Ray J

Last summer, I had one of the most frustrating and disappointing experiences with the Maserati service team for my 2020 Levante. The lack of professionalism, honesty, and care was shocking, and I feel compelled to share my story to warn others. The issue began when I brought my Levante in for a driver seat wiring problem. I was assured by the service manager, Kris, that the wiring was faulty and needed replacement. After what felt like endless back-and-forth communication, they claimed the issue was fixed and the wiring had been replaced. However, when I asked for proof – specifically, the broken part they supposedly replaced – they had nothing to show. No explanation, no broken wiring, nothing. This raised a glaring red flag: was the wiring ever replaced, or was this just an attempt to charge me for unnecessary work? What made this worse was the way I was treated throughout the ordeal. Communication was abysmal. Despite repeated follow-ups, I was left waiting for updates that never came. Every time I reached out, I was either ignored or given vague, dismissive answers. It was clear that my concerns were not a priority for them. On top of that, the entire process dragged on far longer than it should have. Promised timelines were missed, and I was forced to chase the service team just to get basic information. This isn’t the level of service one expects when owning a luxury car like a Maserati. Maserati prides itself on being a prestigious brand, but this experience has proven otherwise. It felt like I was being misled and taken advantage of – not the relationship a customer should have with a supposed “luxury” service team. Kris and the Maserati service center owe their customers transparency and respect, yet my experience was the exact opposite. If they truly replaced the wiring as claimed, why couldn’t they provide proof? This incident has left me questioning Maserati’s integrity and their commitment to customer satisfaction. To anyone considering a Maserati, be prepared for service that falls far short of what the brand promises. Maserati must hold its service centers accountable and rebuild trust with its customers. Until they do, I cannot recommend their vehicles – not because of the cars themselves, but because of the way the brand treats its owners.
★☆☆☆☆ a week ago

Suman Jindal

Excellent Service by Johnson Maserati of Cary. Kris was very responsive and promptly scheduled us for repair service for our Levante. He went above and beyond and vacuumed and washed the vehicle before delivery. All in all great Customer service!!
★★★★★ a week ago

Nhel Patrick Cosby

Great service, super friendly and patient.
★★★★★ 2 weeks ago

Henry Calderon

★★★★★ a month ago

Tiffany Pless

★★★★★ 2 months ago

PJ B

I recently had the pleasure of visiting the Maserati service department, and I must say the experience was nothing short of outstanding. From the moment I arrived, the team’s professionalism and attention to detail were evident. They were thorough in explaining the service process, answering all my questions with patience and expertise. The quality of work performed on my vehicle was top-notch, and it’s clear that they take great pride in ensuring every customer leaves satisfied. What truly stood out was the level of care and courtesy extended throughout the entire visit. It wasn’t just about servicing my car; it was about delivering an exceptional customer experience. If you’re looking for a service team that goes above and beyond, I highly recommend the Maserati service department. They exceeded all my expectations, and I look forward to returning for future maintenance needs. Thank you for setting the standard for excellence!
★★★★★ 2 months ago

Diane Brown

Isaiah and Tom were super helpful and made the process of buying a vehicle very easy and seamless. I would definitely buy from them again.
★★★★★ 3 months ago

Steven Maynard

Very happy 😊 made my day !!
★★★★★ 3 months ago

Kim Berggren

Personalized service here. Always feel welcome , not just another customer. Especially like the video connection showing what they are doing with my car. Kris always has time for cares/concerns . Thank you Johnson Maserati!
★★★★★ 3 months ago

Raj Prasad

Kris was excellent, they were able to diagnose the problem correctly and quickly and got my car taken care of. Everyone is very nice and very knowledgeable. Excellent work!
★★★★★ 3 months ago

marcus white

Service and staff are excellent
★★★★★ 4 months ago

Jennifer Westerlund

★★★★★ 4 months ago

Lisa Mayes

The service experience at Johnson Maserati of Cary has been consistently unparalleled on every level over the last 6 years. Service representatives are not only knowledgeable and reliable but are a pleasure to work with at every interaction. I especially loved that I was provided a service video of my car issued by my technician. That was very helpful and informative too. Everyone is thoughtful and considerate of my schedule making my services as convenient as possible. Plus, they take great care to do their best keeping my car performing at its highest level which makes a Maserati driving experience like no other.
★★★★★ 4 months ago

Faisal Amod

Grecale had issues with drive mode. Advises to have have car towed in. Kris and service team took care of the issue expertly. Great sales and more more importantly after sales service is awesome too!
★★★★★ 5 months ago

Aaron Barnes

This is the place to go and get your Italian Stallion serviced! Kris and his team are the epitome of great customer service and accommodating your needs. I had a unique issue which they helped me through and communicated regularly. They performed stellar service and were always concerned about ensuring the job is well done, honest, and customer satisfaction.
★★★★★ a year ago

Pratap Joshi

Excellent service Job was done well and fast
★★★★★ 2 years ago

j d

★★★★★ 2 years ago

Joseph Nutz

Excellent service department that goes above and beyond expectations. They will drive hundreds of miles to pick up your car for maintenance and leave you a replacement car to drive.
★★★★★ 2 years ago

Sylvester Mayo

I picked up a nail in my right rear tire. I drove to Johnson Maserati without an appointment to see if they had a 21 inch tire in stock. Karl, the service manager stop what he was doing and immediately provided assistance. I was on my way in less than an hour Outstanding service I would highly recommend this service center to everyone.
★★★★★ 2 years ago