About Business
Residents of Scotts Valley, CA, Santa Cruz have long trusted Lloyd's Mid-Town Tires for their expert Car Repair needs. Whether you need assistance with Tire shop, Auto repair shop, Brake shop or general Car Repair support, they are well-equipped to help. They are well-regarded for their quality of work, maintaining a 4.5/5 rating with 156 reviews. Throughout Santa Cruz, and particularly in Scotts Valley, CA, Lloyd's Mid-Town Tires is recognized for upholding the highest standards of the Car Repair industry. Don't hesitate to contact Lloyd's Mid-Town Tires for any Car Repair inquiries or to schedule a visit to their Scotts Valley, CA facility.
Google Reviews
Utkarsh
★★★★★
4 months ago
friendly staff and helpful with your cars needs. Does only repairs of what’s actually needed for. Quick service too.
Robin Applewood
★★
☆☆☆
11 months ago
I really want to give a good review because I understand everyone is hustling these days to survive but I did not have a good experience. I was told that I would get 2 free tires and the bill still came out to $600 for the cheapest ones they have. I was told a warranty was included but right before paying I noticed a line item for $80 warranty. That does NOT mean "included". I was told it would take 1-1.5 hours and it took almost 2 hours. But the real kicker is that when the car puled up I noticed the tires looked low in air and I thought to myself "it couldnt be, theres no way a tire shop would give me fresh tires but not check the pressure". I went ti a gas station and sure enough the pressure for each tire was at 31 PSI instead of the 44 PSI it should be at. The guy was friendly but I'm bummed with this experience.
Jesus Padrón
★★★★★
Edited a month ago
I have used Lloyd's before and there service is always great. The best thing about Lloyd's is that no one can beat their prices.
Erickson
★
☆☆☆☆
2 years ago
DAMAGED MY BRAND NEW VEHICLE. STRIPPED BOLTS. LOCK NUT FOR TIE ROD COMPLETELY LOOSE. ECCENTRIC BOLT LOOSE. MISSING PARTS. AND SERVICE NOT PERFORMED SAFELY OR CORRECTLY. I came in for an alignment on my vehicle. After the alignment I had my doubts about the work being done as I watched the gentleman doing the work. I crawled underneath my vehicle in the parking lot before leaving and found that missing plastic clips for my air dam had not been put back in. I had to go back in and ask for those we found them laying on the alignment rack. I also found two bolts for my skid plate had been driven in sideways with an impact gun and completely stripped out. I had to go in myself and ask for a thread tap and random old bolts to put it back in correctly. Which I did myself on my back in the parking lot. Those threads will never be the same and will likely wear out prematurely. The lock nut the worst thing of all was completely backed off of my passenger side tie rod end. This is not only going to ruin my alignment that I just paid for but is also unbelievably unsafe. Also the driver side rear eccentric camber adjustment Bolt was loose and I drove home because I did not find that part cuz it was hidden behind the skid plate so my alignment was likely lost on the way home and now has to be redone. At the end of all this I called back and I asked for a return of my money for the services that I believe to not have been performed and performed in an unsafe manner and I was told I would receive a return. I called back a week later and I had not received the return yet and I was told that it could take up to 6 months to receive a credit on my credit card. So I have stopped payment on my credit card and disputed the purchase hopefully things will go well but if I can save one person the headache of going to this place I will have done my job I will include some pictures in here which show the parts and question but I have fixed the lock nut and the eccentric bolt being loose since this encounter so the photos will not show loose hardware, just the hardware in question. Save yourself the heartache and avoid this place at all costs.
Dorothy Chittenden
★★★★★
3 months ago
I may an appointment for the smog check. The van was done in about one hour. It passed...Yeah! Fast an easy
Thom Karambela
★★★★★
5 months ago
The appointment I set up online didn’t show up in their system, but they were still able to get me in and out in about an hour. Staff was courteous and seemed very knowledgeable.
Taylor
★
☆☆☆☆
Edited a year ago
Writing this review with the caveat that my rating may change based on how Jennifer and the team at Lloyds handle the situation from here. I brought my truck to Lloyds with the ask to have them use the Road Force balancing process on a set of aftermarket wheels and tires that didn’t balance well with the standard process at a different shop. After talking with Jennifer and the techs, they agreed to do the Road Force balancing process which takes a little longer, but I agreed to pay for the extra time. All seemed fine until I went to pick my truck up when it was done. Jennifer told me it went good and proceeded to bill me for the work. After I paid, she gave me the key, I went to leave, but decided to take a look at each wheel…. Upon inspecting their work, I noticed one wheel smelled like fresh spray paint (these were brand new purchased last weekend). I felt the wheel and without a doubt it has a fresh coat of flat black spray paint over two large gashes in the powder coat finish. I rubbed the paint and it was sticky and rubbed of as if it were brand new paint. After looking more it was very obvious the technician damaged the wheel and tried to cover it up in the most ghetto way possible (he spray painted my $400 wheel), even got overspray on the tire. The manager either didn’t know about this or also tried to hide it from me. I pointed this out to Jennifer and two other technicians (Rob and Kinec) who agreed it was freshly spray painted. They apologized and agreed purchase me a new wheel to replace. It gets worse…. I go across the street to meet my family for dinner, after explaining the situation to them they take a closer look at all my wheels and find another wheel was damaged (less noticeable but also a large chip out of the powder coat), so now they need to replace 2 wheels. Even further, I get home and notice one wheel still has the wheel weights from the old shop that originally balanced it, it wasn’t aired up to 50 psi like the other three tires (I had them all set to 45), and it was the only one who’s lug nuts were torqued to spec (I previously torqued them). Which means, they didn’t even take this wheel off the truck and balance even though they charged me for it. And lastly, looking at another wheel, one of the weights they put on was falling off because they tech didn’t clean the ripped foam from the old weights off, meaning there could have been other weights that fell off and that tire is no longer balanced. So, I’m absolutely blown away by all of this and this has by far been the worst experience I’ve had in my life with any automotive shop. They charged me $280, owe me a refund for one tire for the work they didn’t do, another refund for the wheel from weights falling off, and caused $900 worth of damage (two Method 705 wheels) I’m happy to raise my review rating if they are able to remedy these issues, but until then I’m going through every effort to expose how dishonest, unprofessional, and untrained this shop and the technician there is. 8/5 update: Jennifer spoke with the regional manager and they said they can only repair the wheels. This is not an option however as it voids the original manufacturers warranty (Method Wheels) on the wheel finish. I communicated that with her and am awaiting a call back from the regional manager.
Rose Bosacker
★★★★★
a month ago
Abraham provides excellent customer service! Thank you! I highly recommend Lloyd’s in Scotts Valley.
CC
★★★★★
3 years ago
YES!!! Thank goodness I was referred to this location!! Years ago I favored Lloyd's in SC until they were bought. It then went quickly downhill. However, this location offers everything I valued from the other location. Why? Jacob is running this location and he is the man!! He knows his business, he listens, he is kind, and so much more! I am so grateful to have the peace of mind back to be taken care of again and never stress about tire issues. I came in last minute today for a leaky tire and he was quick to hook me up and get me back on the road!! Thank you!!!
L
★★★★★
4 months ago
Family owned with long time employees! Honest and straightforward! Abraham is an excellent person at the counter. Richard runs a clean shop with talented technicians. You can always tell when a business is successful, the employees are engaged and happy.
Jeff Bernhardt
★★★★★
5 months ago
This is the best tire shop I have been to in many years. They solved a problem in five minutes that three time consuming visits to the Scotts Valley Lloyds shop failed to diagnose correctly or solve. Their manager Jose is dedicated this shop doing its best for customers. He and his crew were knowledgeable and focused and had my problems diagnosed, solved, and driving away in 15 minutes after driving in. I give this shop the highest recommendation.
Alexa Jones
★★★
☆☆
5 months ago
I give Diana the beautiful human who worked in the front office, booked my appointment and made sure I was satisfied with my service -five stars!!!! The reason the whole experience is iNOT five stars is the timeline was much longer than I anticipated. My appointment was for 9:30 AM and I did not leave the facility until 4 PM… You do the math, seven hours waiting. (To install tires and get a alignment)
David Price
★★★★★
2 months ago
Great service from Abraham and the team! Same day service to have two new tires put on my Porsche Panamera! Easy! From ordering the tires in the morning to a 30 minute installation in the afternoon, great experience!
Bryan Jones
★★★★★
3 months ago
This place is open on weekends which is amazing, but their prices are the best is Scott’s valley. Don’t go to skips for mount and balancing at $54 per tires, they did min for less than $40 per tire and they’re much cooler about bringing your own parts. Highlights recommended over other shops
Michael D
★★★★★
2 months ago
Good people, excellent service. Very quickly got the tires that I needed and installed them just as fast. Flexible, helpful staff. Good hours, and the prices are very competitive. My favorite place for tires in the SF Bay Area.
Laura Rinaldi
★★★★★
2 months ago
It was nice to find a local tire shop that had my tire. They warned me in advance that there would be a wait, but their waiting room was comfortable, and there was WIFI, so it wasn't that bad a wait. I would recommend them to anyone who doesn't want to go all the way down to Santa Cruz to get new tires.
Martin Newman
★★★★
☆
2 months ago
Overall I had a very positive experience with Lloyds in Scotts Valley. However a significant mistake occurred re: tire replacement which they had to remedy. The design of my car has different sizes between front and rear, both rims and wheels, so they cannot be rotated or replaced in different positions . Apparently, an employee mistakenly put what should have been a rear tire/rim onto the front, unbeknownst to me, until I experienced a sudden blowout a few days later, requiring towing back to the shop. This was a potentially dangerous mistake, but fortunately nothing serious happened. The shop managers, to their credit, promptly accessed the issue, owned up to it, and quickly sent someone out to pick up a new replacement, getting me back on the road later that same day. Inconvenience yes, but more importantly, the staff saw to it that they made things right without hesitation. Now that's what I consider the right way to provide good service and establish positive customer relations. I will continue to do business there and recommend them.
J
★★★★★
3 months ago
Wow! Abraham and Robert were my Christmas miracles! Open on a Sunday was so amazing for a working mom that needs the car during the week. They were able to get all the work done on my car to help keep myself and my passengers safe, especially with the upcoming rains! It is such a relief that all has been replaced and repaired and I’m back on the road. Abraham showed amazing customer care and service when I was having a card company issue…. 2 1/2 hours after being on hold with the card company, they weren’t going to be able to correct the issue at that time over the phone. So Abraham was able to help me get Lloyds in-house credit set up and I was on my way….right at their closing time. The whole time he was reassuring and so patient which was so welcome while I sorted through things over the phone. Thank you so much for all of your help! Hugely recommend for this Scotts Valley midtown location!
Aaron Moreno
★★★★★
2 months ago
The Factory alignment on my GR Corolla was shredding the inside of my tires much faster than necessary. Had a great experience with Abraham and the team. They were able to tell me what the car was doing, and why, and also adjust the alignment to something a little less aggressive for the amount of driving I do. They also suggested a tire that offers a good balance of wet and dry performance, as well as tread life, at a good price. My car drives straight, smooth, handles well, and rides more quiet now. Appreciate the help of everyone involved. Thanks!
Karen Behrens
★★★★★
4 months ago
Great experience! I was stranded in the rain on the 17 with a flat tire, took an Uber with the shredded tire to this location, and within 10 minutes was heading back to install the new tire. They were helpful, professional, and fast.
