Kelly Buick GMC Service

Caitlin Stibitz

★☆☆☆☆

2 years ago

ABSOLUTELY HORRIFIC SERVICE. 15/10 DO NOT RECOMMEND! I had an appointment that was scheduled two weeks ago for "punch list" items on a certified-preowned GMC I purchased from this dealer. It was supposed to be an hour appointment, which really was 4 hours but that is the least of the bad experience. The Service Associate - SAM - was incredibly rude and unprofessional. Yelling at me as the customer and acting like I was bothering her by her not having my appointment correct - how dare I expect that she resolves it? My interior was supposed to get patched at 10AM. She claimed she had no idea. I got ahold of my sales guy who tracked down the patch guy, who was at her dealer the entire time. I was also supposed to have service look at the cupholder and be provided with a spare key fob. After 3 hours, she comes to tell us the car is done. We ask for the fob. She starts yelling that she has no idea what we are talking about even though when we first got there she confirmed that the fob and cupholder were part of the appointment, and at that point only didnt know about the patch. Time goes by and someone comes out with a spare fob - missing the valet key and not programmed. 3 simple items should not take 4 hours. 2/3 of items she yelled that she didnt know anything about despite confirmation from sales guy that made the appointment. SAM lacked zero customer service, respect or professionalism. I have always taken my cars to dealer for service, but refuse to ever step foot in this building again. They are completely incompetent and rude.

Savo

★★★★★

a year ago

I highly recommend Kelly Buick service center for anyone looking for reliable staff that will care for your vehicle. Milan Caprari Was very helpful and down to earth.

Maryanne Clark

★★★★★

Edited 2 years ago

Kelly Buick GMC has a terrific service team. I've been a customer for over 25 years. Staff has changed a bit throughout the years but honest, dependable, and reliable service is always demonstrated. Clyde (service manager) and his team, including Andrew, Chris, AJ and others, are just great to work with. Highly recommend.

Rachel Ackerman

★★★★★

a year ago

I just bought a 2021 Ford Mustang GT Convertible and couldn't be happier. Mike and his financial team were fantastic. All of my questions were addressed and the all around experience exceeded my expectations. Thank you again to Mike and the whole team at Kelly.

joe georges

★★★★☆

4 months ago

Efficient, very helpful. good pricing . didnt have a loaner vehicle however gave us an uber ride back home.

Frank Parker

★★★★★

5 months ago

I recommend Kelly’s to everyone who’s looking for a good and reliable car the service was excellent and the staff are caring and understanding I want to thank Kelly’s family for helping me and my family and friends thank Kelly’s stop on bye and ask for Dave he help understand how to bye a good Quality car thanks Dave I appreciate you