Kerr Tire & Automotive

jere vincent

★★★★★

a year ago

I recently had the pleasure of working with Kerr Tire & Automotive, and I can't say enough about their exceptional customer service and integrity. A few months ago, I had a repair done, and while I didn't expect anything to go wrong, a small issue arose. What truly stood out, though, was how Alison and the rest of the team at Kerr Tire & Automotive handled the situation. They took full responsibility for the repair, even though the issue could have been due to a technician's error or could have been something outside their control. Regardless of the cause, they made sure to take care of it—no questions asked. It's rare to find a business that truly stands behind its word like they do, and they demonstrated the highest level of professionalism and commitment to customer satisfaction. Alison and the team went above and beyond to ensure that everything was fixed properly and that I left completely satisfied. I highly recommend Kerr Tire & Automotive to anyone in need of automotive services. Their honesty, dedication, and willingness to stand by their work is something that is hard to come by these days, and it made all the difference in my experience!

Ronnie Jones

★☆☆☆☆

8 months ago

Dishonest business. Quoted me $3482.00 for ball joints and shocks on my truck. I called Napa and could order all the parts myself for $460. I guess they wanted $3000 labor for a few hours of work. Their estimate said the parts were over $2000. Do not recommend to anyone.

heidi carey

★★★★★

7 months ago

We couldn’t be happier with the work and service we received. We’ve been looking for someone to work on our VW, and to know David is certified made us feel like we were in great hands.

BHubb_83

★☆☆☆☆

3 years ago

Be careful taking your vehicle here. Bought $2500 in tires for two vehicles only to get my windshield damaged on an inspection and they will not take care of damages. Nor will their insurance. They were warned about window tint, willingly inspected it and placed a sticker and took my money. Find where they cut 3 inches above the sticker with a razor and notified the manager as soon as I got in the vehicle and saw it. Claim they aren’t liable for damages they cause if it’s something that isn’t legal on the vehicle. Even once properly applied medical waiver was added to registration they still refuse to have it corrected. Now, because of the damage they caused the film which is medically required has to be replaced before it will pass another safety inspection. Be sure you video tape your entire vehicle before you let them have custody of it. Their insurance claims they are not liable for any damage not in the area of their work.

Steve Thompson

★★★★★

Edited 10 months ago

Called and made appointment for tire inflation on my car trailer with nitrogen. Knew the tires were low but did not realize how much. Nitrogen keeps tires inflated much longer and requires less attention than air. Upon arrival was given immediate service and very pleased with results. All four tires and spare refilled and good to go. Recommend highly!

Robert Cash

★★★★★

a year ago

The appointment took a little longer than expected due to another customers unique wheel set up that the team ultimately fixed. As for my experience I’m very happy with the all hands on deck approach to make up time on my vehicle. I’m very pleased with the service provided and the team taking the time to allow me to view and ask questions along the way. I will be back as a future customer.

Angelia Guthrie

★★★★★

a year ago

Kerr takes such great care of my family and our vehicles. My daughter had a flat and we had her car towed there. They were super fast and communicative. Had her back on the road in no time, at a super competitive price. They aren’t pushy salespeople and genuinely care about their clients. So grateful for their service and staff!

George Perry

★★★★★

8 months ago

I am very pleased with the courteous and expert care they gave to both me and my ride. They went above and beyond to keep the job within scope and also educated me on any next steps if the results weren't up to my expectations. Overall I'd recomend this shop to my mother. Good job guys!

Sarah Myers

★★★★★

2 months ago

They keep my car running great. They are people you can trust. The service is great.

Toby Bowen

★★★★★

7 months ago

I needed my tires balanced before leaving for a trip to Texas. Everyone in the area was estimating the following day at the earliest. These folks got me in and out in under an hour. Super friendly. Good price. Saved my day. Thank you!!

Cynthia Seinar

★★★★★

2 years ago

I just had my State Inspection done at Kerr Tire on Old Forest Rd. Very pleasant experience. Staff was exceptionally kind, waiting room was large, quiet and clean. An appointment was required. I do recommend Kerr Tire.

sue garrett

★★★★★

6 months ago

I was amazed at how quickly I was able to get my car in for new tires and brake pads. This company provided excellent customer service. I would definitely recommend them to my friends and will continue to use them for anything else I may need in the future. Thank you!!

Curtis Farrington

★★★★★

3 weeks ago

I am 100 percent satisfied with the service you gave me and inspected my car and thank you for the great service.

Taylor Marie

★★★★★

2 months ago

My tire popped and they got me in and out so quick!! They were all so friendly and welcoming. We will definitely be back!

Virginia Dare

★☆☆☆☆

4 months ago

I am posting this to warn other parents and families. A single stay at home father caring for a disabled child took his truck to Kerr Tire for inspection. They handed him an estimate for one thousand seven hundred eighty nine dollars of repairs that were not needed. This included a steering rack, alignment, power steering flush, brake diagnosis, and other items that were not supported by any real mechanical issues. When an independent mechanic inspected the truck, we found: Kerr Tire left the oil cooler adapter bolts four full turns loose during his last oil change. This created a major oil leak and caused the oil pressure to bounce. The leak stopped the moment the bolts were tightened. Kerr Tire did the rear brakes but never adjusted the parking brake cable. They then failed him for the same parking brake. The steering rack is fine. No leaks, no play, no pull. Half the codes disappeared as soon as the battery cables and grounds were cleaned. One needed code remains, an EVAP vent valve which costs thirty dollars, not nine hundred. The tire he failed for will be replaced with a used tire for sixty to one hundred dollars, not the two hundred dollars they quoted. The total cost to repair the truck correctly is about two hundred sixty to two hundred eighty dollars including parts, labor, inspection, and a used tire. Kerr Tire tried to charge one thousand seven hundred eighty nine dollars. Families struggling to raise disabled children do not deserve this. This is not honest work. Consumers need to know.

Kyle

★★☆☆☆

a month ago

I went in earlier this week to get an alignment on my Ram. I requested that they just double check to ensure everything in the front end was torqued down properly, specifically the panhard. The mechanic said it was not an issue. They looked at my truck, came out and informed me that they would have to drop the "tow bar" from my truck to do the alignment, and would have to charge for half an hour of work. Confused, as my truck does not have a tow bar anywhere on the front end, I agreed. I got my truck back, still with no tow bar, I noticed while driving that my steering would get momentarily stuck while turning to the right. The mechanic angled the clamp on the adjustment collar upwards so it caught on the sway bar bracket on the axle. Easy, but unnecessary, roadside fix. I also noticed that there were no new tool marks on the hardware for the panhard or some of the other TRE. Mildly upsetting as they agreed, and charged, for that extra work. Everyone there was incredibly polite.

Eunique Solomon

★★★★★

3 weeks ago

I was very well taken care of. I had taken my vehicle to another shop for the same issue and was given the run around. They were very attentive, gave me options and truly cared about getting my vehicle fixed. Thank you to the Kerr team!!