Lehigh Valley Honda Service

way2many4u

★★★★★

a month ago

Had a major tire shred on the highway and had to drive on it a ways before I could pull over . Tow truck took me to Lehigh Valley Honda. They ordered the parts and helped me find a motel to stay . They fed x the tire and had me on the road the next day . Friendly, competent and accommodating . I recommend .

lara barkil

★★★★★

6 months ago

Everyone was very friendly. Iad really cares for the clients and made sure they are happy. As well as Jess, she helped get a car that fit perfectly. She was so patient and communication was on point!!

JT Krupa

★★★★★

5 months ago

Sam was a fantastic service advisor, he kept my work order open for over a week when I had to travel for work, allowing me to bring the car back after I got home and the parts were ordered. The service was quick given what was done and the price was very reasonable as well. There was a point when I could have done this all myself but those days are long gone, so having this department to do it at a decent price is fantastic.

Rick Bishop

★★★★★

a month ago

Dropped the car off for a recall notice. They did a vehicle overview and recommended several things that could be better. All went very well! No cost! Sent us a link to see what they found in a short video.

Khatuna Abaiadze

★★★★★

4 months ago

I recently had my vehicle serviced at the Honda dealership in the Lehigh Valley, and the entire experience was excellent. The staff was friendly, professional, and very helpful from start to finish. They explained everything clearly and kept me updated while my vehicle was in the shop. What really stood out was their customer service — they even provided me with a ride back and forth to the dealership, which made the whole process so much easier and more convenient. The service team did great work, and I felt confident that my vehicle was in good hands. Special thanks to: • Julio Maldonado-Sou, Service Advisor — for his excellent communication, professionalism, and making sure everything went smoothly. • Wyatt Jones, Sales Consultant — for his friendly assistance and support throughout my visit. The dealership is clean, organized, and truly focused on customer satisfaction. I highly recommend the Lehigh Valley Honda service center

Rizwan Raheem

★★★★★

a month ago

Sam is the best in dealing my business at Lehigh Honda. I always book an appointment with him, sit and relax while he takes care of everything. His recommendations in addition to the services, are very helpful.

Bob Dieter

★★★★★

a month ago

Sam was wonderful in everyway. He dealt with my insurance company and got my repairs done in a timely and very professional manner. I couldn't be more pleased.

Tyler

★★★★★

3 weeks ago

Great service- Griffin was helpful in diagnosing/fixing/explaining a water leak issue with my car and answering all my questions through the process. Come to think of it, everyone who I talked to was courteous and professional.

chen zwen

★☆☆☆☆

Edited 2 months ago

I am disappointed with my experience at Lehigh Valley Honda. My vehicle was serviced here on October 27, 2025. Shortly afterward, I noticed issues that were not present before the service. On October 30, 2025—only three days later—I returned to the dealership in person to report the problem and document the condition. Despite multiple follow-up visits and good-faith efforts to resolve the matter, the dealership declined responsibility and did not provide a satisfactory resolution. When I requested a review of what occurred during service, the dealership stated that no complete video footage was available for review. The issues remain unresolved. Based on my experience, I would not recommend this dealership for service if accountability and customer care are important to you. Based on my experience, I would not recommend this dealership for service if accountability and customer care are important to you. —— Update / Public Clarification —— Thank you for your response. However, I would like to clarify several important points for the public record: • I reported the issue multiple times within the first 15 days and returned to the dealership at least three times during that period. • Your service department stated that not all service or inspection videos are available, and therefore complete footage of my vehicle prior to service could not be provided. • These issues and damage were not present before my visit on October 27, 2025. Given the lack of complete video records and my repeated, timely attempts to resolve this matter, it is disappointing that responsibility continues to be avoided. I am continuing to pursue this issue through formal consumer protection channels.

MIKE VASSALLO

★★★★★

Edited 3 weeks ago

Sam, my service advisor kept me informed from start to finish. He was personable, knowledgeable and professional. Pricing was fair, wait time was acceptable and car status via a technician video explained what was being done and why. My opinion of the service department has changed dramatically from my first appointment to my last — all for the better!

J Bean (Jillybean)

★★☆☆☆

2 weeks ago

Charged me about $600 to replace a cracked fender liner. I came back in saying I don't know if that was not the problem the noise was coming from, but I'm still getting the same noise when I go highway speeds as before you replaced this. They tried to tell me that it was now my back door weather stripping... And were going to charge me about $850 to replace that. You can buy the OEM part for 47.50 online but they told me it was $199... Beside the point. Then I took it to a independent mechanic and you know what it was? There was a bunch of debris behind the fender liner that they apparently had not cleaned out when they replaced the broken one.. and that's what I was hearing. So I paid them another $200 for a "diagnostic" on try number two for them to try to charge me $850 for something that wasn't the problem, not fix a thing, not identify the problem they created by doing literal dirty work in the first place. ***Editing to add I guarantee you Bronson knows exactly who I am. And Julio definitely knows. I'll add I'm the same person who last year had a tire replaced with something that was not a match and I was repeatedly told it would be fine and not set of TPMS, but it continued to set off my TPMS and they eventually had to comp the tire to the actual match. I can also add that I took it to a different Honda dealership a few months ago after Lehigh valley Honda replaced my battery... And right away they asked me if I had paid full price for the battery? And I said yes. And they said you started with a Honda battery so it was 100% supposed to be prorated! I then called Lehigh valley Honda to ask them what happened and they were like oh well if we would have given you the warranty on this battery then your next one won't be free! I said well, were you going to tell me next time that it's supposed to be prorated if you have a Honda battery? Well, they said we didn't know. I said you were the ones that put the last one in and this one, and another Honda dealer new right away to ask me if the one you replaced was also a genuine Honda done at a dealership. Do you also want to talk about a few years ago when I had my oil change done at this dealership and they left the cap off sitting under the hood? And they had to give me a loaner car and do a full-service engine cleaning? Honestly, it's sad. It's not a new problem, it's just an escalating problem as my car ages and needs more services.

Nicole Hallowell

★★★☆☆

4 months ago

We brought our car in for an electric/battery issue. Car battery tested - it’s fine. They couldn’t find issue we explained to them. Spent $1,100 on battery cleaning, engine fluids, and tire rotation. Brought car home. Two days later we have same issue: car alarm goes off, “keyless start system problem” again on dash, trouble turning car on, we get it on, then we can’t turn the car off. We just put new batteries in the key fobs 3 weeks ago, so not sure what else to do. I feel like the work we had done was necessary, but I’m very disappointed that the major issue we needed fixed was not corrected.

Brandon Yazji

★★★★★

Edited 3 weeks ago

Sam Azar was super helpful! I went in for maintenance and inspection and they had noticed a nail puncturing the side of my one tire. Sam assisted me with getting a new tire replacement at a reasonable price that included labor. Even though the tire wasn’t available he had ordered one and they were able to get it replaced the next day. He went out of his way to provide exceptional service by getting me into a loaner car until it was repaired. Once I arrived the process was quick and my car was even washed and cleaned on inside and out. Highly recommend purchasing a Honda especially from Lehigh Valley Honda as the staff are truly amazing. Thanks!

Tony G

★★★★★

3 weeks ago

Jarrett Parker is best in class when it cones to service professionals. My wife and I ask for him by name when it comes to our Pilot service. He delivers a customer experience with the utmost professionalism, knowledge and confidence which helps us build trust and keep coming back to this location. With his calm demeanor, he never leaves information out, and makes sure we have everything we need before we leave the door and checks in to make sure we know we are paying for. That's good business.

Stephanie Strobel

★★★★★

a month ago

Really efficient set up. Nice clean facility. Great vibe in the very pleasant waiting area. I really appreciated the free shuttle service within 15 miles. I went in for a free recalled brace repair. They had the parts in house before I arrived. Mike is great at explaining things.

Rama Sattouf

★★★★★

a month ago

I had an excellent experience at the Honda service center thanks to my service advisor Sam. He’s always professional, friendly, and extremely knowledgeable. He took the time to clearly explain what my car needed, gave me honest recommendations, and kept me updated throughout the entire process. It’s rare to find someone who genuinely cares about both the customer and the quality of the work, and Sam truly does. I highly recommend asking for him if you want top-notch service at Honda!

Raymond Fialo

★★★★★

4 months ago

🇺🇸 Customer Services alive & well at this Dealership. Excellence in service and professionalism. Service Advisor Sam Azar was on his game as always along with Technician Kevin Haldman with his fantastic Inspection & Recommendations on our CR-V, with video & all!! As a family & being in the Automotive/Heavy Truck Industry, we have been buying and servicing our vehicles at Lehigh Valley Honda for over 19 years without a complaint and having complete reliability on our vehicles. 2 thumbs up 👍🏻 👍🏻‼️ Andy, buy them ALL LUNCH 🥩 🍻 well deserved. 🥇 Banging place to service and buy your next ride‼️ 🚙 💨 💨💨