About Business
Metro Motor is a highly-reputable Car Repair service provider based in Washington, DC. Metro Motor covers all facets of the Car Repair industry, with a focus on Auto repair shop, Brake shop, Car battery store. With over 177 reviews and an average rating of 4.4/5, Metro Motor is a trusted name in the industry. Their presence in Washington, DC ensures that residents have access to high-quality Car Repair care right in their own neighborhood. You can easily connect with their team using the contact details provided to learn more about their Car Repair offerings.
Google Reviews
Ryoko Yamamoto
★★★★★
2 years ago
Besides my old car brake stopping working, I knew there were numerous issues. Andrew and Elizabeth promptly diagnosed and estimated the repair cost. They did a fantastic job repairing the brake and advised us on the parts we could repair ourselves. They didn't sell unnecessary items, and charged only for the bottom line. They upkeep a good family business model that local people can rely on--exemplary customer service, mechanical expertise, and just-in-time supportive follow-up.
Bona Gjoni
★★★★★
2 years ago
I use Metro Motor in Georgetown and I am always satisfied with the customer service and services provided. I often deal with Elizabeth at the front desk and she is always very helpful and kind. She reaches out when it is time for my next oil change and is accommodating to my schedule. The service team is also great! Super friendly and efficient. Thanks so much!
Harriett White
★★★★★
2 years ago
The AAA Drivers were great they helped me to keep calm because I could not put my car in Park. The first driver realized the problem and showed me, then called a tow truck. The second driver was Awesome! He looked under the hood, identified the problem and recommended Metro Georgetown Shell...one block away. I was hesitant at first, honestly my experience with some repair services at gas stations was spotty at best. One I arrived, Elizabeth was like a breath of fresh air and I felt finally a great customer experience. She explained the next steps and contacted me as she said on Monday with the price of repair including the labor hours. She called me later my car was ready. Easy business transaction. If I have future issues with my 2015 Ford Fusion I know who to call. Thank you so much. Have a great day.
Henrik Ayvazian
★
☆☆☆☆
7 months ago
Do not take your car for any diagnosis or repair to this shop! They will grossly overcharge the labor hours and rip you off!! $209 for the replacement of $15 light bulb? $209 just to hook up the diagnosis tool that takes literally 1 minute? Avoid this shop at all cost!
AMileonWays2SliceIt
★★★★★
4 months ago
I had a very pleasant experience and will return. You all accomodated exactly what i needed and more. Thanks
S. Basilio
★★★★★
7 months ago
They have never wronged me. I will continue to service my vehicle here. I hope, they continue to be professional, accurate and truthful to the service they provide.
Leander Perun
★★★★★
3 months ago
Fantastic service- fixed my windshield wiper issues within 5 minutes! Couldn’t recommend more
Darcy McPhee
★★★★★
5 months ago
Excellent customer service and care of my car. Fast service too. Would recommend to everyone!
Mark Meyer
★★★★★
9 months ago
Had a weak car battery and was near Metro Motor but was hesitant to go there because I thought it might be expensive because it's in Georgetown. I decided to try it and they installed a new battery at a reasonable price. Driving home, I encountered another problem - a flat tire! I talked to Andrew at Metro Motors and he advised me how to drive the car back to MM. They didn't have a replacement tire available the same day but they installed the full-size spare for free! These people really want to help. Five stars!
Gabrielle Dubose
★★★
☆☆
2 months ago
My service experience was good at this shop; however, the prices are too extreme. Be wise and do your research.
Brittany Weiss
★★★★★
7 months ago
Andrew and his team at MetroMotor (the one near the mural) are excellent. Not being from the area, it's always tricky to find a trustworthy place but this is the one. The customer service is the best I've ever experienced (in any industry, seriously)— the text message updates, links to pay online, constant communication about timeline/pricing/parts/etc. was truly unmatched. It's also the fatest car service I've ever experienced, anywhere in the US (and I travel alot for work, so have experiences all over). I am so grateful to Andrew and his team for taking such good care of me and my 10-year-old, nearly 200k miles Volvo.
Richard Wilhelm
★★★★★
Edited 6 months ago
Another superb experience at Metro. New tires, balance and alignment. Easy to work with, prompt and professional. Fair price clearly communicated. I’ll be back!
LaSaundra Estelle
★★★★★
2 weeks ago
I was impressed that they offered car service- Lyft. I was kept in the loop regarding service and the timeline was reasonable. Will use again.
Dan Kugler
★★★★★
3 weeks ago
From tow to ordering part and repair, to round-trip Lyft, service was exceptional - timely, good price. Thank you!
Ris Lacoste
★★★★★
3 months ago
Omg. I needed a bulb replaced in my van and Talla had me in and out in 5 minutes. With a smile. He saw immediately that I needed help to find the hood release. I laughed at myself but he didn’t laugh at me. I have been serving people all of my life and I can’t tell you how good it feels to be on the receiving end of great service - inspires me to be even better at what I do. Kudos to Talla and staff at the Shell Metro Motors. Thank you! I will be back.
scott kelly
★★★★★
2 months ago
Car was experienced engine hesitation and engine light codes. Service was exceptional and the technician was extremely helpful and very quick to diagnose. Car was returned wit all issues resolved and reasonable price
Kay Winning
★★★★★
2 months ago
The staff at metro motors are always so helpful and cheerful, Talla has helped me several times and I appreciate his welcoming smile. He takes care of things smoothly, efficiently and knowledgeable and I keep returning. Today I wrnt in needing new wiper blades and he took care of it there and then, and also hecked the tire pressure and even fiilled the window spray without me asking. Very thorough. Highly recommend!
Lina T
★★★★★
3 months ago
I’ve been using this auto shop for almost 4 years now and have consistently had great experiences. They’ve helped me with everything from brake replacements and a door handle repair to regular maintenance, and the service is always top-notch. The team is very professional, communication is easy and convenient via text, and invoices are clear with upfront pricing—no surprises. The Georgetown location is super convenient and having parking available is a big plus. I also really appreciate the text reminders for routine maintenance—it makes staying on top of car care so easy. Thank you for the excellent service over the years. We’ll definitely continue using you for our regular maintenance and repairs!
Fabiana Garcia
★★★★★
3 months ago
I had a great experience at the Metro Motor at the Shell station in Georgetown. I stopped by with a flat tire, without an appointment, and they took me in right away — no wait at all. They quickly diagnosed the issue and plugged the tire on the spot. The service was kind, fast, and very effective, and the pricing was unbeatable. Special thanks to Andrew, Talla and all the great team for their professionalism and efficiency. Highly recommend!
Debra Schiff
★★★★★
a month ago
I recently brought my BMW X3 to Metro Motors for service, and I couldn’t be happier with the experience. From the moment I arrived, the team was professional, transparent, and genuinely committed to getting the job done right. They diagnosed the issue quickly, explained everything in clear terms, and gave me an honest estimate without any pressure or upselling. The quality of the work speaks for itself — my X3 drives smoother than it has in recent years, and the repairs were completed on time and exactly as promised. What really stood out was the level of care. Metro Motors treated my car like it was their own, and their attention to detail gave me total confidence. It’s rare to find a shop that combines technical expertise with this level of customer service. If you own a BMW or any other luxury vehicle, Metro Motors is the place you want working on it. Highly recommended.
