Google Reviews
Nicole Redding
★
☆☆☆☆
a year ago
Why do I even have to give a star to leave a review!? This by far has been the absolute worst experience I’ve ever encountered. I go for my scheduled appointment and was greeted by Brian Durfee, I told him I had warranty and I didn’t really know what was wrong with my car we went over the worst case scenario and he said engine breakdown would be 500-600 dollars. They did the basic diagnostic test to then tell me I have to wait for the inspector from warranty to come check my vehicle for the findings. After talking to warranty they told me Brian had showed them melted parts on the engine and wanted to break the engine down and then the cost jumped to 1600!! I randomly go into the service shop no heads up and Rachael tells me they can’t let me take my car because they broke the cap on my radiator during testing. I ask to speak to Brian and he refused to talk to me (he totally blew me off anytime I called or text) then the Manager Jesse comes to talk to me told me my car wasn’t drivable. I told him no one ever told me my cap broke until I showed up. His response was “well if you would have told us you were coming we could have prepped you” I still gave them a chance and Jesse me we’d have to break the engine down. He agreed that they would replace the cap as well since they broke it and it was never disclosed to me. Now I show up a week later to pick my jeep up and Rachel tells me my total, I told her no Jesse would cover the cap we discussed it and I have everything in recording. She gave me attitude said she wouldn’t release my car until I paid for the cap (which wasn’t even installed) I told her call Jesse she said no she can’t because he goes camping on the weekends. I called him and finally when I said I’d leave a google review did she decide to call him. I asked to speak to a manager of course no one was available. Then Marlin who works for the company started talking rude to me telling me me I’m uncalled for and went and grabbed the sales manager. Now they can find a manager!? Overall I would never ever recommend anyone here.
Gerald Centeno
★
☆☆☆☆
a year ago
Bottom Line Up Front - Coming here was a waste of time and money. The single star is only because they are polite. We made an appointment for a diagnosis on our Jeep. We received confirmation for our appointment at 9:15AM. As the day of the appointment approached, we then got two confirmations for later in the day. Since we were told we would have to drop it off, we simply dropped it off at the original appointment time. Days pass, and no communication from the Service Center. I call and talk to Freddy, and he says he will look into it and call me back. I hear nothing for the rest of the day. I call the next day and talk to someone who did not provide their name, they had no idea what car I was talking about, nor did they bother to look. They pass me on to Freddy. He says he will talk to his tech and call me back. I hear nothing for the rest of the day. I call back the next day and talk to Freddy. He says he can't source parts from Mopar, but can get parts from outside the Mopar system. Having been both a Parts Professional and a Service Writer, I said I get it and I understand that there will be a markup, and please write up a quote. I hear nothing. Two days later I call back first thing in the morning, and Freddy says he needs to talk to his tech. I hear nothing all day, so I call back at the end of the day. Freddy at first had no idea who I was or what car I was talking about. When he realized which car I was referring to, in an exasperated tone he said we can pick up our car and there is no charge. They cannot write me a quote. Now let me say up front that with the exception of the exasperated tone, the interactions were polite on both ends. The problem here is a failure to take care of the customer, a failure to communicate with the customer, a lack of initiative, and quite frankly a lack of situational awareness. Having been in the automotive field in the past, I was never able to not charge someone for a diagnostic. In this case, either they did, or it never got looked at. The bottom line is I wasted several days by having this Jeep sit at the dealer who are supposed to be the Subject Matter Experts in that brand, and I have ZERO results. In addition, I wasted over $1000 in rental car fees when we could have been driving around in our own Jeep this whole time. Every other dealer I have ever dealt with has had my diagnosis given to me SAME DAY. In closing, I cannot recommend this dealer. While they are nice, they fail to deliver on customer service. I was considering buying a new Wrangler Rubicon, but it will not be through them since they cannot help me with maintenance or repairs.
Sierra Anderson
★
☆☆☆☆
a year ago
This establishment has been nothing but a joke since the moment we signed paperwork on our car earlier this year. The moment we started to drive off the lot, our A/C stopped working, and we realized the seat heaters didn't work. We immediately turned around and requested it be fixed. They gave us a loaner car and we had that for about a week or so until the A/C was fixed. When we came to pick it up the first thing I did was check to make sure the A/C worked (which it did) and the seat heaters worked which they did not at all. The sales manager stated he didn't realize that was an issue and gave us another loaner car for about another week and a half maybe two weeks. We got our car finally and drove it for maybe a month and the next issue arose. Which was under warranty and was fixed by a separate dealership that worked with Buicks. We were not given any kind of loaner car for that issue. We got it back from there and we drove our car thinking all the nightmares were over at this point as we literally haven't even had it for half a year. Surprise not even 2 months later our Buick starts smoking from the engine, we called Mike Shaw and they said they could get us in for 2 weeks. We brought our Buick in 2 days prior to the appointment date which was set for 07/19 but we brought it in early as it didn't feel safe to drive with the amount of smoke coming out. We left the Buick there and got a call on 07/19 around 4pm stating they looked at the Buick and did diagnostics and a road test and there was nothing wrong with it, they stated there might have just been some spilled oil that was burning off but it should be good to go. They at that point charged us $200 for a check up on the car we drove it down the road to dinner and started driving home as it started smoking AGAIN. My husband immediately turned around and took the car back and told a sales rep that was still working that it was unacceptable and we would be leaving the car there for someone to look at properly and fix as it obviously is not safe for his pregnant wife and child to be riding in. The sales rep wrote his name and number down and took the keys. My husband has been calling multiple times a day to get a hold of the service dept manager and has never gotten a response from him just people saying he was busy and would call back. Today 07/30 he was told our Buick still has not been even looked at since we left it there on 07/19. We have been having to carpool/ borrow friends vehicles since 07/19 with our 1 year old child and have had to be left without a car multiple times due to this horrible horrible customer service. I have never had such a disgraceful experience with a dealership in my life. I don't even want the car back at this point I just want my money back because the car obviously is a LEMON and should not have been sold in the first place. I hope this review reaches the higher ups at Mike Shaw and they are able to look into this and help me. I am 6 months pregnant and moving into a new house at the moment with my 1 year old child yet I would be more than willing to come in and sit at the office all day if that is what it takes to make this awful situation right.
Amy Keeton
★★★★★
10 months ago
I highly recommend Jesse in the services department , at MikeShaw in Greeley. His service is absolutely impeccable from the moment you step out of your Jeep he is there to greet you, with a simple how are u today and how may I help you? His knowledge and timing to get the job done and always keeping the customer in the loop of the job time frame and his expectations ensures customers feel safe and secure with giving the true meaning of making each customer important and feeling of value. The service department at MikeShaw has great Workers and mechanics always striving to complete work as timely as possible and fitting odd jobs in just to make the customer happy. I truly appreciate how sincere Jesse is from the moment you shake his hand calming how upset you are be about ur vehicle problems to the moment you drive off the lot. If ever in need of something I know I can go down and get my jeep maintenance completed. 10/10 for Jesse. Thank you sir for always being there! I truly appreciate it hard work and dedication.
Konner Morgan
★
☆☆☆☆
8 months ago
Horrendous Service! My company has spent thousands on service on our trucks in there. Can never get a update, or get someone on the phone. If you do get someone, you get put on hold for ten minutes or more. I would make a longer drive and find a better dealer to go to.
Bruce A. Holt
★
☆☆☆☆
Edited 11 months ago
Edited to add: I spoke with Jesse, the Service Manager this afternoon. I'm trusting his word that the issue my van has will be resolved. Stay tuned. See second edit at bottom. ---------------------------------------- I never had a bad service experience with the prior ownership. That's not the case with the current ownership. My most recent experiences have been abysmal. My top complaint is the lack of communication. It's like pulling teeth to get an update. The next complaint has to do with my most recent experience. I took my van in due to an engine "hesitation" that, at times, was bad enough to feel like driving on a washer board dirt road, but while driving on smooth asphalt. I also requested an oil change. The oil change went well but the rest? No! They charge a lot to begin with for diagnostics. Okay, fine. What was diagnosed? Several issues that amounted to almost $2000. They ultimately (sparse communication over the course of holding on to my vehicle) said the repairs were done. I picked up the van and, on the way home, noticed THE PROBLEM WAS STILL THERE!. I took it back. A few days more and they said the repairs were done and I was charged just over $900. I picked up the van and guess what? On the way home I noticed THE PROBLEM WAS STILL THERE!!!. Just shy of $3000 now, with the return visit, AND THE PROBLEM IS STILL THERE!!!!!! Am I going to take it back a third time for this same problem? NO!! I cannot recommend their Service Department at all.
Ryan Reeves
★★★
☆☆
Edited 11 months ago
Have a commercial vehicle there for brakes and oil change. We were told it would take a few days. It's been 14 business days and we have not been given a good answer from staff on cause of delays. Very frustrated with this as this vehicle is vital to our daily operations. Called again today and was on hold for a long time just for the call to drop. Then called back and had to leave a message. We will be seeking another avenue for our fleet in the future. Jesse responded yesterday and helped get this turned around. I appreciate it and will use Mike Shaw again to test the waters.
Amberlee Stanford
★★★
☆☆
a year ago
If I could give Jesse and Rachel 5 stars, I would! Their service recovery was incredible and even when dealing with a very frustrated customer, they were both professional, helpful and understanding. If I could give the call center 0 stars, I would. I have been trying to get a recall fixed on my car since thanksgiving. Finally after snafus with the needed parts, I was able to schedule an appointment. I received the appointment confirmation for 915 after making the appointment. Imagine my shock when the appointment reminder was sent for 1030. 🚩I had scheduled appointments around this service, so a sudden change in time was unacceptable. They corrected it, and when I voiced concerns about making my appointments, the call center said it would only be a couple hours. Fast forward to my appointment and I was again shocked to find out that they may need to keep my car over the weekend, with no warning. If not for Jesse and Rachel’s incredible diligence and compassion for the customer, I would have walked out and never come back. It is only because of those 2 and the fact that you can tell they care about customers that I stayed and will consider coming back. Keep Jesse and Rachel around, because if the call center keeps messing things up (which I have come to understand is completely possible and probable), those 2 may be the only thing that stops you from hemorrhaging customers.
Jay Strong
★★★★
☆
Edited 7 months ago
So giving an update. Changing from 1 to 4. We still had the issues that caused the 1 to start with but the response to the concerns is why I am updating my rating. There is still some steps in process but the acknowledgement of the issues at every level to Include from management was unexpected. They did give some financial relief due to the inconvenience. I have always had my vehicles worked on here and as of now will continue. Hopefully final update after this weekend.
Isabella Putnam
★★
☆☆☆
a year ago
Had two not so pleasant service experiences within a month. First time my issue was fixed and very happy about that. However it took so much longer than it should have, was without a car for two weeks and only one singular phone call from the advisor the entire time even when I called three times a day to speak with them just to find out what the issue was. It took very long to acknowledge that I had a warranty, and no emails were replied to the entire time either. I had to physically go into the service department for the work to get started on my car. My second time bringing my car in was this week, it took two days to diagnose a bad battery. Prices are very high but that’s to be expected from most dealerships. However while diagnosing my car they disconnected my entire stereo system that I had installed, and left it disconnected. Very unhappy with that factor, there are loose wires all under my hood which could also prove to be an electrical hazard. It also doubles the amount of work I need to fix my car now. Very dissatisfied with this service department as a whole. Do not recommend bringing your car here unless it is absolutely necessary.
Kaci Kovall
★
☆☆☆☆
Edited 7 months ago
I came to this dealership 8 months ago in a vulnerable state, urgently needing a reliable vehicle for my family — especially for my 5-year-old son, who is my entire world. I clearly expressed that reliability and safety were non-negotiable. After rejecting a Ford due to a terrifying past experience that put my son’s life in danger, the salesperson suggested a Jeep Cherokee. During the test drive, the Jeep seemed fine. Once we sat down to do paperwork, we saw on the Carfax that it had been in a front-end collision. We hesitated, but a tall blonde gentleman, who seemed to be a manager, assured us the entire front had been redone and it was essentially “brand new.” Trusting his word, and trading in my only dependable vehicle, we went ahead with the purchase. A month in, the check engine light came on. The service advisor, Bryan, told us to just shut it off when it appears and that the worst that would happen is the remote start wouldn’t work. Then a few days later — the Jeep wouldn’t start at all. After multiple visits, tows, and a month-and-a-half stay at the dealership, we were told it was a pinched wire. Things went downhill again. Hazard lights flashing, fog lights out, check engine light again. But we couldn’t afford to bring it in right away — it’s our only vehicle and we needed to get to work. When it finally broke down again in Fort Collins, we towed it back in. After a 5-day stay, we were told the cabin air filter and wiring harness were the issue — but my husband, a mechanic, had just changed the filter days before. It felt like another excuse. We picked up the car only to find the odometer flashing, buttons malfunctioning (AC, fan, traction control), and more issues. We had to bring it back again. I cried, for the second time but 3rd time picking it up at that dealership. The emotional, FINANCIAL, and practical toll this has taken on my family is overwhelming. I’ve missed work. I’ve paid out of pocket for tows and gas to and from the dealership multiple times. Gas that’s never replaced after test drives. I traded in a car I could count on for what I was told would be a safer, more dependable vehicle. Instead, it’s been 8 months of stress, tears, and lost trust. I would NEVER recommend this dealership to anyone. The focus felt more on the sale than the family behind it. If you're reading this and considering a vehicle from here, I urge you: double-check everything, ask all the questions, don't trust their answers on anything being fixed and don't let anyone rush your decision. I wish I had..... 😭 Do not by a used vehicle. (Update) 6/20 I called Tysen. My car was not fully fixed. The next day after getting my car out of the shop the hazards were back on along with the check engine light which is what leads to my car leaving me stranded in random places. Over 24 hrs later and they get us a rental car. This is my 4th shop visit within 8 months. 7/11 Jesse is a really good guy and I appreciate the diligence and care he is providing my family. Maybe this change of going from corporation to local will be a good thing. Maybe this is God's work to bring something better to my family and community. Thank you for today Jesse. 💓 7/22 HA ^^ Def not gods work and def not a good change. Recieved a call today. They knew from day one all the way back in 2024 that the engine light code was an evap leak. Over 5 visits. This last one they checked the hose. GUESS WHAT IT'S FLUCKING LEAKING!! The main issue. The first flucking reason I brought it in. Now it's " NOT COVER!" but everyother part that had nothing to do with the light or problem WAS COVERED!! For MONTHS!! My warranty in 2024 over that light should have been honered! I am getting my car back. Calling corporate. If this is continued to not be honored I don't give up and I am a fighter for what's right. THIS IS NOT RIGHT. I DON'T GIVE A FLUCK IF YOU'RE TRANSFERING! I DON'T GIVE A FLUCK IF YOU GAVE ME A RENTAL CAR TWICE OUT OF 5+ VISITS EXTENDED AMOUNTS OF TIME!!!! YOU GUYS SHOULD BE ASHAMED OF THE WORK YOU ARE DOING TRANSFERRING OR NOT!
Danielle Coalwell
★★★★★
5 months ago
Amazing Customer Service today! Thank you Jesse from Service for your help today. He took the time to explain multiple function of our new EV car, greatly appreciated! Thank you again! 😃
Jennifer James
★★★★★
9 months ago
A great experience and everyone who had a part in the process was amazing to work with! Problems with my old vehicle led me to explore car buying options. The response, consideration and timely service I received was terrific. I love my new vehicle and am grateful for everyones quick, friendly and professional assistance. Highly recommend!
SAINT 3
★★★★★
4 months ago
Brought my scatpack challenger here for a service they were very helpful and friendly definitely recommend.
Andy Rowell
★
☆☆☆☆
2 months ago
What a ripoff! My truck has 76000 miles on it. My BREAK booster went out, not covered? After taking five months to replace the faulty transmission? My company nor my family will ever purchase another dodge anything. Our fleet is switching to Ford.
Kelly Jo Miller
★★★★★
4 months ago
We recently worked with John and the service department for our RAM Promaster camper van. They provided us excellent customer service and helped get us back on the road after a collision repair shop failed to install the right parts. John was great with communicating the status of our vehicle along the way. Can't thank you guys enough.
Shawn Myers
★
☆☆☆☆
3 months ago
I had an appointment for 9 am for an oil change and tire rotation, and I explained that I would be waiting. After all of the unrequested inspections and attempts to sell me stuff that I didn't ask for, we're going to check out at 11 am. I was then told that I needed a new battery for 464.00. I had the battery tested, and the battery was fine. The replacement battery wouldn't have cost more than 180.00. It takes less than 5 minutes to replace a battery. I called and let the advisor know there was nothing wrong with the battery, and she said they likely would have left the hazards on. I'm so disappointed with the gouging and lack of respect for my time. I understand that a dealership needs to be profitable, but this is clearly gouging and not what I would expect from a dealership of this size. I'm very disappointed.
Gabe Luth
★★★★★
a month ago
Dillon kept me informed during service and let me know what was recommended for my next appointment. Work was done on time and for less than I expected. The service technician also made sure my car was completely dialed in and pulled up ready to go when I got there
David Badley
★★★★★
6 months ago
Greeley Dodge vindicated themselves and set themselves apart from their previous business at this location. I felt a compassionate environment that vastly contrasted the arrogance of the previous company and their environment. Nick his manager Casey really elevated the bar in the car buying experience. My wife and I are very satisfied and comfortable with our purchase. When we are ready for our next purchase, we will give Greeley Dodge first chance.
Heather Badley
★★★★★
6 months ago
Nick our salesman, Casey his manager and Jason the finance manager all did an AMAZING JOB taking care of us. I have been searching for 3 years for a family car. They had a GREAT price on a Durango GT plus that checked all the boxes. They did their best to address my concerns and answered all my questions. They went above and beyond. So happy to have a GREAT Dodge dealership in Greeley. If you haven’t been in do it. It’s under new ownership and the owner was very nice and involved with the quality of his dealership. We have been there for service with our Ram 3500 diesel and it was also a great experience. Thank you Greeley Dodge.
