Kars Auto Shop

TImothy Morris

★★★★★

9 months ago

THESE GUYS ARE "THE REAL DEAL." WHEN MY DAUGHTER'S CAR BROKE DOWN UNEXPECTEDLY.... WE HAD IT TOWED TO THEIR SHOP. THEY WERE HONEST FROM THE BEGINNING AND TRIED TO REMEDY THE PROBLEM WITHOUT "UPSELLING" ANYTHING. UNFORTUNATELY THE REPAIR TURNED OUT TO BE MORE COMPLICATED THAN FIRST EXPECTED. GREAT COMMUNICATION OVERALL AND SENT PHOTOS OF THE ENGINE AND PARTS NEEDING TO BE REPLACED. GREAT WORK AT A FAIR PRICE.... WHICH IS A RARITY IN TODAY'S WORLD.

Tom Shim

★★★★★

2 years ago

Full synthetic oil change at a good price. Without the coupon hunting and upselling. They were really nice and answered my questions directly. I’m planning on coming back to get my breaks done soon. Oh they also do dent fixes.

Mitchell Hunter

★★★★★

2 years ago

I had taken my car to another auto repair shop and their quote was really high. I was recommended Kars Auto so I called and asked for an estimate. The estimate was much better than what the other place was going to charge, and their were no surprises when it came time to pay. The work was done in a quarter of the time the other shop quoted. Great communication and service. I am grateful that someone recommended this shop to me, so I am recommending it to everyone else.

jon son

★★★★★

Edited 5 months ago

Excellent value for your money and do what's necessary at the fairest price. I never had any surprise from the owner. It's also first come first served. You might wait awhile, not unreasonably. He might not call you right away if you leave the car. It may be worthwhile to call several hours later if leaving the car for repair.

In Choi

★★★★★

4 years ago

Nice little auto shop hiding in the back. Owner is very kind and service is very fast with great price. Always come here to get oil change plus occasional maintenance.

MANISH YADAV MEDABOHINA

★★★★★

a year ago

Honest, Skilled, and Reliable! I had such a great experience with Kars Auto! I went to a bunch of other shops that couldn’t figure out how to fix my car, but these guys got it done. They’re super genuine, hardworking, and really know their stuff. Highly recommend!

Siddharth Rai

★★★★★

a month ago

Affordable and great service. Got my Wheel hub replaced for half the price.

Michael Foy

★★★★★

4 years ago

This place is highly recommended. I have been coming here for 3 years now. They are fair and reliable. What I like best is they do not try to upsell you other things like a dealer or national chain. Quite frankly, their pricing is really reasonable and they are straight forward. They do all repairs and do them well. I recently had a window broke out and they fit me in and always make me feel I am their only customer! I have visited them for electrical problems, brakes, suspension, complex head light issues, window tinting, body work, and oil changes. I have never not been 100% satisfied.

Paul McCloskey

★★★★★

7 years ago

Kars service is great and the owner is extremely friendly and knowledgeable. I had new tires installed and the price was better than what I could get even online. They took extra care with my wheels. It's a bit of a drive and it was a long wait to get everything done, but the friendly people and cozy lobby made it worth while. With such great service, it's no wonder they're so busy. Highly recommended!

Donna Woods

★★★★★

a month ago

Great people! Fair and honest!!! My husband and I have been taking our vehicles for about 8 years and will continue to do so!

Hamilton K

★★★★★

3 months ago

Been coming here for more than 10 years and they have serviced all my vehicles. They are honest, never up charge , and have reasonable prices. I drive all the way from Frisco and will continue to bring all my vehicles for service.

Catherine Kim

★★★★★

6 months ago

The shop was easy to find and everyone is so friendly there! I went to get some maintenance on my car done and everything was finished so quickly. I definitely recommend coming here if you have any issues with your car. They’ll do a great job and take great care of you!

Osmandaniel Nuno

★★★★★

3 weeks ago

I need it to do my truck alignment and some mechanic work on it I was impressed Joseph help me with my work and there are very professional mechanics they know what they’re doing !” I will be going there for a future repairs if I need too ,thank you for putting me in the road again “

YK Min

★★★★★

3 weeks ago

Great service and price. I had my car's suspension issues and oil leak repaired. They found the lowest parts and saved a lot of money for me.

Alaa Alshrouf

★☆☆☆☆

Edited 2 months ago

An hour and a half to diagnose a suspension noise. They did tell me it would take that long initially so I was willing to accept it. After diagnosing, apparently I needed 2 new shocks on front side and both lower and upper control arms on the left front side to be replaced. I was quoted $1500 to do this work on my 2021 GMC Sierra. I thought it was too new of a truck to need all that work so I took it to another mechanic. The other mechanic drove the truck with me in it so I could explain what noise I'm talking about. Then he put it up on the lift and showed me there was a loose nut attached to the lower control arm. He tightened it right in front of meand allowed me to test drive it after he tightened it. NOISE WAS GONE! I came back and looked at his smug face as if he knew that was the problem. He then goes NO CHARGE. LETS JUST SAY IM NOT GOING TO KARS AGAIN. Update after they responded to my review. They said they recommended I go to the dealer in their response. THAT IS A LIE. They said nothing to me about the truck being under warranty nor did they recommend I go to the dealer. If you stand by the "complimentary inspection," I definitely won't be coming back and I feel bad for the others who do. Good luck scamming others.

Brian

★☆☆☆☆

3 weeks ago

I am documenting my experience in technical detail so that other customers can better understand how the repair process unfolded. 1. First Visit – CV Axle Replacement: I visited due to persistent suspension-related noise. Considering the vehicle’s mileage, I anticipated that a thorough inspection of the front suspension assembly and interconnected components would be mandatory. The shop diagnosed only the CV axles and indicated that other suspension components were acceptable for continued operation. Based on that professional assessment, I approved the axle replacement. 2. Second Visit – Wheel Bearing Diagnosis: Because the nature and volume of the noise persisted identically even the day after the repair, I had no choice but to return later. Since I fully trusted the shop’s initial diagnosis, I assumed the noise might be tire resonance and visited again specifically to perform a tire rotation. It was only then that the issue was identified as a wheel bearing failure. From a mechanical standpoint, the axle nut preload (commonly 150–200+ ft-lb) must have been released during the CV axle replacement at the first visit. This preload acts as a force compressing the inner races of the hub bearing; once released, the bearing becomes free-spinning, creating the ideal condition to inspect its internal wear. At this stage, standard inspection procedures include: Checking for manual hub rotation roughness or notchiness; tactile detection of early damage such as brinelling, pitting, or spalling; checking axial and radial play; and measuring runout with a dial gauge if necessary. Even without disassembly, a bearing issue can often be diagnosed by simply checking for play while the vehicle is on a lift (e.g., a "shake test" of the wheel). While I'm unsure of the procedures during the first visit's disassembly, the fact that a faulty bearing was missed then—but found later without disassembly—raises serious questions about the shop’s competence and diagnostic thoroughness. 3. Post-Bearing Repair – Emergence of Steering and Chassis Vibration: After the wheel bearing replacement, even the very next day, I began experiencing steering and chassis vibration at highway speeds so severe that it was frightening to drive—vibrations I had never felt before. Upon returning, additional repairs were recommended for strut assemblies and control arms. During the previous CV axle, bearing, or knuckle-related services, the steering knuckle is detached and ball joints are separated, making all major suspension components mechanically exposed. In this state, a qualified technician should easily identify ball joint play and boot damage, cracked or delaminated bushings, signs of strut hydraulic leakage or damping loss, and excessive compliance movement. Technically speaking, it is highly irregular for an experienced technician to miss these signs unless they were purposefully ignored. Given that the labor for these repairs is substantially overlapping, I remain highly skeptical as to why a comprehensive assessment was not provided from the start. Conclusion – Concern About Repair Sequencing and Structural Implications: The repair sequence and communication style described above structurally result in clear benefits for the shop while causing significant financial, temporal, and psychological loss for the consumer. Presenting limited repair items initially fundamentally prevents the customer from making an informed and correct judgment regarding the repair. Because the root cause is not fully addressed, the likelihood of a return visit remains high, and as additional problems are introduced sequentially, customers find themselves in a "sunk cost" trap. Furthermore, performing these repairs separately leads to redundant disassembly and reassembly, forcing the customer to pay far more in labor than if the full scope had been disclosed at once. Because the full scope of repairs was not fully disclosed, this raised many concerns. Do this shop’s business practices in this case objectively align with consumer-oriented standards?

Paris Jung

★★★★★

2 months ago

I came for a transmission issue after going to multiple other repair shops. Everywhere else told me it would cost a couple thousand dollars and made it sound extremely serious and expensive. A family member referred me, and I’m so glad they did. They were honest, knowledgeable, and upfront, and the cost ended up being less than a couple hundred dollars. The issue was fixed properly, and I haven’t had any problems since! It was such a relief to find a shop that’s trustworthy, reliable, and not trying to overcharge. I finally feel like I have a consistent auto shop I can depend on. Highly recommend!!! :)