New Haven Powersports

Dan

★★★★★

9 months ago

Overall great experience. I took a 10 year break from riding and wanted to get back into it. I was focused on Ducati. New Haven powersports had a great selection of bikes and scooters. The website was accurately reflecting inventory with VIN numbers so it made getting the insurance company setup with the info for a quote a breeze. Dan from sales was a great pleasure to work with. Easy application for financing and quick turn around on approval. They also do all in house servicing and are Ducati certified. I was in and out the day of the purchase. 2 days later I was trailering the bike home. This is my go to shop and a fun ride through New haven. I've already been emailing about additional parts for the bike and emailed responses are fast. Great experience.

wrenchriteauto

★★★★★

a month ago

Jodi and Dan made buying a new Kawasaki an easy and enjoyable experience. They offer very competitive pricing and had the answers to all of my questions. Pulling the trigger was never easier. - Joel

Hector Vega

★★★★★

4 months ago

Amazing and reasonable people. Quick and smooth process and patient. Best dealership in Connecticut! Even helped tie down bike. Really helpful!

Allan Wong

★★★★★

a year ago

Everyone at New Haven Powersports is knowledgeable, and if they don’t know the answer they get back quickly. Sales Mgr Dan Landan was very helpful when I asked a ton of questions about other bikes I was interested in. I’ve bought two Ducatis from this place. Will keep coming back!!!

Michael Magnano

★★★★★

3 years ago

Stopped into New Haven Powersports this afternoon to check out their inventory of scooters. I was helped by Dan and Jodi and ended up financing a rugby scooter for an extremely fair terms, which was a great help. Both of them made the process of finalizing everything seamless and I was literally in and out in under a half an hour. Very impressed with the level of decorum and customer service. I will definitely be a long time customer here.

Kasia Phillips

★★★★★

6 months ago

I had the most wonderful experience today trying on jackets, helmets, and gloves with the help of some incredible sales staff. The women’s section was larger than expected and they have jackets that fit all different body types (even though some manufacturers dislike curvy women!). The environment was incredibly welcoming and friendly, and I felt very comfortable looking for gear as a new rider.

K-Pus

★★★★★

Edited 10 months ago

My experience with New Haven Powersports (NHP) in the purchase of my 2024 Kawasaki Z H2 SE was/is outstanding! I'd like to personally thank Dan for his professionalism. I reached out to NHP numerous occasions regarding the Z H2 and Dan followed up every time. I appreciate Dan and NHP. I will definitely reach out again when I am in the market for another bike. Thanks.

Jimmie Smith

★★★★★

a month ago

Very knowledgeable sales team, it was easy to purchase my 10R, was in and out in 30 min on the sale. They even helped me trailer my bike. Will always be a customer and will be back.

N S

★☆☆☆☆

6 months ago

One star for the dogs. I went here 10 years ago and these smug staff actually talked ME OUT of riding motorcycles. My brother lent me one and I was looking for gear and equipment so I can ride for the first time. The guy goes, "wheres your boyfriend?shouldn't he do all this?" Which is the rudest thing someone has said to me as a customer. I don't need a man to get me what I need, especially since my brother gave me a list and pictures of the items I needed. He wasn't around because he was a truck driver and was home every 3 months. Needless to say I walked out with nothing and a bike I never rode. So beware if you're a young woman like I was at the time. Like the other reviewers have mentioned, the staff are indifferent, and have no interest in selling anything or engaging with customers. How this place is still in business through the years is beyond me.

Martin Beran

★★★★★

a year ago

Great experience with the store and Dan. Lot of things to see there as well. Got a new Z900RS SE in about an hour left from the store with all paperwork and temp reg. Quick lesson about the bike operation and then go on a 400miles trip. I recommend this store.

MGiOiA

★★★★★

a year ago

Good selection of bikes. They have Ducati, Kawasaki, dirt bikes, Vespa and other mopeds. Ample choices. They don’t hover around you while you look around. They let you be and answers questions in detail and helps when needed. They have some merch and parts too. My godson just bought his motor bike here, and we are most likely next.

Blake Dawson

★★★★★

3 months ago

I dont normally write reviews BUT Dan at New Haven Powersports gave me a great experience and made my purchase of a new bike easier then anything I've ever purchased in the past 5 years. 5 out of 5

Mike

★★★★★

3 months ago

AMAZING!!! Dan was great emailed with me for 2 weeks on my V2 purchase,drove down from Ma,to pick it up,bike was inside,beautifully detailed,he stood with me explaining every detail of the ecu options,ride options s etc. Would buy From Dan and N.H powersports again!

Bob Hemond

★★★★★

11 months ago

Plenty of parking. Diverse selection of new and preowned. Classy touch of nostalgia. No pressure staff. Ask for Dan. He will find what you are looking for new or used within your budget. Direct, transparent and honest. Above and beyond service after purchase.

Ariel Davis

★★★☆☆

Edited 7 months ago

[Edit: 8/22] 5/5 stars for the sales department stands. 0/5 stars for the service department: will not be returning I returned to New Haven Powersports for the first service on a new Kawasaki Z650 I purchased from this location. I was informed that the service would take 2–3 business days. Since the motorcycle is my only form of transportation, I asked whether it would be possible to schedule an appointment for same-day service. Instead of offering alternatives or solutions, the staff dismissed my request in a manner that came across as unhelpful and condescending. This left me with the impression of poor customer service and a lack of consideration for customer needs. After leaving, I contacted multiple motorcycle service shops within a 50-mile radius. All of the shops I reached that offered this service confirmed that same-day completion was standard, with next-day turnaround being the latest. I ultimately scheduled service at Libby’s MotoWorld, where the work was completed in about an hour and a half while I waited nearby. The scheduling process was straightforward, the work was thorough and professional, and the pricing was reasonable. ----------------------------------------------------------------------- Original review: The staff is professional, friendly, and knowledgeable. The sales department was very responsive, polite, and helpful. The people who helped me with accessories were attentive and went above and beyond. I have bought new bikes at other dealerships before. I purchased a new Kawasaki z650 from this dealership and have never felt so properly taken care of. 10/10 will buy again.

Andrzej

★★★★★

3 years ago

I was there for some parts and maintenance stuff, everything you need is there. They have large selection of motorcycles and motorcycle gear as well. Professional people and friendly service. Definitely recommended place if you need anything related to motorcycles.

gerald revels

★★★★★

Edited 3 years ago

As an out of state purchaser of a 2022 Piaggio Liberty Dan (Sales Mgr) took incredible care of me. He walked me through the entire process painlessly and professionally. He answered my myriad of questions patiently and even helped me arrange shipping to NC. To top it all off he also gave me a great deal. I will not hesitate to call upon Dan and New Haven Powersports again when it comes time to upgrade. Fantastic job by all.