McNeil's Auto Care

Matt Basham

★★★★★

a year ago

I was extremely happy with the service I received from McNeil Auto Care. They were able to get me scheduled within a few days. My service advisor Sarah quickly provided a link for me to view their evaluation report (with pictures) along with an estimate for the recommended work right from my phone. The crew at McNeils is friendly, professional, and excel with great communication through the repair process. Highly recommend them!

Bill Mottram

★★★★★

11 months ago

AC wasn’t blowing cold air in our vehicle. Technician inspection also diagnosed a slow oil leak we were aware of. Sarah talked us through how they diagnose AC issues and what it might look like along with the full inspection report. Since they were going to need the vehicle a few days we were offered a loaner. Got both the AC compressor replaced and oil leak repaired. Great communication from Sarah throughout the process. We ended up not even bothering with any other quotes, knowledgeable service manager and technicians and good customer service were enough. We’ll be back for future vehicle needs too.

Agzam Dulatov

★★★★★

a year ago

I recently brought my 2010 Toyota Camry to McNeil's Auto Care in Riverton, UT, for sluggish and rough transmission shifting, and they did an excellent job. The team performed a complete inspection of my vehicle and sent me a detailed digital report straight to my phone. This was not only convenient but also gave me peace of mind about my car's overall condition. The technicians were meticulous, test-driving the car multiple times to pinpoint the issue. The main problem turned out to be the transmission fluid, which was as black as my morning coffee. They pre-cleaned the system, replaced it with fresh fluid, checked for leaks, and test-drove the car again to ensure everything was working perfectly. Now my car shifts like new and I am confident the transmission will stay reliable for the long haul. The work was completed at a reasonable price, and the staff were great to work with. My service advisor, Sarah, kept me updated throughout the process, and everyone treated me with respect whenever I stopped by. I highly recommend McNeil's Auto Care for any vehicle repair needs. You can trust them to treat your car like their own.

Tim Smolka

★☆☆☆☆

Edited 5 months ago

My truck was disabled and towed to their shop on a Friday. It wasn’t repaired until the following Friday. They charged me $180 for an inspection that listed every minor issue—including streaking windshield wipers—on a vehicle that couldn’t even be driven. When I declined a $300–$400 transmission fluid flush, Manny acted offended and reminded me they didn’t have to fix anything. All I wanted was the repair that brought me there, not an upsell on problems I already knew about. The whole approach was pushy and tone-deaf, taking advantage of the situation. It was pure corporate hustle. I wouldn’t have been surprised if they’d tried to tack on “premium” parts, charge for “premium” parking, or bill me for a week of “after hour security” storage while my truck just sat there waiting to be repaired.

clay Thames

★☆☆☆☆

4 months ago

Asked if they did free quotes to have my passenger front panel on my Toyota replaced and the lady laughed at me and said it would be 150 to be seen that’s more than the part would cost not sure what was funny about my question but I’m applauded very rude customer service

Kimberly Andersen

★★★★★

a year ago

No one wants to have to spend money repairing a vehicle but I have always felt I could trust the staff at McNeil's. They have been friendly, kind, and so helpful any time I have needed to use their services. They provided a ride service and a loaner car at different points when I was having my vehicle diagnosed and repaired. Their communication was stellar, and I love that they provide itemized reports before and after they complete any service repairs.

Adrianna Kallas

★★★★★

9 months ago

My husband's Tesla needed an alignment after purchasing new tires. After calling a few places we quickly learned that most places won't do alignments on Teslas. Not only does McNeil's have EV techs that could help us out, they did a spectacular job with spectacular customer service and for a fraction of what it would have cost at the dealership. We are definitely going to be returning customers!

Brian Ogollah

★★★★★

2 months ago

I'm giving them a full five stars because, Although there was a miscommunication/mix-up about a part that we thought was damaged while in their care, they were willing to take responsibility and apologized for the misunderstanding.

kevin berdanvnbbrr

★★★★★

2 years ago

This place is awesome, they care about you and getting your vehicle in excellent running condition for the road. They are fast and friendly and great on keeping me informed of updates on the repairs. They are also fair priced. Highly recommended.

Lisette De Lopez

★★★★★

3 months ago

We met Brandon, an honest person who knows his job. I highly recommend this place. We will return when our cars need it.

James Pearson

★★★★★

11 months ago

From start to finish, they were honest, communicative, and genuinely cared about my situation. Sarah took the time to explain everything in detail, making sure I understood exactly what needed to be done and why. Unlike other shops I’ve dealt with, they didn’t try to upsell unnecessary repairs—they actually considered my budget and helped me prioritize what was most important, and didn’t leave me hanging for days. It’s rare to find an auto shop that combines expertise with integrity, but McNeil’s does just that. If you’re looking for a trustworthy mechanic who keeps you informed every step of the way, this is the place to go. Highly recommend!

marvin ieremia

★★★★★

11 months ago

Just a regular service with the shop and this full service really saved someone life. From an oil change to a missing nut on the driver side wheel. This is why I take my car to manny and his crew. Thank you for making sure we are safe back on the road! You Guys Rock🤜🏼🤜🏼🤜🏼

Amy Allred

★☆☆☆☆

a month ago

I am pretty sure McNeil’s just tried to rip me off AND they will not answer simple questions over the phone to make you come to them in-person.

yvonne quirarte

★★★★★

3 months ago

We had our truck and car done recently and they did an excellent job in a very timely manner they now have a customer for life thank you McNeills

Tawson Abplanalp

★★★★★

5 months ago

Extremely honest and good mechanics. There is a long story I’m too lazy to type out, but basically they had a really hard time finding out what was going on with my truck…but they never gave up and were eventually able to figure out what was going on. They really did do their best to save me money and even gave me a spare axle they had laying around because of how long it took to fix the problem. Very happy with their service.

Travis Board

★★★★★

5 months ago

I was looking for a new mechanic, having had my last mechanic outright lie about repairs that I needed. So to say that I was on the skeptical side of things when I walked into McNeil's, would be an understatement. They were amazing, I told him what I needed to have looked at at my vehicle and they came back and said that there were several things that need attention but it could wait. It was such a breath of fresh air to have that type of attitude and they have a customer for as long as I'm hearing Utah. Quality Care, precise communication and genuine intent is what I felt when I was there.

Brittan Rose

★★★★★

2 months ago

I recently moved to the area and needed to find someone to work on my truck. When I first called I wasn’t super sure about them to be honest. However, they have more than exceeded my expectations! They are very communicative and willing to work with me on some things. When I had questions after the work was completed they jumped on it and answered my questions. I will be using McNeils for my vehicles from now on and would recommend them to everyone!