Craig Posey

★★★★★ 15 hours ago

Epic human Definitely a human

Always the best & finds the quickest easiest way to get me back on the road
★★★★★ 16 hours ago

travis rebbert

The best around. Great communication...fast service. Very personable
★★★★★ 3 weeks ago

Eric Whitman

Charged my wife $88 to replace a brake light bulb. It’s an $8 part that takes 5 minutes. I could have easily done it myself. They charged $44 for the bulb plus $40 labor. Ridiculous! We will never be back. They also took 4 hours to do an oil change and that’s with an appointment.
★☆☆☆☆ a month ago

John Swift

Good service technicians. Wonderful customer service. Helpful, courteous and patient!
★★★★★ a month ago

Haider Durrani

Charged $800 for an oil change.
★☆☆☆☆ a month ago

Devon McKnight

Called ahead to schedule a smog appointment, gave information about the vehicle, year, make, model etc. Then come time for my appointment I arrive and am told they do not smog vehicles older than 2000. The young lady at the register was not apologetic at all despite my mild frustration, and was rather rude. This is why you avoid chain places, and go to a local mechanic.
★☆☆☆☆ a month ago

Say M

Happy to give a five star rating if I get a refund on the supposed “tire insurance” that I purchased. I was in in February and purchased four new tires. I also added extra road hazard insurance on them. A few months later, I rolled over a screw and got a flat. so of course, I was happy that I had purchased the extra insurance. I checked my receipt and I could see I was built to the insurance, but I didn’t have any other information. So I called Lloyd’s. They seemed confused and said “I don’t know. All I have is a phone number. You’ll have to call the phone number. “ So I called the insurance company and they said that I needed a plan number. They said “we sell hundreds of plans. We need to know what your plan was”. Which makes sense. So I called Roy back again. Crickets. they had no idea what my plan number was or how to find it. I asked what I should do. Crickets. If you guys want to respond and perhaps offer a rebate on the insurance that you sold me, I still have my receipt. And I will have a record of the phone call as well. Thank you.
★☆☆☆☆ 2 months ago

Haydukelivesforever!

Came in for an oil change; after they performed the work they informed me that my valve cover gasket was blown. Not sure why they didn’t ask to do the valve cover before the oil change considering I had been waiting for there for 3 hours and not fixing the valve cover gasket would defeat the purpose of the oil change. I made this point to the lady at the desk though I do think she had any idea what I was talking about. The whole experience left me thinking that these people or either evil or just plain stupid. Please hire more qualified professionals or people whom take pride in their work and know how to do job the RIGHT way, the first time around. Will not be coming back and you shouldn’t either. Save your money
★☆☆☆☆ 2 months ago

jeremy Goodrich

Great, fast, and affordable service!
★★★★★ 2 months ago

John M Broersma

Wonderful local repair garage, great service, honest and professional work. Great prices on a variety of tires as well. Check them out!
★★★★★ 2 months ago

jeffrey Acton

Prompt, courteous, and professional.
★★★★★ 2 months ago

Ralph ibarra

The staff here is great they get work done great very professional
★★★★★ 3 months ago

Tibi Szilagyi

Excellent service, fast and very friendly!
★★★★★ 3 months ago

James Turk

★★★★★ 4 months ago

Margaret Anderson

Was in scotts valley on vacation, and was worried my tires were bald and needed replacing. Got a quote from this shop, but then realized the work would take a couple hours and needed to go to dinner. I asked for his honest opinion on how badly I needed replacement. He easily could have lied to me and said "right away" to make the money, but let me know i could go another month or 2. Appreciate that this is an honest shop and not just trying to lie and scam to get money.
★★★★★ 4 months ago

Mike Grinder

Good selection of tires. Manager was very helpful and took his time helping find the right set of tires for my truck. Performed the tire replacement and alignment. Ready to pick up on time. Great experience!
★★★★★ 5 months ago

Tom Mason

The service is back to pre buyout levels. Thanks Canek.
★★★★★ 5 months ago

T V

Writing this review with the caveat that my rating may change based on how Jennifer and the team at Lloyds handle the situation from here. I brought my truck to Lloyds with the ask to have them use the Road Force balancing process on a set of aftermarket wheels and tires that didn’t balance well with the standard process at a different shop. After talking with Jennifer and the techs, they agreed to do the Road Force balancing process which takes a little longer, but I agreed to pay for the extra time. All seemed fine until I went to pick my truck up when it was done. Jennifer told me it went good and proceeded to bill me for the work. After I paid, she gave me the key, I went to leave, but decided to take a look at each wheel…. Upon inspecting their work, I noticed one wheel smelled like fresh spray paint (these were brand new purchased last weekend). I felt the wheel and without a doubt it has a fresh coat of flat black spray paint over two large gashes in the powder coat finish. I rubbed the paint and it was sticky and rubbed of as if it were brand new paint. After looking more it was very obvious the technician damaged the wheel and tried to cover it up in the most ghetto way possible (he spray painted my $400 wheel), even got overspray on the tire. The manager either didn’t know about this or also tried to hide it from me. I pointed this out to Jennifer and two other technicians (Rob and Kinec) who agreed it was freshly spray painted. They apologized and agreed purchase me a new wheel to replace. It gets worse…. I go across the street to meet my family for dinner, after explaining the situation to them they take a closer look at all my wheels and find another wheel was damaged (less noticeable but also a large chip out of the powder coat), so now they need to replace 2 wheels. Even further, I get home and notice one wheel still has the wheel weights from the old shop that originally balanced it, it wasn’t aired up to 50 psi like the other three tires (I had them all set to 45), and it was the only one who’s lug nuts were torqued to spec (I previously torqued them). Which means, they didn’t even take this wheel off the truck and balance even though they charged me for it. And lastly, looking at another wheel, one of the weights they put on was falling off because they tech didn’t clean the ripped foam from the old weights off, meaning there could have been other weights that fell off and that tire is no longer balanced. So, I’m absolutely blown away by all of this and this has by far been the worst experience I’ve had in my life with any automotive shop. They charged me $280, owe me a refund for one tire for the work they didn’t do, another refund for the wheel from weights falling off, and caused $900 worth of damage (two Method 705 wheels) I’m happy to raise my review rating if they are able to remedy these issues, but until then I’m going through every effort to expose how dishonest, unprofessional, and untrained this shop and the technician there is. 8/5 update: Jennifer spoke with the regional manager and they said they can only repair the wheels. This is not an option however as it voids the original manufacturers warranty (Method Wheels) on the wheel finish. I communicated that with her and am awaiting a call back from the regional manager.
★☆☆☆☆ 5 months ago