Monro Auto Service and Tire Centers

D Royce

★★★★★

3 years ago

Gary was very helpful and worked with us in getting the car repaired. We were treated fairly and friendly. Have done service here before, and have always been treated respectfully and honestly.

Cayne McMahon

★★★★★

a year ago

Broke down and got towed there. Told me I need a transmission overhaul. Although it wasn’t something they could help me with, they were honest and helpful with the diagnosis. Courteous and professional.

Ak

★☆☆☆☆

Edited 5 years ago

Scheduled an oil change for an open time slot they had available at 9am 10/23/19. Arrived at 9 am for them to tell me they had to change the time to 7:30. No phone call to tell me otherwise. When I asked if he could squeeze me in real quick he said nope you'll have to reschedule and drop the car off, 4 guys working and one car in the bay and they couldn't squeeze me in and do a 15 minute oil change! Rediculous! find that hard to believe. Very unprofessional. My family and friends have been going there for years. We will not be returning to that place again.

Randy Bates

★★★★★

7 years ago

Great staff, very friendly. Took the time to ask questions about how much I drive, and made a recommendation to me based on it. Also noticed some low fluids when changing my oil and took care of it right away. They let me know each step of the way what they were doing and why. Tim is fantastic.

Jessica Rolon

★☆☆☆☆

3 years ago

DONT GO HERE They will damage your car!!! They changed my oil which they charge 114 dollars… my oil is still dark and low.. no wonder they did the job quick.. on top of that there don’t even offer fluid top off service which is so un heard of. You go to jiffy lube and they even check your tire pressure. My coolant was extremely low and they didn’t even have the curiosity to let me know I was low. My washer fluid was empty like come on I would have paid for it it that was the case. Why let me drive off without knowing I could have possibly damage my car. These people are extremely unprofessional.

cafemochamix

★★★★☆

7 years ago

I have never been dissapointed here. My wife and I come here exclusively for oil changes. General service, they are always spot on and diagnoses seem on par w/ the best. If my business experience w/ Monro changes, it won't be because I was mistreated here. They took the time to speak w/ me about the general issues w/ my vehicle and offered a very fair quote. Thanks Gents.

Lisa Milfort

★☆☆☆☆

a year ago

Brought my Mini cooper there for an oil change. Had no issues with leaking prior to bringing it and now it leaks like a sieve. They didn’t realize that mini’s have an o ring on the oil pan plug. Isn’t it their job to know this??? WILL NEVER GO BACK.

Kelly Perla

★☆☆☆☆

Edited 4 years ago

GO ANYWHERE ELSE! I had a great experience getting new tires from them in the past so decided to do the same a couple months ago. It wasn't until the morning after I picked my car back up that I realized there were no valve caps on my tires and there was a giant scuff down the right side of the car which did not come out in the car wash and needed to be professionally buffed out. Now back to the valve caps, I had bought special blue ones to match my car. Thinking they had just been misplaced by them, I went back to the shop to grab them. They were nowhere to be found but the guy who did the job would be in later on and to call back. These were $10 caps, not a big deal, I just wanted them back. Well the worker who did my tires said that I did not have these on my car. So now I was being made into a liar. I called the corporate office about this and the scuff. This was back in October. I followed up after a week of hearing nothing, and have not heard anything since. Moral of story, AVOID AT ALL COSTS!

Blaine Bolduc

★★★★★

2 years ago

Brian and the team at Monroe did a fantastic job fixing my 2013 Honda Accord. I got all four brake pads and front rotors replaced. Brian was very personable and explained to me about the problems with my rotors causing vehicle to shake and how it is beneficial to change them at the same time. It was a great customer experience, thank you Monroe!

Nicole Ross

★★★★★

7 years ago

My first time in was a great experience. Tim was really helpful and informative. Took the time to explain some of the issues my car was having and gave me a realistic time frame on when it needed to be fixed and didn’t push me to do anything I couldn’t afford. He was able to price some things out for me so I would know what to expect. When I told him I was looking to buy a new car he gave me some advice and told me he would be happy to look at any car before I bought it. Would definitely recommend and will be going back!!

Sarah Cunha

★☆☆☆☆

2 years ago

Never agreed to and overpriced filter placed in our car without our permission with a $150.00 price tag. Currently on the phone with corporate office waiting for our $ to be returned. Unfortunately, this comes at a challenging time when my husband is on medical leave. Why would we pay for a $150.00 filter? We wouldn't!

Hamilton Colwell

★★★★★

7 years ago

I went back after being at this location 3 years ago. Then my muffler I had a holes in it and was repaired on the spot. I don't recall the cost but it seemed reasonable at the time. Given the high quality customer service back then I decided to swing by for an oriole change and if an assessment of a few things. They were incredibly courteous, professional, honest, helpful, and it's hard to say enough good things about the service. The oil change was reasonable and one of the guys spent 5-6minutes explaining exactly what something was. I almost thought this awesome customer service was because I tried to talk their language, which they seemed to appreciate although they could have fooled me, but when a lady came in behind me complaining of a bad battery, they spent an equal amount of time on her. I heard the price and (because I replace my own batteries and return old one to Costco) it was more than fair with the service. She mentioned that they do her oil changes too. I only wish I lived closer. Jose, I think is the managers name, and his team (of one today) were really really helpful. Thank you again for the help and honesty.

Jedi Bock

★★★★★

3 years ago

This is my go to spot for oil changes. So far I've only been twice. I love the fact that it's easy to make an appointment online. No calling and waiting for someone to answer! The online appointment application is so easy to use too; very user friendly. The mechanics at this location are very patient and friendly. When I asked them to check the fluids after the oil change, no one hesitated or gruffed. The second time I went for an oil change, I asked them to check a tire/brake because it was making a weird noise. Again, they seemed happy to that for me. I totally recommend!!

Ricardo Rivera

★★★★★

5 years ago

Jose the Store took me right in and got my oil change completed quickly. Even though the car is brand new he made sure everything looked perfect. I will return for all my maintenance in the future as well as my regular oil changes. These guys were great and I highly recommend you give them a call or drop by. Thanks again.

jon c

★☆☆☆☆

a year ago

I have been a long-time customer, but not anymore. This place has been going downhill for a while now. New staff constantly cycle through the store. No managers last long enough to hold employees accountable. The most recent issue. We ordered 4 new tires on their site and scheduled installation. They didn't tell me until the day of, when I showed up that their balance machine was down and they never got the tires. We rescheduled for two weeks later. Guess what?!?! The balance machine is still down, and the tires we ordered and called about three separate times to make sure they were still there and available. they told us they were. Well, today was the day of our app. They never communicated anything to us until we called to verify again, and the tech said they never got the tires. So you can't trust anything they say. Well, there goes the almost $1000 they would've made. I'm finding a new place to do business.

John M

★★★★★

2 years ago

Arrived early for my 8:00 AM appointment. I was greeted quickly and professionally by the technician. Immediately after checking in the technician took my vehicle in the bay and began replacing the tires I purchased. The tech recommended an alignment which I thought was a great idea and had the alignment done as well. All this was done in approximately 1 hour. I couldn’t have had better service, professional interaction and affordable work done. Frankly it is unheard of to get such great service as I experienced. Keep up the excellent service - please! I highly recommend Monro to everyone!

Caitlin Foster

★★★★★

a year ago

Went in for new tires and an oil change on my Jeep. Since my lug nuts were being difficult and a few unexpected parts had to be delivered, the service took longer than I expected but Steve in the office was great and very personable. He kept me updated each step of the way even though the shop was busy on the day I was there. I liked that you could schedule an appointment right online and the pricing seemed fair, so I anticipate using Monro again for future maintenance.