Metropolitan Collision

Marti Ohlenforst

★★★★★

6 years ago

They are quite literally the highest quality collision repair center in the Houston area. Certified Tesla, BMW, Merc, Audi/VW). love the owner/manager Long term staff. They take the time to do things the right way (Wich does not mean fastest). If you want fast, then go to a chain shop or dealership. If you go that route you will regret the three days you "saved" in a matter of months. Do yourself a favor, and don't do the chain thing. These guys wrestle with the insurance so that everything is as good as factory new.

Albert

★★★★★

a year ago

Great service and experience! Took my 2021 BMW in to have my hood repainted to fix a scratch. Mark was extremely helpful and professional - explaining exactly what work would be completed. The vehicle came out looking great and the paint was matched perfectly. This place really does live up to their reviews!

Sai Unnam

★★★★★

11 months ago

Metropolitan collision and all of its staff are wonderful. I have had to take two teslas here on separate occassions and both times went well. The staff were all very friendly and answered all my questions. Zeek, who is responsible for teslas specifically, was also very knowledgeable and fixed my car in a timely manner. Would definitely recommend.

Riley Maynor

★★★★★

a year ago

Don’t even bother with other shops. Metro Collision did a fantastic repair on my 911. You cannot tell a single thing happened to the vehicle prior to the accident. Andy Holder was my main contact throughout the process and I was never left guessing the status of my vehicle. Jason also was great when Andy was out of office for a couple days. I will exclusively use this shop for any Porsche repairs I may require. Other shops should take note.

Rajiv Ajodha

★★★★★

a year ago

Phenomenal work. My car has a notoriously hard paint color to match (it has taken other shops 3 attempts to get right), and Metropolitan nailed it. Great workmanship, great customer service- I was never left wondering what was happening. I am extremely satisfied.

John Skora

★★★★★

10 months ago

The quality of the work is excellent as are the staff. My advisor, Eddie Rivera, sent frequent email updates to keep me informed of the progress of the repair. The car was returned looking like it was fresh off the showroom floor.

Sebastian Krüger

★★★☆☆

7 months ago

I visited Metropolitan Collision for a quote on my vehicle. The advisor mentioned he would follow up after pricing the necessary parts, but several days have passed without any communication. I was hoping for more timely follow-up and responsiveness.

Rod Keels

★★★★★

Edited 5 years ago

A friend was driving his late model GMC pickup on the North Freeway when he was rear ended. The bumper, tailgate and quarter panel were damaged. He took the truck to Metropolitan Collision. They did an excellent job. They kept him informed on the status of the repair while the truck was in the shop. They do quality work and provide good customer service.

Kenan Oran

★★★★★

6 months ago

The staff & facility here is one of the few remaining bastions of quality in our urban metropolis. It was well worth the 2 week wait in their queue. It’s obvious why they are in high demand. Thank you, Jason. I really appreciate you and every one else there that helped my new car to look and feel like brand new again. You guys are the best in my book

Andrew Kirkwood

★★★★★

6 months ago

I've taken both my wife's Mercedes SUV (after a tree fell on it) and my daughter's Audi SUV (after a weather related collision) into Metropolitan. They do incredible work and take pride in it. While the wait times can be long (they are popular and supply chain issues have been impacting everyone), they work very hard to get it done and guarantee the quality of their work. It's well worth bringing your car into them. I can't recommend them enough.

Jen Reynolds

★★★★★

3 months ago

The crew at Metropolitan Collision are extremely efficient, professional, and friendly. Dealing with a fender bender isn’t something I ever want to walk through, but doing it with these folks makes it better. The bodywork on my 2019 Nissan pathfinder is impeccable and detailing it too, is so appreciated.

Tomi Scantlebury

★★★★★

a year ago

Andy and his team are the very best! Their top shelf level of customer service, knowledge of all aspects of their business, attention to detail and an unparalleled finished product will have me visiting them for any little touch up in the future (hopefully no more fender benders). Can not recommend highly enough!! Communication and feedback was immediate, the people are fantastic, and the body shop excels. Thanks so much to each of you for returning my car in primo condition.

R Watson

★★★★★

3 months ago

My regular mechanic recommended Metropolitan to replace my skid plate that was severely damaged after hitting debris on the freeway. They said this is the best body shop and they do solid work. I was impressed from the start since I could submit photos online for an estimate that saved me a trip to the shop. They emailed an estimate and we set up an appointment for the work. I was paying for the cost out of pocket, so I also paid a deposit to order parts so they could get started when I brought it in. Once work started, they kept me up to date on the status. When I came to pick up my car, the checkout process was easy and everyone is ptofessional and friendly. I was planning to go to the car wash, but they had washed it already so it was looking good and ready to go. I would recommend this staff and shop to anyone, great job!

Susan Baltzer

★★★★★

3 weeks ago

Eddie was very helpful and professional throughout the process. The staff did a great job repairing my car. It looks like a brand new car again (it's 10 years old). I look forward to work with Eddie and his staff at Metropolitan Collision in the future. -Susan Baltzer

Mel M.

★★★★★

3 months ago

I brought my car in this morning fully expecting to spend thousands on paint repairs! The woman at the front desk was just as friendly and kind in person as she had been on the phone. Zeek, the technician who assisted me, was able to simply buff out the scratch—it wasn’t deep enough to damage the paint (thank goodness for my ceramic coating!). He didn’t charge me a single dollar for the work. This shop has earned my loyalty and will be my go-to from now on. Everyone I met today was genuinely kind, friendly, and honest. A huge thank you again to J. Zeek!!!

William Stanford

★★★★★

a month ago

After a very disappointing accident I was really doing my research when I came across Metropolitan online. This ended up being the best body shop experience I’ve ever had. After receiving the car back I did a thorough detail, during that process you always find something, you see and touch every inch of the car. I was so impressed that the repair really is spotless, it truly looks better than before the accident. If your have a vehicle that you love and want perfect don’t hesitate to come to Metropolitan.

Nicole Cook

★★★★★

a month ago

I had a great experience with Metropolitan Collision Service after my Subaru Crosstrek was repaired there. From the beginning, the team was professional, organized, and easy to communicate with, which made a stressful situation much easier. Eddie was especially helpful throughout the process. He kept me updated, explained everything clearly, and made sure I always knew what to expect. That level of communication really stood out. The repairs were completed carefully and according to manufacturer standards, and the car looks excellent. I really appreciate the attention to detail and the support from the entire team. I would definitely recommend them to anyone needing collision repairs, especially if you drive a Subaru.