Lucky Trade Automotive

Thoa Le

★★★★★

5 months ago

I’ve visited Lucky Trade Automotive multiple times to fix issues with my car—most of which were leftover problems caused by Pep Boys. Despite taking my car to Pep Boys several times and spending a lot of money, the problems were never fully resolved. I was extremely frustrated with their service, and I found this location by accident. I stopped by to order a small rear main seal repaired, then had the axle replaced, and I plan to make an appointment for the rack and pinion next—along with other repairs if they continue doing a good job. Overall, Marcello, Ivan, and their team are friendly, knowledgeable, and skilled. They showed me the issues with my car and did a great job with the repairs. It wasn’t 100% perfect the first time, but when I brought the car back, they listened to my concerns, checked everything, and fixed the problem. I truly appreciate everything they’ve done to help my car, especially they SAVE my OLD car. Everytime I see my rear main seal is no longer leaking that makes me VERY happy and grateful to them. Talking about the price, I don’t think it was reasonable in my case though many reviewer said it was reasonable. It seems I was charged more than expected. For example, Pep Boys estimated the rear main seal repair at around 5 hours of labor, totaling $900–$1,000, but I was charged for 10 hours of labor—about $1,100–$1,200. Also, Pep Boys quoted $400 total for each control arm replacement, while I was charged $450 for each one. I do care about the cost of fixing my car, but I also care about its overall health of my old car and their performance. Even though they run a small shop, they did a good job, and I really appreciate their GREAT service. I felt comfortable and satisfied with their work. As for the parts, my car's original parts are no longer being manufactured, so I can’t buy OEM parts anymore. I’ve had to rely on either aftermarket or remanufactured parts, though I’m not sure which is better. I noticed they used remanufactured parts from CarQuest for my car. I'm not sure how stable my car will be in the long term, but so far, it's running fine. Overall, I really like this location for car repairs. I always come back whenever my old car needs service. At least, they SAVE my car running up to this point. I am not sure if they are the best mechanics in Brooklyn or NY, but they are definitely good mechanics. They FIXED car problems, NOT CAUSE problems to my car. I appreciate their work.

Sean Chung

★★★★★

3 months ago

Went in for brake fluid flush and cabin filter replacement for my 2018 LC500 after giving them a call. The owner and the mechanics were top class professionals who made sure the job was fully completed even when an unexpected issue arose, all without extra charge. I will definitely be back for any of my future vehicle needs when I’m in Brooklyn.

Le Anne

★★★★★

4 months ago

I just came back from Lucky Trade to check my car, and I could say that they are the LOVELIEST mechanics and mechanic shop in NYC that I’ve ever seen. What I love most is that I can stop by ANY TIME with NO APPOINTMENT, and they still welcome my car, check it, and fix it on the spot. The second thing I love is that they do NOT CHARGE a checking or diagnostic fee, unlike most shops that always charge for that. So, this helps me save a little money when fixing my car. The third thing I appreciate is that they KEEP THEIR PROMISES in warranty period. My Rack and Pinion had been replaced two months ago, but my car started feeling stiff on the right side. They replaced the part again for FREE, and then carefully told me to bring my car back on the following week to double-check to ensure everything was working properly. Today, I brought my car back because I noticed leaking power steering fluid on the left side. I went straight to them after work. Ivan brought my car in, and Marcello checked it for FREE. He found that the power steering line joint was loose, causing the fluid to drip onto the boot, which made me think the rack and pinion was leaking. When Marcello told me he would clip it and that it would be fixed, I felt relieved and safe. He gave me another appointment so his mechanic can open the area and make enough room to clip the leak properly. I really appreciate everything they have done for my car. Even though I pay for services, finding a familiar and RELIABLE mechanic shop in NYC is difficult. Marcello is friendly, handsome, and TRULY CARES about his business. I’ve SEEN him at the shop MORE OFTEN recently, taking care of his business, unlike before, when he was on and off due to personal matters from what I’ve heard. Ivan is a GREAT GUIDE and manager. He takes care of the shop, manages the flow of cars in and out, and handles customers well. He usually texts or calls me when my car is ready. There are two mechanics here having golden hands, they really know what they’re doing. There are also a few small downsides like there’s NO customer room, NO Wi-Fi, NO free coffee, and there are many UNUSED cars or old parts inside the workspace. I’m not sure why they keep those things, and I think they make their working area seem narrow. Overall speaking, I also USED to have DOUBTS about them at the first time and I USED to deal with them, But over time, after using their services many times, I am happy, and I appreciate them like a family and I am grateful for their help with my car. When I drive safety, smoothly, I think about them and their help. I plan to come to them more often whenever I notice something unusual or WHENEVER my car needs anything.

james perez

★☆☆☆☆

Edited 3 months ago

Don’t fall for the 5-star reviews — many of them are misleading. This place is a scam, especially the older guy who walks around the shop and conveniently only clears engine codes instead of fixing the actual problem. I went in a few weeks ago for an emissions leak. They claimed they used a smoke machine and then called me to the back where the older guy and a mechanic told me my EGR valve was leaking. I’m not a mechanic and have limited knowledge about cars, so I trusted them when they said this was the issue and that it needed to be replaced for $420. I waited over four hours for the job to be done. After paying and leaving, the check engine light came back on the very next morning. I returned to the shop on Saturday, and the older guy told me there was “only one mechanic” and “five people ahead of me,” which felt like an excuse. He told me to come back Monday. On Monday, they checked the car again and claimed there were no leaks, then cleared the code and told me to drive it. I drove it all day — and once again, the engine light came back on. At that point, I took the car to another mechanic on Tuesday. The second mechanic told me the EGR valve never needed to be replaced, and that the part itself typically costs $50–$80 at most. When I went back and confronted the older guy with this information, he looked confused and had no real explanation. To sum it up, I feel like I was robbed. I only came here because of the good reviews, many of which are old and seem to be from when the original owner was still involved. I was told the son owns it now and doesn’t come around much, so I honestly don’t think the owner knows what’s going on. If I could give 0 stars, I would. I’ll take the loss, but I hope this review prevents someone else from getting scammed. Be smart and protect yourself. 🙏💯

Christopher Ryan Guidarelli

★★★★★

5 months ago

Excellent service. Everyone is so helpful. They are professional, quick, easy and caring. I don’t know much about cars and they took the time to explain everything to me. My new shop!

Andy Slepman

★★★★★

5 months ago

Marcello is the man. I’ve been to mechanics all over NJ and Philly and NYC and have never had the experience be such a breeze. Full transparency, clear communication, great service, quick turnover. Easy five stars

Ahmed Elias

★★★★★

4 months ago

Had an amazing experience. If you’re looking for a no BS mechanic who is honest then this is the place to go. All the technicians are trained to be transparent. If they don’t know something they will be honest and will diagnose. Overall a very positive experience.

John Edward

★★★★★

7 months ago

My go to place. Marcello is the man. I’ve gotten quotes from him and went other places to compare and he’s been the best. They’ll explain your issue and provide budget friendly options if available. Fast, Honest, never trying to upsell or trick you into spending more!!

Nephrotic Nat

★★★★★

9 months ago

I had the pleasure of working with marcello. The shop was referred to me by my stepfather. Professional at its best! He was able to do my repairs within a short window of time and DID NOT overcharge! Small shop but very effective and affordable! Made them my official go to one stop mechanic shop

Jessica J.

★★★★★

8 months ago

I had a great experience here. Thoughtful service, highly qualified & knowledgeable. Great prices. My ac wasn’t working so after thorough testing for the problem, turns out it’s my compressor was dead. Had an easy replacement on my next visit. I appreciate their hard work and attention to detail.

Jah Mac

★★★★★

a year ago

If you want to deal with mechanics that will be up front in honest about the situation with your car and completely get the job done and have u up in running like new again for affordable prices, u should definitely come to Lucky Trade.Marcello and the the crew are truly the best and have been my mechanics for about 4 years in counting once i found out about them i never had to go to another mechanic shop because i no my car in the best hands with Marcello. U will not regret bringing your car i promise u that!

David A Miller

★★★★★

Edited 4 years ago

Long term customer. Good quality service, always fair and reliable. I would not consider bringing my 25 year old vehicle anywhere else. I am 2nd owner. Although I was prompted to update my prior review, it is still true. All I might add, is that they try to get your work completed as soon as possible.

Elisa Razak

★★★★★

9 months ago

Marcello and Ivan were very clear in explaining my car issue, quick to fix it and even taught me step-by-step how to do it myself for future maintenance. They were honest and fair with cost. I’ve had many experiences with condescending mechanics as a woman but I really appreciated my experience here and will be back.

QueenTee

★★★★★

Edited a year ago

Every time I take my car here, Marcello and Ivan tells me exactly what's wrong and fixes it at a fair price. They never try to push me to do other work on the car. The job is finished in a timely manner and I drive away happy and feeling secure on the road. A+ customer service

JuiceSoleZ

★★★★★

a year ago

Amazing customer service and in and out service needed my breaks fixed called them in the morning they were able to get me in and out in under 2 hours. Employees are very nice and respectful and listens to your needs or concerns. Would definitely recommend them to anyone who needs any work done on they vehicle.

veewpottinger

★★★★★

Edited 8 months ago

When I got there, I got there and they took me straight in as soon as they can and they did the work and I was out of here early enough to go home and get some sleep for work really good. I enjoyed working with them. I’ve been working with them for a long time and I always had a great results and whatever he did for me.

Monica Griffin

★★★★★

Edited 3 weeks ago

Marcello and his staff is amazing. I have been coming to him for over 10 years. Hes such a good person