Jiffy Lube

Amber Foster

★☆☆☆☆

2 years ago

I was in an emergency situation and needed a quick oil change. I received damage to my car after the screws and pins were not put back in.The staff after the damage have been more than rude. No customer service training at all at 2 different locations. I do not care if you work as a mechanic or a doctor, customer service should always be a priority. I have spoke with the district manager who will follow up with cover replacement but I sincerely hope that he can work with the way staff approach customer dissatisfaction.

Clarissa Rideaux

★★★★★

3 weeks ago

I went for a car inspection was treated very kindly by staff. everyone showed professionally and service was great.

Jodiejean Herrera

★★☆☆☆

5 months ago

I have noticed a difference in the service at this location. It has slowly downgraded. While it may not entirely be the staffs fault, as the Company as a whole entity is doing less and charging more basically. You have to ask for those other services which had been originally included in the service. I have used this location for almost 30 years. I paid $121. For full service signature oil change. No one bothered to inform me they no longer vacuum the vehicle or clean the windows. When asked they said the vacuum was broken, I had to ask & then watch them fill the wiper fluid because they were about to let me leave without filling it. They also said they checked tire pressure and claimed tires were inflated to 36PSI. However I went straight to Discount tire and not a single one of the tires were properly inflated at 36 like my receipt said. I am very disappointed in this visit and feel robbed of my hard earned money to pay them to do very minimal work. Mr Wolf, a higher management person called me after hours but failed to complete this follow up before the weekend after telling me he would be back with me on Friday.

Jamelle Scranton

★★★★★

a month ago

Service was excellent I can’t remember the young lady who did my inspection but she was swift and very knowledgeable and polite

Larry Brown

★★★★★

a month ago

The service was great I was greeted properly and they met all my expectations as professionals and even though I went for just an inspection they found a small detail wrong with the car and took care of that problem- Great job I will be back in the near future

Taave Kuu

★★★★★

4 months ago

This jiffy lube has always done a fantastic service on my vehicle. They inspect everything and let you know of any other concerns they see as they service you. They're very hardworking and my car is happy because of them!

Barbara Winfield

★★★★★

a month ago

I went in there to get an oil change on my XC 90 Volvo and was informed that the previous company who changed my oil, which was the dealership, had tightened the clamp to the oil filter too tight and they denied being able to change my oil because the risk was too great and breaking the cap to get it off They did an amazing job in analyzing and not doing further damage to my vehicle. Excellent work.

Brent Biscamp

★★★★★

3 months ago

The service was very good and fast. Keshanna was very pleasant and saved the day for me. I left my phone on the counter and she ran outside to return it to me. That speaks volumes on her character...keep her on the staff and give her a raise. Good employee you have working for you. I will be back!!!

Marissa Garcia

★★★★★

3 weeks ago

Alyssa was great. Very patient and informing. Not pushy at all just simply informing me of her recommendations. Definitely will be back

Giovanni Rueda

★★★★★

3 months ago

Great first-time experience with friendly and knowledgeable staff. I stopped in for a state inspection, and while they were completing it, they showed me how dirty my filters were. Since both my cabin and air filters are K&N, they offered to clean them for a small fee. I let them know I could take care of that at home, and they weren’t pushy at all they simply said “no problem” and continued with the inspection. They wrapped everything up quickly, and I was on my way. Based on today’s visit, I would certainly return for other standard services if needed.

Zen Run

★★★★★

Edited a month ago

****updated review ***** After submitting a Jiffy Lube service survey and posting a Google review I was refunded an amount to my credit card. I have changed my 1 star review to a 5 star review for the quick resolution and will continue to do business with Jiffy Lube. I was quoted the price of $32 for spark plugs on a tuneup estimate but after work was completed I was charged $32 for each spark plug and wasn’t told this until after work was completed. So ended up paying $100 more than I was quoted.

Ray Rieves

★★★★★

a month ago

From start to finish was A++++ service. I wish I could remember her name, but she was so polite and full of information. Had to get my inspection and they had me out less than 20 mins. I hardly had time to play my game on my phone. 🤣 Great service.

HawkFan12

★★★★★

3 months ago

Ten plus stars for this Jiffy Lube if I could do it. Always friendly with great service. I snowbird and I don’t put many miles on my vehicle so oil changes once a year in this salty environment is important. I’ve been to this JL several times for maintenance and emissions testing and have always received awesome service. The manager of this shop (Sorry, I forgot her name.) was knowledgeable and worked right along side of her crew. In short, I’d recommend this Jiffy Lube to anyone who wants great service.

Melary jones

★★★★★

2 months ago

I had the most friendliest people and perfect customer service at Jiffy Lube in Texas city Palmer Hughway. They checked my car and told me what all I needed to replace or get fixed and told me how much everything would be and I was so happy with the services. I drove my car off the lot and it drove soooo smooth. I got a new bsttery, cabin and engine filter changed and an oil change and it was all at a reasonable price. I will be returning for my services in the future. Thank you jiffy Lube for remarkable services. Ms. Jones

Marissa Aguero

★★★★★

a month ago

Customer service was excellent! They got me in and out within 20-25 min max. When I went up to pay she even gave me a discount coupon for 25% off. Will definitely be doing my oil changes there from now on. Thank you Jiffy Lube!! :)))

George Mozeika

★★★★★

3 weeks ago

I did have an issue with pricing, I called the manager quickly got it resolved! Lee was wonderful courteous! My advice is with any oil change company get your TOTAL cost upfront before you say yes to the initial price quote) thank you Lee! BTW the service was awesome.

elizabeth beeton

★★★★★

a month ago

I really appreciated the safety protocols at this location. I was especially sensitive to this because I had stopped in earlier in the day at an independent oil change/inspection/mechanic shop in Galveston and almost gotten run over by another patron backing out of the shop while I stood around waiting to be served. No one at that shop had even noticed the near-miss. This Jiffy Lube was the exact opposite. They took control of the car, walked me into a waiting room, and walked me back to my car when it was ready. There was lots of room in the broad driveway for all of us customers to depart without endangering each other. Furthermore, everyone was kind, professional, respectful, and efficient. I was in and out with an oil change and a vehicle inspection in 15 minutes. I highly recommend.