About Business
Residents of El Monte, CA, El Monte have long trusted Lexus Service and Parts Center for their expert Car Repair needs. Whether you need assistance with Car repair and maintenance service or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.6/5 rating with 205 reviews. Throughout El Monte, and particularly in El Monte, CA, Lexus Service and Parts Center is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Lexus Service and Parts Center for any Car Repair inquiries or to schedule a visit to their El Monte, CA facility.
Google Reviews
Rick Mendes
★★★★★
6 years ago
They amazed me. Their usual quickness to get me to a service advisor. When I told them I needed a ride home, I expected a shuttle. Instead, they ordered me an Uber from their account. Lexus is keeping up with the times.
Jorge Arevalo
★★★★★
Edited 7 years ago
Excellent service, our sales rep Dani, is the best!
Kat Kat
★★★★★
6 years ago
Service place is ceiling to floor see-through glass windows: very clean, modern & organized. Waiting area has 2 assorted hot drink machines, cookies & mixed nuts treats while waiting to be called on.
J. A.
★★★★★
6 years ago
Very helpful parts staff. I arrived five minutes before closing time and they went the extra mile to answer my questions and place the right order for the parts that I needed. Thank you for having courteous employees parts department.
Tom Perkins
★★★★★
5 years ago
I have had nothing but great service here with my service advisor Daniel Perez. He is alway on his game and gives me regular updates on what is going on and expected timelines. Great communicator and competent on every level. He make sure it is fixed right the first time, on time, as promised! I plan on buying my next Lexus's from this deal A+
Anthony S
★★★★★
2 years ago
Had to replace a battery in my wife's vehicle. So off to Longo Lexus we went. Only Lexus oem parts go in our vehicles and now I'm following that same rule when it comes to batteries. As a matter of fact, the cost of the battery was actually cheaper than the usual auto parts stores who no longer pro rate batteries. As is typical Longo, service was outstanding and the parts dept guys were helpful and professional. And after the Lexus side remodel, its an outstanding place to be and shop. All five star encounters and I wouldn't expect anything less.
Josephine Devaraj
★★★★★
5 years ago
It was my first time for service at Longo Lexus ! They got me out on time to go to work with a loaner. Robin Ho , my service advisor ,did an excellent job! He called me and kept me updated on changes. Tip: plan for 30-40 min to get loaner car. It can be busy.
Yvonne EP
★★★★★
6 years ago
Wonderful service. We are very happy with the repairs to our automobile. We had restoration body work, interior ceiling panel repair, and auto detail performed. When we returned for luck up, our car looked brand new. I couldn't be happier!
Steve C
★★★★★
Edited 4 years ago
Great friendly service. I ordered a part using their online website. I received an email confirming my order and price. When the part arrived I received another email notifying me that it was ready for pick-up. Fast and easy service!
Rick (frerecend)
★★★★★
a year ago
Jeremy at the car drop off/check in was very helpful and understanding. Jason my advisor was knowledgeable and easy to work with.
JunLA
★★★★★
a year ago
The most enjoyable service experience ever! We had a flat tire the night before and went to a neighborhood pep boys but they couldnt replace RF (Run Flat) tires on our Lexus Ux250h. We were being hopeless but we gave a shot to call in Longo Lexus, and they gladly told us to do an emergency walk-in. We arrived and we could easily request for a tire replacement without any appointment. Friendly staff, clean office space to hang, and everything was just an enjoyable experience. Would definitely visit again soon for any service or repair
HC Ch
★★
☆☆☆
Edited 2 years ago
This review is for the Services Dept. I took my car in for maintenance. I was only to have the oil change but the service advisor told me that if I didn't' get the more expensive recommended service package, the manufacturer warranty would be voided. Actually the warranty will not be voided. I also spoke to Lexus Headquarters about this and I was correct. Other than that, the service experience was fine.
Ofelia H (NIKI)
★★★★★
a year ago
Taking my car here for service is so easy and convenient for me. I trust them with my car because they have never given me a reason not to and each rep has been awesome with communication. They always lend me a car or Uber me to work while they service my vehicle. I'm fortunate to be able to take my car here.
Nelson Blanco
★★★★★
7 years ago
Had a great experience, had to haggle a bit but got the truck I wanted. Would definitely recommend people to this dealer.
Khiem Doan
★★★★★
5 years ago
I had never experienced bad service here. Great customer services.
Jason N
★★★★★
5 years ago
If you like working on your own Lexus then you need to shop parts through Longo. Their prices are unbeatable (but perhaps matchable depending on the mood if your local dealer). If they don't have the part in stock it will be there within the day. Only advice is to call before ordering the part unless you have the exact part number. The website descriptions can be confusing so call with your VIN. You'll still have to order through the website because online prices are significantly less than phone orders.
Eli
★★★★★
9 months ago
I've been going to Robin Ho since I bought my car back in 2020, and honestly, he's one of the best service/mechanics I've ever worked with. Not only is he excellent at what he does—fast, efficient, and clearly knowledgeable—but what really sets him apart is his honesty. In a world where some mechanics can upsell or exaggerate issues, Robin has always been straightforward and sincere. He tells you exactly what's going on with your car, what needs to be done (and what can wait), and gives solid advice. I’ve trusted him with my Lexus for the past four years and never had a single issue. Now that I’m selling my car, I’m going to miss having him as my go-to. But if I ever own another Lexus or need anything done, I’d go back to him in a heartbeat. Highly recommend.
Denise Saunders
★★★★★
Edited a year ago
This is the BEST AUTO SERVICE. I have ever received. ERIC Rasmussen provided 1 class customers service. He listen to me and provided a solution. JOEL MATA provided Exceptional customer service. Joel knowledge of the Lexus brand products. He took time to share his knowledge. I feel Thankful and Blessed to have ordered my car and made my maintenance at Longo Lexus.
Ww Aa
★★★★★
10 months ago
Kelly is extremely helpful and the experience was very good!I went to the car dealership twice. The staff I dealt with were the same two times before. Because I needed to contact a third-party insurance company, he didn't want to help me. Kelly, however, managed to sort things out for me within a few hours. He was very meticulous.I will come back and recommend him to my friends!
Nonono
★
☆☆☆☆
2 months ago
I am writing to formally express my extreme dissatisfaction with the service experience I had at your Lexus Service and Parts Center on January 10, 2026, at approximately 10:30 AM. Upon my arrival, I waited nearly 30 minutes before anyone even approached me or acknowledged my presence. There was no explanation, no greeting, and no attempt to provide assistance during that time. When a staff member finally spoke with me and learned that my vehicle had 4,900 miles and was there for its first scheduled maintenance, I was immediately told that I did not have an appointment and was instructed to leave and make an online appointment, or alternatively, to go to another dealership for service. This response was both unprofessional and unacceptable. I would like to clearly ask: • Does your service center not accept walk-in customers at all? • Is the 2-year / 25,000-mile complimentary maintenance no longer honored without a prior online appointment? • Is it standard practice to turn away customers after making them wait for 30 minutes, instead of offering any solution or assistance? At no point did the staff member attempt to check availability, offer a wait-time estimate, or provide any customer-oriented alternative. The interaction made me feel dismissed and unwelcome as a Lexus customer. Lexus promotes a premium ownership and service experience. Unfortunately, what I experienced that morning was the complete opposite and fell far below the standards I expect from the Lexus brand. I hope this matter is taken seriously and reviewed internally. I would appreciate a clear explanation regarding your walk-in policy and how complimentary maintenance services are supposed to be handled.
