I dropped my car off during a road trip because it started losing power above 70mph. They repaired some unrelated interior damage that I approved, but the diagnosis for why I brought it in was an engine replacement, $15,000. Fair enough, engines fail sometimes and they're expensive to replace (and my Hyundai, which I bought new, had 108,000 miles on it -- maybe that's just how long a Hyundai engine lasts). So I drove back to Montgomery, returned the rental that set me back over $1k, hopped in my unrepaired car which was driven 0 miles during their diagnostic process, then drove it more than 300 miles with the cruise control set to 65mph to get back home. Perhaps I'll update once I get a second opinion, but I find it odd that my invoice shows a diagnosis was preformed without actually saying a lick about what the diagnosis or suggested remedy was. This experience is literally the only thing preventing me from buying a Santa Fe Cruz this weekend. I hope national Hyundai takes note.

Rocky RK

★☆☆☆☆

7 months ago

I’m reaching out to express my concern regarding a scheduled AC repair for my vehicle that is currently set for three months from now. Given that the current temperature is over 100 degrees, I’m extremely worried about having to drive or remain in the vehicle under such extreme conditions while waiting for this service appointment. In addition, I would like to share my disappointment with the level of customer service I’ve received at your Montgomery location. As a customer who has previously owned both Cadillac and Toyota vehicles, I’ve consistently experienced prompt, professional support from their service departments—often receiving a response within just two days of reaching out. Unfortunately, my experience with Hyundai has not met those standards. I believe that the quality of a company’s service is just as important as the quality of its vehicles, and I sincerely hope Hyundai can address this issue more urgently. If there is any possibility to move up the repair date or offer alternative solutions during this heat wave, I would be extremely grateful. Thank you for your attention to this matter. I look forward to your prompt response.

Vickie Shannon Crowe

★★★★★

7 months ago

No I haven't wrecked already. They said they don't cover cosmetics. As is.

Binalee Santana

★★★★★

a year ago

Dropped off my car for a diagnostic appointment and the service was amazing. Wish I could remember the name of the guy who helped me. He called me and was thorough about what my options were and patient with answering my questions. There wasn’t a single person there who was unpleasant. The whole process was pretty easy.

Angelia Mills

★★☆☆☆

a year ago

I scheduled an appointment for an oil change. My appointment was at 1:00. My sister took my car, and arrived shortly before 1:00. At 1:04 I received a welcoming text letting me know that I will get updates on the service progress. My sister called me at 3:15 to let me know she was still there. I called the service desk and spoke to John, he said they were just putting the oil in. 2 hours is crazy for an oil change when I had an appointment. If they were running behind as John indicated, a phone call would have been good. I hate that my sister had to waste so much time out of her schedule.

Daniel Tran

★☆☆☆☆

11 months ago

Had an appointment for a complimentary oil change and tire rotation at 8:30 am. Currently 11:30 am and my car is still in line waiting to be serviced. Extremely inefficient. This should be done in a timely matter especially if you have to make an appointment.

Krystal Bryan

★★★★★

2 months ago

I had an issue with my tire. Greg made sure it was handled immediately.

Melissa Robinson

★★★★☆

Edited 11 months ago

UPDATE: After my terrible experience in September 2024, I went again today (April 2025) and it looks like management has heard complaints and is fixing things! It took a minute to get checked in because all the employees were in a team huddle when I arrived. But check in was quick and I was out of there in 1.5 hrs for an oil change, tire rotation and multipoint inspection...that is half the time I waited for the same thing in Sept. Every employee I encountered was kind and welcoming. In fact the team manager that was holding the huddle when I showed up repeatedly apologized that they were not there the second I pulled in. I will be going back again and hope to see these improvements stick. In over 14 years of owning Hyundai's this is the worst service center I have encountered...avoid if you can! All I needed was an oil change, it took over a month to get an appointment. But beware because an appointment doesn't actually mean an appointment. I was given a 9am time, but when I showed up there were also taking in 7-8 other vehicles. Then I was told it would take 2 hrs for my oil change/tire rotation. After 2.5 hrs I got up to walk around a noticed my car sitting near the service desk area...it sat there for 30 minutes (maybe more because you can't see this area from the waiting room). I finally got a text at the 3 hr mark letting me know my vehicle was ready. Brittany the service advisor could care less about customers and the service being provided. When I went to get my keys after receiving the text I asked why my car had been out there for so long. She replied she was the only one to do paperwork. I retorted she needs more help and that clearly an appointment with them means nothing since it took me 3 hrs there. She did not even respond, but looked at me and turned away. The General Manager and other leadership clearly do not promote any sort of customer service as now reading other reviews I'm not the only one. Birmingham is out of the way, but worth it not to have to deal with this service center again!

Katie Robertson

★☆☆☆☆

a year ago

Just bought a new car there this past summer. I've been trying to schedule my first maintenance as I was told to by my app and through mail. Put in multiple appt requests in the app and never got confirmations. Tried to schedule on their website and it was "unavailable". So I call first thing in the morning and they didn't even unforward their phones until 30-45 minutes after opening. Once I finally get ahold of the service dept, I was told that they do not schedule/ make appointments and that I have to just "show up". But I'm a ful time working mom of a toddler and I don't have extra time as it is, let alone I don't have an entire day to waste sitting in a service lobby waiting around for them to do an oil change. This is why appointments are made. I find it incredibly ridiculous that they don't do it and I've never seen another service center do that. I should've just stuck with GMC...

하요 Hayo

★☆☆☆☆

a year ago

I wish I could leave a 0-star review. The customer service was terrible. I had to visit the dealership 3 times to get my car fixed, and I had to wait many hours for all my visits. They did not even try to figure out the problem. They charged me for the service, but my car had the same issue again. They did not fix my car. I had to take my car to another dealership. The other dealership fixed my car without any trouble. Service advisor Paige was great. The other service advisors were terrible. They ignored my opinions and treated me in a condescending way. I do not recommend this dealership and will not be visiting again.

Michael S Wipranik

★☆☆☆☆

a year ago

Horrible dealership, I visited twice and had the most unprofessional sales people. When they finally saw that I was a serious customer and after not making the deal that evening they started calling and texting relentlessly, because I was interested I would respond, only to encounter a very hostile sales agent “Julie“, of all sales people she is the one to avoid. In the end the process goes on forever and they really don’t care. I definitely want the vehicle, but will drive 70 miles away to go to another dealership, just so I don’t give this dealership my money. I would advise the same for anyone else in Montgomery. There’s a reason why they have a 3 star rating and all the other Hyundai dealerships have 4+

Demetria Parnell

★★★★☆

3 years ago

My appointment was made quickly and my vehicle was taken soon after my arrival. I thought it was hospitable for the team to offer snacks to my child since we had been there from 1pm-3pm. I was sent a text message letting me know I could communicate with the team to get updates but no one answered my text when I inquired; I had to call the main number. I could see my car sitting in the parking lot and had been for at least 30 minutes and no one notified me that I was done until I called. Once I called, the paperwork was brought around. I think they could do a better job in this as to not having customers wait longer than they have to.

Jimmy Boyd

★☆☆☆☆

3 years ago

Worse experience that I have ever experienced. Dropped off my car for a scheduled appointment on Monday but didn’t get my car back until late Thursday evening. I received no communication from the service advisor regarding the status of my vehicle. I had to call several times days later just to get an update on my vehicle. Had to contact service manager just to get a text from the service advisor explaining what had to be done to my vehicle. The prices quoted to me were extremely high for the recommended repairs. I was never contacted by anyone as to when my vehicle would be available for pickup. I had to initiate all contact with the service team to find out what was going on with my vehicle. Worse experience ever and I will Never be returning to your service center for any future repairs to my Hyundai vehicle.

Larry King

★☆☆☆☆

2 years ago

Absolutely one of the worst experiences I have ever had at a dealership. Had an appointment for service and 2 1/2 hours later and they still havnt started. What good is an appointment? The worst of all nobody even cares. The free maintenance perk is not worth the trouble when buying a new car so don’t fall into the trap. The only reason I gave One star is because the service writer was pleasant. My biggest issue with all of this is they truly don’t care if you ever come back or not.

Lois Parker

★☆☆☆☆

a year ago

My appointment was June 4, I had my car towed June 3. They couldn’t even find it until I showed the text from them. 42 days it’s been in the fenced area in the back, can’t find out if it’s going to be fixed or not, won’t return my calls or texts. If I go by there it’s “ we just did paperwork today “ I want to know if it’s fixable or do I need to shop around for another ride, that’s not too much to ask being it’s a recall motor. This is a very bad experience.

Connie Glenn

★☆☆☆☆

3 years ago

Had an appointment for 7 weeks for a recall and issue with the steering wheel. Appointment was at 8:30 on a Thursday morning. At 11:30 on Friday, my car still had not been looked at. I was going out of town so I had to go and get my 2021 Palisade. Very unprofessional on not having anyone call back to let me know. I have had terrible experience both times I have went for service. I hope they can get it handled. Service is a big issue here.

Shannon Woltman

★☆☆☆☆

2 years ago

I want to say how unsatisfied and aggravated I am with the Service Dept. @ Capitol Hyundai of Montgomery. I had an appointment yesterday to get my oil changed and tires alignment done. Not even sure they did my tires or my oil. My oil sensor is still going off. I had to wait almost 3 HOURS to get my car back after they worked in a gentleman during my appointment. He was done in less than an hour!!! Not to mention I had my toddler with me. I won’t be back!! I will gladly pay out of pocket myself to have my service done else where!!