Monro Auto Service and Tire Centers

Angela Cooke

★★★★☆

3 years ago

We brought my daughter's car in for various repairs and the Manager and one man staff was very helpful. The job was done in a timely manner, but I wish they would have shown us what the car needed before AND after repairs were done so we could see for ourselves the work they actually performed. Everything went well and it was ready when promised. They really DO need a receptionist to handle phone calls and customers as they enter. It would greatly improve the professionalism of the business.

Amber Zafuto

★★★★★

a year ago

Rich was beyond accommodating as far as getting me in for service quickly, made us feel like family while we waited, was very professional & helpful. He and his team truly took great care of us, and my family will be sure to continue to visit this location for all of our service needs!

Maeve O'Brien

★☆☆☆☆

2 years ago

When I arrived to drop off my car (on a Friday morning), my appointment was set for 8a.m. I arrived around 7:45 just to be a bit early. No one showed up until 8:20, after I had been on the phone with support to try and figure out what was going on. The worker told me he didn’t have keys to get into the shop, but someone came by and dropped them off. When I went inside, he was having trouble with the computer, so I simply wrote down my name, phone number, and which car was mine and left to be able to make it to work on time. He called me with a quote and diagnosis of what was wrong with my car and explained it to me, which I appreciated. He said that it will be ready by Wednesday at the latest and would be $2000 and change, including labor costs. Fast forward a bit and it is Wednesday. I don’t hear anything from anyone until I call the place multiple times. Only then does someone tell me that the mechanic took the day off and my car would be ready by tomorrow (Thursday). On Thursday, I get no call or communication. In fact, I call the place multiple times and finally reach someone, but he puts me on hold and disconnects the call. Honestly, at that point I was incredibly frustrated and anxious as Uber is expensive and scary and I was paying $2000 to fix my car, I should be having some form of communication about when it is done. Even if it was done days later, just let me know so that I can plan, you know? On Friday, I call AGAIN as soon as they open. I reach the guy and he tell me that it will be ready by Saturday afternoon. Luckily for me, it was ready Friday. When he called me and told me it was ready he quoted me at higher than the $2000 and change that he did in the past. I asked if there was a reason that the price increased from last time, especially as I had originally confirmed that labor was included. He said he would give me a 10% discount and we were back to the original price. Words cannot express how unhappy I am with this service. I thought at LEAST since I had been through such a rough time that I would be compensated accordingly, but the opposite happened! I will never come back to Monro and honestly, no one should go to this location. The only positive is that the customer service woman was very kind and frustrated at the situation as well. I deserve a refund of some sort to say the least.

Seth Howard

★☆☆☆☆

a year ago

The Delaware location is shady. Used the same Groupon at Main Street location, 5000 miles prior, and no additional money was needed. Used the Groupon here, due to convenience, and he charged me an additional $30 something dollars. And they did not rotate my tires. Says he did. But the same slow leak I have in my front left tire has the same slow leak in it. Monro lost a repeat customer. Main Street location is great. Delaware location is awful. I wish you all could read my extremely thorough review I left to monro. But there is too much to type here. If anyone wants more info, comment. I’d be happy to go into detail.

Cheryl D

★★★★★

3 years ago

My husband and I have gone to this location several times for various services. They are always accommodating and get you in as quickly as possible, honest, and fair. I had a nail in my tire and Ken, the manager got me in right away and fixed my tire super fast! My husband had an issue with his vehicle and Ken explained everything so well and was very informative about our options. Not pressure for unnecessary service!

Jason Dziadzio

★☆☆☆☆

a year ago

My 20yo daughter took her car in for an inspection and was told that her rear brake pads and rotors needed to be replaced. They qouted her almost $700. I instead took the car to Mavis where they passed the cars inspection and told me the brakes where fine and that I should consider new ones at next years inspection. I asked how much that would cost and he quoted $379 + tax with the understanding that prices would likely increase a little in a years time. Never again!

Mike

★★☆☆☆

a year ago

I understand that they were busy today. But I had an appointment for an oil change and tire rotation at 11am. Not sure what was the point of setting an appointment time when the car goes in an hour later and has not been touched for a half hour. Ridiculous

rosani cortes

★★★★★

11 months ago

Thanks to Monroe auto service and staff. Mario look at my tire 🛞 and was able to fix it, exactly what I was looking for grateful . Before that I was mavis discount tire they wanted me to replace the Whole tire because they said they couldn’t fix the tire and in top of that said that I needed one more tires.lol

Katie Goldstein

★★★★★

a year ago

RICK was superior! He got me in for a car inspection when all other places wouldn’t take me till the next day or weeks from now. He took great care of me and the car and was very kind! Highly recommend visiting here for the superior service! BRAVO!!

Angelo Williams

★★★★★

a year ago

Hey so, I’ve seen the reviews on this place and I believe that was under old management. There’s a new manager in there whose name is Marlin, who was a HUGE help when it came to my vehicle. He was able to explain fully what’s was going on, along with his technician Dave. I’ve been there before and the customer service was horrible. But I decided to go out on a whim and just go there because I needed assistance with my vehicle shutting off. They were helpful and I’m going back when I can afford the work to be done .Thanks guys for the information needed!

Robert Johnson

★★★★★

a year ago

Literally just needed air in my tire. And because it’s so cold and was snowing, I couldn’t bare to stand outside trying to do it myself. But those guys helped me even though it’s freezing and they didn’t have to. I’m glad they did. The manager was well mannered and I even offered to pay but he wouldn’t let me. So next time, if you guys see this, coffee and donuts are on me. Thank you.

Paula Sherk

★★★★★

11 months ago

I was very pleased with my experience. The tech was very friendly and informative, and I did not feel like I was being pressured to spend more than necessary. I went in for an inspection and an oil change. I was in and out in less than an hour. Fast, friendly and knowledgeable.

Richard West

★★★★★

Edited 3 years ago

They are awesome. They took care of me at the best price in Buffalo. I had an appointment, and they were ready for me the second I walked in the door. Couldn't be happier.

P

★★★★★

a year ago

Nice place and friendly service. Made an appointment and tires were professionally installed. Was visiting from Canada too and had a good chat with the guy at the front desk. Definitely recommend and will be back.

Daniel Tyler

★★★★★

3 years ago

These guys really took care of me, gave me expert advice and were unbelievably fast with the work I needed done. Chuck, Ken, and Dustin really knew there stuff and were also pleasant to work with. The area has tons of stuff to check out while you’re waiting for your car to be finished, which won’t be long with these guys on the job!

Shawn Miller

★☆☆☆☆

a year ago

If there was a way to leave zero stars, I absolutely would. I had an appointment to have tires installed and a oil change and a possible New York State inspection however upon showing up for my appointment, I’m told by the manager/mechanic whatever he is that the tire machine is down that he’s been telling you guys he needs a new one my question is why would someone not call me and let me know that they cannot accommodate my appointment so at 2 o’clock in the afternoon I’m not stuck with no appointment for her tires on the car and my daughters car had a flat tire on the left front as well. I advised him that he said Sorry I can’t help you. I nicely called across the street to Tire express and they were able to absolutely accommodate me and install my tires and take care of my needs. I will not be returning to your store at all. Thank you for your help.

Marc Stellrecht

★★★★★

11 months ago

We used an oil change tire rotation Groupon at this Monro. Dave the tech that took care of us was phenomenal. He was very professional and had a great personality. If I could give 6 stars I would. If Dave is working we will be returning customers. Service was fast and we couldn't be happier! Thanks Dave!!!!!!!!