Jack Williams Tire & Auto Service Centers

mike c

★★★★★

a month ago

I was calling from 2 hours away. Our car was struck by a plow and it destroyed a tire . I needed a full size spare to match the OEMs so I could drive it back home and fix the other issues. I tried online scheduling first but it told me the next available day was the following week. I then called the store directly and spoke to Edward. He understood my problem. Edward went above and beyond ensuring I had a slot for repair and the correct tire the next day. He even called me the next morning while we were heading up to let me know the tire arrived. He ordered two just incase. He got us in and out so we could get back on our 2 hour drive home as soon as possible. Jack Williams you have a great employee/ manager who understands customer service and he delivered. Thanks again Edward ! I have no reason to go anywhere else.

Shweta Kapoor

★★★★★

2 months ago

Went in for a tire issue, they didn’t have the tire in stock so filled it with air and ordered it for me for a really well price and it arrived the next day. I was unable to make it for a week and they still had the tire. A wonderful place and excellent service! Shout out to Eric for his help. Highly recommend!

Sean Jacobs

★★★★★

3 months ago

I was commuting between Rochester, NY and Philadelphia on I-81 when I realized that another shop had mounted three of my directional tires backwards the day before. Not exactly something you want to discover in the middle of a long trip. I called Jack Williams Tire in Scranton because they were right along my route, and they were incredibly accommodating from the moment they picked up the phone. They told me to come right in, and when I arrived, I waited less than five minutes before they had my car pulled in and were already working on it. They corrected the issue quickly, explained everything clearly, and didn’t try to upsell or complicate anything—just honest, professional service that got me safely back on the road. For anyone traveling through or living in the area, Jack Williams Tire is exactly the kind of shop you hope to find: fast, knowledgeable, and genuinely willing to help. Huge thanks to the team for making a stressful situation an easy one.

Liz K

★★★★★

a month ago

This place was great! Everyone was super nice and helpful. I got a flat tire on my way home from school, and after being towed here, they were able to fix it for me as well as do an oil change in less than an hour.

Chuck Kornutiak

★☆☆☆☆

2 months ago

$2,500 worth of tires and an awful experience. Walked in at 7:45am for an 8am appointment — four employees at the counter and not one acknowledged me. After awkwardly announcing myself, I was told the job would take 45–60 minutes and start at 8. By 10:30, all that had been done was removing the wheels! No other vehicles in the shop. I left and was called at 11:45 saying it was done. Pickup revealed greasy handprints inside the truck and incorrect tire pressures (85, 0, 70, 74). One TPMS sensor was damaged or missing — all worked when I arrived. After more waiting, I was told the sensor was “faulty” and would be replaced at no charge. Unprofessional, careless, and a complete waste of time. Strongly recommend going elsewhere.

Douglas Heller

★★★★★

a month ago

I went to Jack Williams at 810 Wyoming Ave because I had a tire that was losing air. They had previously put new tires and new valves on my tires. Today, both Edward the manager, and the mechanic that checked and fixed my leaking tire, were professional, polite, patient, and in short, great. I highly recommend this shop, primarily due to the exceptional staff.

Killa Kay

★★★★★

a month ago

Went to get my car serviced during a snow day. When I say these people saved my life! They did. The service was fast and efficient. I haven’t had any car problems since I have started using this mechanic shop. Highly recommended Peter or Kenny

Bella Lee

★★★★★

4 months ago

Amazing service! Extremely honest with their clients I had a check engine light appear and they tested every option this way I didn’t have to spend 1000s of dollars on a part! They provide quick and affordable service every time I come here I would 100% recommend them to everyone !

Brandon Leiba

★★★★★

a month ago

Absolutely incredible service and an incredible staff! The manager Edward was very quick to help and the services were done quickly! Highly recommend to bring your car here for service!

Merlyn Batista

★★★★★

3 months ago

Came from NY for thanksgiving and on the way back I was having trouble with a sign on my dashboard. Was recommended to come here as a walk in, was serviced quickly and efficiently to all my needs. Definitely would recommended to anyone who wants a trustful experience!

Mack Oatis

★★★★★

8 months ago

I went to this location today to have my brakes checked and tires rotated. This was honestly the best service I’ve ever had for when it comes to getting my car checked. Laszlo at the front desk and all the other employees were very helpful. I will definitely be back if I need anything else.

Karen Baer

★★★★★

6 months ago

Needed my tire checked for a leak after a long day at work. I was stressed because of the hour and how far I needed to get home. Called Jack Williams and thankfully they had evening hours and told me I could bring my car over. Found a nail in my tire and was able to repair it. They had it fixed quickly and I was on my way home. Everyone was super nice, helpful and most importantly honest. I really appreciated being able to get this taken of quickly and without hassle.

Meredith Dunckel

★★★★★

2 months ago

Had a van breakdown on a long road trip, in and out within 4 hours and MULTIPLE problems that weren’t caught by home mechanics were fixed. Easy, polite, walked me through the process. Highly recommended!

Joan Murphy

★★★★★

5 months ago

My car display was showing low pressure in my tires. I pulled into Jack Williams and asked them if they can check my tires, since the display on my console was saying all four tires were low. They immediately got me in and checked the air on all four tires. They noticed that there was a wire sticking in the front left tire. I asked them if they can repair it and they said yes. I did, however, tell them that the display in my car was showing that the front right was the one that was really low. When they put it up on the lift, they found out that the wire had not punctured the tire, so we were good with that one. However, they did find that there was a slow leaking valve, in the front right tire. They fixed that up for me. I did not have an appointment and they were very quick with helping me. Very friendly people down there and it was very convenient for me. Thank you.

Kimberly McHugh

★★★★★

5 months ago

My back passenger blinker light went out and needed replacement. I called to see if they could accommodate that service over my lunch from work, since I am down the block from them. The service was speedy, professional, and reasonably priced! I was back to work in PLENTY of time!

Aiden Winans

★★★★★

3 months ago

Amazing service, Lazlo was very helpful with getting me an appointment. The service was great the price was extremely reasonable and it was very quick service. Best tire shop in the Scranton Area.

Gabriel Melendez

★★★★★

2 years ago

Today I found myself having a flat tire So I called Jack Williams tire located on Wyoming Ave Scranton pa. Stephen and he found the correct tire for me. Very helpful and fast excellent service. Highly recommend.