Kenner Automotive Repair

Theresa Nelson

★★★★★

2 years ago

Excellent service, fair pricing, great customer service. I highly recommend for any and all automotive needs. Above and beyond!!!

Kathy brown

★★★★★

2 years ago

They are very honest, could have told me i needed a whole new engine but was truthful and said no just a split oil pan and car just locked up both didnt blow the engine

Clark Griswold

★★★★★

a year ago

Kenner Automotive Repair towed my 4 Runner from Metairie and fixed the shift cable in 19 hours. I was expecting the repair to take 4 days. I'll be back. THANK YOU!!!

One Saint

★☆☆☆☆

4 years ago

The check engine light on my 2006 Toyota Sienna Van came on. The OBD code indicated the catalytic converter was bad. On 7/23/21, Kenner Automotive claimed to have replaced the converter (see below) and charged $450 for labor. For this vehicle, $450 for labor is REALLY high. I contacted Brandon (the owner) and he issued a $150 refund for part of the labor. Even with the refund the labor was still high. A week later the check engine light came back on. Now the OBD code indicated an O2 sensor was bad. I didn’t return to Kenner Automotive since it was not the catalytic converter, and due to the high diagnostic fee (see below) and labor charges. I decided to change the sensor myself, however I found the O2 sensor was only hand tight. When the catalytic converter was changed, they didn’t retighten the O2 sensor. After tightening it to the correct torque, the check engine light went out and has remained out. Next, I found a Custom Muffler & Auto Repair sticker under the hood. It appears Kenner Automotive sent my vehicle to another shop to change the catalytic converter without telling me. This would explain why the labor cost were so high. Kenner Automotive simply charged me to take my vehicle to another shop. I have tried to contact Brandon about this, but he won’t respond. WARNING: Kenner Automotive charges a $150 diagnostic fee. This fee is an addition charge even if you decide to have the work done. Also, if you pay with a credit card you will be charged a 3.5% convenience fee. Neither of these were told to me when I made the appointment or dropped my vehicle off.

Max Lord

★★★★★

6 years ago

When people say it's hard to find a good garage, they mean it's hard to find a place like this. I gave them an old machine, with a complicated problem, that several places refused to work on. Over the course of the maintenance, there were several unforeseen complications, that they handled in stride. When I showed up to early to pick up the vehicle they even gave me a ride back to work. I wish I could give more than 5 stars, and will be sure to bring my vehicles here in the future

Tori P

★★★★★

4 years ago

I was referred to Kenner Automotive by a young man at Take 5 in Kenner. My experience was nothing short of amazing. My car door lock needed repairing and the service was quick, efficient, and easy along with great customer service. Thank Y’all!

Der Fistens

★☆☆☆☆

3 years ago

I had taken my Jeep to the shop to replace my front brake calipers, as well as the rear brake drums and shoes. Driving out of the shop, I only made it to the first red light when I knew something was wrong. I should have turned around right then. The brakes didn't have that new brake stiffness to them, but I didn't want to be late for work. When I got to work and set the parking brake my Jeep rolled as if it had no brakes at all. I immediately called them back, and they came and got my Jeep. They said they had adjusted them, but the brakes barely hold on an incline. The foot brakes also continued to be very spongey. I finally had a free minute to get under my Jeep and adjust the parking brake myself. That's when I noticed that both of my rear brakes were leaking badly. That explains why they never felt stiff. If they can't reliably perform a brake repair they can't be trusted to perform any repair. Brakes are a safety critical component. Don't gamble on them with Kenner Automotive.

Look “Floor Man” Out

★★★★★

7 years ago

Great people with knowledge. I called in morning about my 07 yukon and explained my problem. He squeezed me in that afternoon put his computer on it and confirmed it was a coil. Honesty is what you get at this place. Yes I do recommend this company.

Montgomery Campbell

★★★★★

7 years ago

Brandon did an excellent job with his coworkers. Got me in and out very quickly and came in well below the costs of his competitors that I talked to. Would definitely recommend using them, and if I have a need I will use them again.

Jenna Mobley

★★★★★

5 years ago

I had a great experience at Kenner Automotive. They were thorough, knowledgeable, honest, and fair. They went above and beyond to make sure all of my questions were answered. I'm so grateful to have found them to trust with my new car.

Kris

★★★★★

Edited a year ago

Great communication. Great customer service. Friendly people. Honest work, with great results. They were the only place that correctly diagnosed my issue instead of just throwing parts at my car. Save yourself a headache and set an appointment with these place FIRST.

Summer K

★★★★★

6 years ago

Amazing, amazing, amazing! Had them do some simple work on my Fiat. They were professional, very prompt, very honest and gave me an amazing deal. Please don’t hesitate to go a little out of your way and take your vehicle to Kenner Automotive. You will not regret it! I’m never going to any other shop as long as my car lives.

Danielle ADS

★★★★☆

a year ago

I don't know anything about cars except how to drive them. LOL This is the 2nd time I have brought my daughter's car to get serviced here, and I don't have any complaints. If something is still not right with the car, just call them. They have honored their work and will make it right! Mrs. Dawn was the only office personnel, but they have since gotten another person helping her.

Cheri

★★★☆☆

2 years ago

Had valve cover & gasket changed and it was done well & in a timely manner. Was told there’s another code popping up on vehicle and would get a call about estimate. No one called so I called. The person was out. When they came back I was told he didn’t have the info that the other person was out. Called the next day to keep getting the run around. When someone wants to give you their business because they think the mechanics do great work you don’t ignore them the customer service should be on point. It’s not here. Very poorly run customer service.

Tracey True

★★★★★

a year ago

Myself and my Mom take our cars to Kenner Automotive. They do a Great job with reasonable prices. They mentioned several things they noticed I needed to do, and I was so Appreciative. I needed an oil change and there was a problem with my tire monitoring system. I was there to get my AC fixed and replace my shock's, but they took care of all of it, I will never take my car anywhere else!! They are the Best and I Highly recommend them!!! They have the finest customer service and Mechanics around!

Jeff Lovvorn

★★★★★

6 months ago

Car broke down late in the afternoon on our way back home. It was right after four by the time we got it towed there and they managed to look at my car and get it running despite staying late to do so. These guys are amazing, knowledgeable, and very friendly. I’m glad we chose to bring it here. Highly recommend.

gabby norris

★★★★★

a month ago

Brandon and his team here at Kenner automotive saved my life! I had to travel to New Orleans from Baton Rouge for a work trip and had some major car issues suddenly right before heading back home. I called them around 4:30 in the afternoon and they stayed an hour after close to make sure I could get back on the road safely. they were the only shop in the area that could see me same day. I seriously cannot thank them enough. They were fair with pricing and honest about the whole situation. I wish they were my local mechanic!