Monro Auto Service and Tire Centers

Anthony

★★★☆☆

3 weeks ago

Nice guy but not tech savvy if you are doing online orders and services

Steven Deep

★★★★★

3 months ago

Awesome job! Fastest tire change of my life. Knowledgable and friendly staff. Take the time to explain everything to you.

Peter Fitzsimmons

★★★★☆

2 months ago

Service was good but it took longer than I expected to have two tires installed.

John D

★★★★★

5 months ago

They took me last minute and really helped me out. Manager was professional and nice and the workers went the extra mile to make sure my car was taken care of.

Kev Elite

★★★★★

5 months ago

My experience at this shop was very favorable. The service received was excellent and met all my expectations. I would definitely recommend this shop to others, and i will definitely be a return customer.

Ginger H

★★★★★

5 months ago

It was a great experience tires were in stock and they were installed in about an hour. Was informed about cost and what would work for me and my driving habits. Will definitely come back and recommend to others.

BL OCK

★★★★★

Edited a year ago

Took my car and my wife’s car here for tire installation, alignment, and an oil change. Ron has both cars riding like a dream. Also fyi if you’re thinking about calling this Monroe use extension 2 to talk to Ron or one of his associates. If anyone is thinking about buying tires, After driving on the Evoluxx and Ironman tires, I’d say both are good tires but the Ironman tires are a bit quieter on the road. Thank you Ron

Amy Mullen

★★★★★

a month ago

The gentleman that helped us was knowledgeable, professional, and friendly. We had gotten a flat tire on the highway and he gave us options and got us in a soon as we could get there.

Jane Hagen

★★★★★

6 months ago

We had a blowout on the interstate on our way to NYC. We called Ron at 7:40am, got to the shop (which is less than a mile off the interstate) at 8, and were back on the road before 8:30. He was friendly, gave us a great range of replacement options ($ - $$$) and obviously very efficient. We feel lucky to have called Monro and have this experience.

Adrian Santiago

★★★★★

a month ago

I thought the service was great. I thought they did great work on my car and I couldn’t have been happier with the personal attention they put in on my car and with me as a customer. I would definitely recommend this company and specifically this location to everyone I know and love.

Kendall Sippy

★★★★★

2 months ago

Wish I could give them 6 stars!! I was halfway through a long drive to see family when my brakes started to give out, and this happened to be the nearest open mechanic. Casey and everyone here went so far out of their way to help, and kept the shop open late so they could replace my brake pads right away, even though it was a Sunday night and right before the holidays. The repairs were super fast and well done, and the price was very reasonable! I truly can't say enough good things.

Sylvia Kiely

★★★★★

a month ago

I hit a pipe on the highway and my front tire blew out, I called a tow service and waited @1 hour to be towed .They took me to Monroe on Lake avenue. The gentleman working that evening was so helpful even though it was closing time! He took the time to find the right tire and balance the tire. I am so appreciative of his helpfulness!! It was a very scary event for me and he took the time to help me.

Cathleen Scanlon Amrod

★★★★★

4 months ago

Smooth easy experience! I called ahead to confirm they had the tire I needed replaced and within 1.5 hours of that call I was already out the door no issues on a Sunday. The gentleman at the front desk was friendly and inviting and accommodating considering I am very pregnant, he came to me for information instead of having me get up. The guys working on my car were professional and kind. All around great experience! Will definitely be back for future service needs!

Greg Tausch

★★★★★

3 months ago

Jason and Ron were great. Oil change and rotate. Got on highway and steering started shaking. Brought back and they went over the whole Front end. All was good. Jason did balancing and found one of my weights had fallen off. Replaced and we test drove. PERFECT. THANK YOU FOR GREAT SERVICE.

Jim Knipe

★☆☆☆☆

a month ago

If I could give it minus stars I would. I was directed to them by Carvana because I purchased the car recently. Starting with getting an appointment it was difficult almost impossible. If I was not required to use them I would have hung up and found someone else. Not sure if it was an AI operator or what but it was an awful experience. I had the car towed in it arrived around 5 pm they are open till 7. Called the next day at 11am they had not looked at it yet. They me about 5 pm and told me it was done, however the dash now had a warning message “automatic stop needs service “ ( they had just replaced the battery). Manager Jason told me they were locked out of the computer by the manufacturer they could not reset the message. I did some checking before I went to pick up my car. I found they could not reset it because they didn’t subscribe to the service available to them. Carvana should have never sent me to a service center that cannot properly diagnose and repair Chrysler products. So I go to get my car and ask Jason why they couldn’t register the battery with the cars computer in order to get the message off my dash. He told me it is not necessary to register the main battery only the auxiliary battery. Which is not true. Now after too much time for the repair to be done and being misled I need to bring the car to the dealer to get the battery registered. One last thing they could not find my key fob and kept insisting I put it in my pocket. After a search they found it under a shop rag in the garage. By the way when I picked my car up I expected the lot to be full at 10 am since my repair ( replaced a battery took days) there was only my car in the lot 2 in the bays? I would never recommend this place.

Michael Breen

★★★★★

2 months ago

The service was great. The guys were friendly, knowledgeable and efficient. Don’t remember all the names but Jason was the manager and Casey did the work on my car. I was very happy with the service and the quality of work they did. I’ve been to this Monro numerous times for various auto issues and have never had any complaints. 5 stars

Jenn M

★★★★★

4 months ago

Ordered my tires from gigs tires and had Monro install them. They also took the time to check my brakes and battery. I previously made a concern to Brewster Subaru about my battery leaking acid. Subaru told me there was nothing wrong with it leaking acid. Came here today the Monro told me that the battery is no good. They told me it should never leak acid. Thank you for being thorough. The battery was placed 2 years ago and Brewster Subaru did not service my vehicle properly. Won’t be going to Brewster Subaru anymore and will be coming to Monro from now on.