Liberty Honda

Love Song

★☆☆☆☆

a month ago

I was experiencing issues with my car and brought it in for a full diagnostic. Unfortunately, my service advisor, Nelly Jusriniano, was very unprofessional in her level of service. My car was kept overnight, and when I returned the next morning to pick it up, she did not thoroughly explain the diagnostic results. She spoke very quickly and only stated the total cost without properly reviewing the condition of my vehicle. Most concerning, she did not inform me that my car had no oil in it. I only discovered this after reviewing the paperwork myself. She simply handed me my keys and said my car was out front, without ensuring I understood the condition of my vehicle or what immediate actions were necessary. When I asked if an oil change could be done, since this critical issue had not been clearly explained to me, she told me she could not assist with that. As a result, I had to call my boyfriend to come and change the oil for me. There was no sense of care, urgency, or professionalism in how my situation was handled. I understand that part of her job is to discuss repairs and costs, but I expected clear communication, proper guidance, and basic customer care. Instead, I felt rushed, uninformed, and unsupported. I was even left unsure of where my car was located. This experience was unacceptable, especially when dealing with something as serious as the safety and condition of my vehicle.

Claritza Perez

★★☆☆☆

3 weeks ago

I’m giving this review a 2.5 , cause Udi was very sweet & he tried his hardest, but the finance manager Marissa 👎🏽 . When they had me fill out the Credit application I was sitting there for two hours waiting for a response, When they finally came with an answer, the finance manager had said my application didn’t go through. If I had a cosigner I had then said my mom can cosign she was being very rude and had told me that She was trying to see if she can get me approved for a Honda Civic. I had then told her I already have a Honda Civic and the salesman knows. I am looking for an SUV to accommodate my mother-in-law who had a stroke two years ago and I need a bigger car for her wheelchair and to get her in a car she then said to me with an attitude well Honda Civic‘s are more big now so that’s all we can do for you with your credit. You will never get an SUV. I then looked at her and said to her you cannot tell me that I can never get something that I want. She then got up and told me if I wanted to have my mom cosign they can send her an email I have told the salesman. I’m gonna have my mom cosign, but there was no need for her to speak to me like that. I am a customer the next day I had waited for a call and I went and called and she then told me that my mom was approved, but the payments for the vehicle was still high. I told her I cannot afford that. I had then told her what I can afford. She had then mentioned all these cars that I had already seen and did not like she then proceeded to say that I was picky. I had then told her you’re not the one paying for the car I am I have to be comfortable in a car. I’m the one paying for it. I’m the one riding it so I should be able to pick the car that I want not the car that you want and if that’s me being picky, so be it cars are not cheap cars are very expensive. I’m not gonna just settle for a car that I’m not gonna be happy with. I will never go back to liberty Honda ever again and I will not recommend anybody over there. they were no help especially Marissa from finance.

Rafiul Munir

★★★★☆

3 weeks ago

Liked: Multipoint inspection with a nice detailed video description Disliked: Showing urgency of fluid change when it’s routine and the fluid is okay. Debris inside the blower fan when checking the cabin filter. Complementary wash was unavailable because of winter weather

lucy drabek

★★★★☆

Edited a month ago

My experience with Liberty Honda, working with Christian and Kyle was clear, honest and easy. Christian put no pressure, went above to get the deal through with the interruption of the day for us. Kyle kept in contact with us even when they were off on Sunday to seal the deal. Only reason I did not give 5 star was the issue we had having to rush up for the Honda deal which ended that day., and my husband got in a small fender bender. I had miss put my husband's Soc. # in and was flagged because of it. When we finally cleared it up, we still could not put the new car in both our names. Finance needed to see his soc. Sec. Card. Over all very pleasant experience and no pressure. Thank you,

Kerisha Phillip

★★★★★

11 months ago

I had an awesome experience getting a car from Liberty Honda! The customer service and the vibe was great! I worked with Brian and he was awesome! Very friendly/personable, professional, and easy to talk to. There was no pressure at all—he really took the time to understand what I was looking for and made the whole process stress-free. Brian was also very knowledgeable about the car I wanted, openly answered all my questions and worked with me to come up with a solution that works best for me. He even followed up to check-in and see how I was feeling about everything before getting the car. It was overall a great experience and I definitely recommend checking out Liberty Honda and working with Brian if you’re ever in need of a vehicle!

Harshad Kuntey

★★★★★

7 months ago

Very happy with my customer experience. My salesman, Rob was knowledgeable about the car I was interested in (which is not always the case) , was patient with us and has the right balance of being prompt and not bugging you all the time. This is the 2nd car I got from him for the reasons mentioned above.

Anthony Martinez

★★★★★

4 months ago

My mother has been with Honda for many years and always had excellent service when it came to leasing new cars. I came in yesterday, 11/22/2025, to lease a new Honda HR-V. Udi, who helped me out through everything, is literally one of a kind. You will never find a better car salesman than him. Very friendly, courteous, a great man to converse with, and because my mom was already with Honda, he helped put me under the loyalty program which I thought was pretty neat. I couldn't ask for a better person to help me get my first car. Definitely will be back once my lease is over

Nashika McKoy

★★★★★

Edited a month ago

I recently purchased a Honda and I was looking for a dealership to service my vehicle and I took to Liberty Honda. Let me just say from the lady that scheduled my appointment to the service adviser Chandler the customer service was great. I think its safe to say I will be bringing my Honda back for all my future service needs, thanks guys

Krystin Woodard

★★★★★

Edited 2 months ago

I had an amazing experience at Liberty Honda! I called in, worried about my lease mileage, but Marissa and Rob (Robert W) made the process smooth and stress-free. Rob immediately nailed my style the 2025 Hybrid he showed me was perfect! From the moment I walked in, I was met with a warm smile, a great attitude, and expert knowledge that made my decision easy. I love my new car! Thank you, Rob, and thank you, Liberty Honda!

Cami

★★★★★

2 months ago

One of the best services I ever had in Connecticut especially at a dealer. I went with a trade in and got more than what totoya had to offer me. Everyone was soo great and kind to me I do recommend.

Gerry Gingras

★★★★★

3 months ago

Excellent service. Explanations of the work required were exceptionally well done with video walk-through of car inspection. Pricing was very reasonable. Very professional team from start to finish.

Michelle W

★★★★★

3 months ago

Tiffany acknowledged me the moment I rolled my window down, very friendly and intensive in person and by text. Sean C. was my Tech and was very thorough in my vehicle inspection video. Both made my visit worth every penny!

Reesa Nestor

★★★★★

4 months ago

I had a great experience at Liberty Honda. Udi was great to work with and the process was very smooth. I had a great convo with the finance specialist, as well. I was able to trade in my car and leave with my new car the same day. I plan to take my car there for servicing in the future.

Blake Wischer

★★★★★

a month ago

Chloe has been super helpful and honest. She explained my options and kept to her word. She went above and beyond to help address the issue I was having and find options that worked for me.

Sumeet Kumar

★☆☆☆☆

a month ago

Slow service and lack of transparency ​I had a booked appointment for an oil change. I was told it would take 90 minutes, but the technician didn't even start working on the car until that time had already passed. Total duration was over 2 hours with no acknowledgment of the delay. ​Additionally, Liberty’s 'standard' oil change is $90—much higher than other local dealers. I realized later this price includes a $22.50 'BG MOA' additive that I was never asked about. Disappointed that they use a high base price to hide unrequested add-ons while disregarding my time. Honda Danbury charges $70 for a basic full synthetic oil and filter change. Guess I will be taking my business back to them.

Carlton G

★★★★★

6 months ago

I recently brought my car in for service at Liberty Honda and was helped by Chandler. From start to finish, he made the whole process smooth and stress-free. Chandler was professional, friendly, and took the time to explain everything clearly. He made sure all my questions were answered and kept me updated throughout the service.

Stuart Dodsworth

★☆☆☆☆

3 months ago

Was given false information by the salesman (partly not his fault I suspect). I was never told that we couldn’t partially pay with a credit card and then was called a liar by a man (sales manager/finance manager??? He didn’t say what he was) when called out on the false information. They lost two car sales today. Will never deal with them again