John Lee Mazda Service

Beverly Mayo

★★★★★

4 years ago

My experience with Panama City Mazada was phenomenal.I had a couple of questions being a a first time Mazada owner they answered honestly . Did a really good job on .g my vehicle and even gave me a discount that I was unaware of Thanks you

Tommy Nguyen

★★★★★

3 years ago

Syntreka is very nice and knowledgeable. 10/10 would recommend to anyone wanting to make that next big purchase.

Earnest E Casey

★★★★★

3 years ago

Bought a car 🚗. Preston was very professional and courteous during the entire process. He made the stress of car buying as pleasant as possible. Thank you Prest

Karlyn Selders

★★★★★

3 years ago

Syntreka is very professional and knowledgeable about the cars on the lot! I went with my sister and we’ve referred so many other family members. Thanks Syntreka for being so nice :)

Samantha Mrozowski

★★★★★

2 years ago

I truly appreciate the help and consideration that Jared Woods did for my husband and I. He listened to what we needed and found exactly what we were looking for! If you are looking for a great experience with buying a new car I highly recommend going here!

Lashawna Hill

★★★★★

4 years ago

Even while going through construction of their facility, the service is still outstanding! Receiving a video of my vehicle showing issues (or lack there of) was very cool! Jeff Heath and his crew are my new buddies now!

Tyler Broussard

★★★★★

a year ago

Preston was really helpful and knowledgeable in our car buying experience. He was able to answer any and all questions on the test drive.

Ki Selders

★★★★★

3 years ago

I came into Mazda interested in a Cx9 2023 and Syntreka explained the details and the special features. She had great customer service and when I am ready for purchase I will love to purchase from her and highly recommend her to my family and friends.

Ron Johnson

★★★★★

3 years ago

Katie did great as my salesperson. She's patient, knowledgeable, and sincere about wanting to help make car buying a great experience. I couldn't be happier with my Mazda M3. Thanks Katie and management.

Matt Czajkowski

★☆☆☆☆

a year ago

After the hurricane, they sold and installed 2 "new" tires on my wife's car. Less than 3 years later, they told my wife she needed to replace them because they were dry rotted. When I asked how the tires they sold to us less than 3 years ago could already be dry rotted, they told us the tires were manufactured in 2018. Long story short, they sold us tires that were over 3 years old and then tried to capitalize on their deceit by trying to sell us more "new" tires. I fell for it once, but never again. Take extreme caution. Do not trust them!

Nika Hayes

★★★★★

3 years ago

Haven’t shopped with you guys personally but I did briefly speak to a wonderful young lady name Syntreka. She was extremely helpful with the questions that I had while inquiring about a vehicle for a friend of mine. She explained everything they needed to go through the process of purchasing a vehicle with you guys.

Allison Li

★☆☆☆☆

Edited a year ago

With all the unprofessionalism, rudeness & inability to properly work on my car, I now drive an extra hour to Ft Walton so I don't have to deal with the team at this location. Panama City location had my car for a total of about 4 months & never fixed my car. Ft Walton got it done within a month. I purchased my vehicle here in 2021 with all the extra warranties, extended warranties, etc. so I've taken my car here & for the most part only here the last 3 years. Unless it's something that needs to be taken care of at this specific location, I will be going out of my way from now on to go somewhere else to get my car serviced. The first time I got my car serviced here wasn't too soon after I purchased my Mazda 3 because my car was running funny. I watched the service guys peel off the lot with my car to the point to where I heard the tires screech. When they brought my car back there was a crack in the windshield... we pointed out the crack & how we saw how they were being reckless with my car & their only response was "You have insurance that will pay for a free windshield." not taking any accountability for how they handled my car. There was a period, when Matt worked there, I was taken care of properly and never had an issue. Matt always made sure I knew everything that was being done to my car, costs before doing any work & overall updates for times my car was there for awhile. I'm not sure what happened to him but since he left this place is a nightmare again. Once my car was there for almost 2 weeks not even touched. When I called to ask if it was done they blamed me for not approving something, when I was never communicated I needed to approve anything. Recently had them work on my car after a collision. The initial body shop couldn't fix a malfunction light that wouldn't turn off, so they told me to make it to Mazda. Keep in mind, I was in communication with the body shop, Mazda & insurance about Mazda handling the vehicle from there. Mazda goes out their way to fix the problems through my warranty instead of insurance, costing me an additional $100 on top of the deductible I already paid my insurance. They told me to contact my insurance for it to be covered, which I did. Then they turned around & told my insurance it wasn't accident related... after telling me it was & to take care of it on my end... which means either they lied to me to get my money or my insurance to cover their mistake. After I finally pick up my vehicle (3 days after I was told it would be ready), they didn't bother to fix what I had initially brought it in for & the light is still on. I asked about bringing it in & getting a loaner car. They told me they would let me know when one was available that day & of course they didn't. When I asked about the loaner car they went off telling me I'm not allowed a loaner car anymore (even though they had just told me I could have one & offered me one when I initially took the car in) & to go to a different shop. The way they treat their customers when things don't go 100% smooth is ridiculous. Both Jeff & Kurt (the manager) don't know how to communicate with their customers when they mess up. They continued to blame me for their mistake & then when I tried to fix it on my end they changed their story. I truly DO NOT trust my car in their hands.

Carol Walthall

★★★★★

3 years ago

When purchasing my new car Syntreka made the experience very enjoyable. She was very knowledgeable and shared that knowledge in a way that made it easy to understand. Thank you for a stress free and exciting shopping adventure.

Zach Ward

★★★★★

2 years ago

My recent car buying experience at John Lee Mazda in Panama City, Florida, was nothing short of exceptional, thanks to the outstanding assistance of our sales representative, Syntreka. From the moment we stepped into the dealership, Syntreka's professionalism and knowledge were immediately evident. She patiently answered all of our questions, ensuring that we had a comprehensive understanding of the car we were interested in. She went above and beyond to make sure we found the perfect car to fit our needs and preferences. She worked to make the car buying process stress-free. Moreover, Syntreka's attention to detail and willingness to accommodate our specific requirements made the entire experience even more enjoyable. She was patient, courteous, and never hesitated to address any concerns we had, ensuring that we left the dealership completely satisfied with our purchase. Thanks to Syntreka's expertise and the exceptional service she provided, we drove off the lot in our new Mazda the same day! I highly recommend John Lee Mazda in Panama City, Florida, for anyone in search of a new vehicle. Their knowledgeable and helpful sales representative, Syntreka, made the process smooth, enjoyable, and stress-free.

Emily McIntosh

★★★★★

2 years ago

Syntreka sold a CX50 to my husband and we were thrilled with how knowledgeable and thorough she was! She took time to explain everything to us and also provided enough space for us to explore the car without feeling pressured. She made our experience fantastic and we will be back to see her when it’s time to trade my car!

Samantha Beltran

★★★★★

3 years ago

Definitely recommend buying a car from Gergo. He is very knowledgeable and has amazing patience! Bought my Jeep from him and love it

Benjamin Cruz

★★★★★

3 years ago

Great customer service and they send you videos of your car and their assessment/what they will be doing...cool feature. They treat your car like professionals and I'm happy with the service. The only drawback, of course, is that the prices are a bit on the high side. They are doing renovations at the time of this review so the waiting area is a bit sparse. However it looks like it will be cool when they finish construction.