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About Business
Residents of El Monte, CA, El Monte have long trusted Lexus Service and Parts Center for their expert Car Repair needs. Whether you need assistance with Car repair and maintenance service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.6/5 rating with 205 reviews. Throughout El Monte, and particularly in El Monte, CA, Lexus Service and Parts Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Lexus Service and Parts Center for any Car Repair inquiries or to schedule a visit to their El Monte, CA facility.
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Google Reviews
Nonono
★☆☆☆☆ I am writing to formally express my extreme dissatisfaction with the service experience I had at your Lexus Service and Parts Center on January 10, 2026, at approximately 10:30 AM. Upon my arrival, I waited nearly 30 minutes before anyone even approached me or acknowledged my presence. There was no explanation, no greeting, and no attempt to provide assistance during that time. When a staff member finally spoke with me and learned that my vehicle had 4,900 miles and was there for its first scheduled maintenance, I was immediately told that I did not have an appointment and was instructed to leave and make an online appointment, or alternatively, to go to another dealership for service. This response was both unprofessional and unacceptable. I would like to clearly ask: •\tDoes your service center not accept walk-in customers at all? •\tIs the 2-year / 25,000-mile complimentary maintenance no longer honored without a prior online appointment? •\tIs it standard practice to turn away customers after making them wait for 30 minutes, instead of offering any solution or assistance? At no point did the staff member attempt to check availability, offer a wait-time estimate, or provide any customer-oriented alternative. The interaction made me feel dismissed and unwelcome as a Lexus customer. Lexus promotes a premium ownership and service experience. Unfortunately, what I experienced that morning was the complete opposite and fell far below the standards I expect from the Lexus brand. I hope this matter is taken seriously and reviewed internally. I would appreciate a clear explanation regarding your walk-in policy and how complimentary maintenance services are supposed to be handled.
Ww Aa
★★★★★ Kelly is extremely helpful and the experience was very good!I went to the car dealership twice. The staff I dealt with were the same two times before. Because I needed to contact a third-party insurance company, he didn't want to help me. Kelly, however, managed to sort things out for me within a few hours. He was very meticulous.I will come back and recommend him to my friends!
Denise Saunders
★★★★★ This is the BEST AUTO SERVICE. I have ever received. ERIC Rasmussen provided 1 class customers service. He listen to me and provided a solution. JOEL MATA provided Exceptional customer service. Joel knowledge of the Lexus brand products. He took time to share his knowledge. I feel Thankful and Blessed to have ordered my car and made my maintenance at Longo Lexus.
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