New Prime Auto Repair & Muffler Services

DO H.

★☆☆☆☆

2 years ago

Went there for an inspection for a car I had routinely been driving without issue. After picking up from inspection I noticed a major issue that did not exist before. I immediately went back and the guy said "it can happen sometimes" and quoted me a fee to fix it. I definitely don't trust this shop anymore and I don't recommend it to anyone for that reason

Sage Summer

★★★★★

2 years ago

Came here by recommendation of a friend who has been bringing her and her families cars for years! So expectations were already high and I must say Sam and his team exceeded it. They are kind, patient and above all HONEST. They took the time to do a thorough inspection of my Nissan Altima and explained to me the issue and proposed solutions in a way that I - someone who knows nothing about cars - could actually understand. It’s quite a trek from Astoria but worth the trip and will be coming here from now on moving forward! Thank you thank you thank you!!

Kristen Marie Caine

★☆☆☆☆

a year ago

Don’t bring your car here unless you want it damaged. I brought in my car that was functioning without issue for an inspection. They changed the tires. As soon as I left there was a new mechanical issue they are refusing to fix. Read the other reviews this has occurred multiple times to others at this garage, save yourselves the trouble.

Vanessa Torres

★★★★★

3 months ago

Great Service and friendly people. I recommend this place 100%.

L McClain

★★★★★

6 months ago

I have used New Prime Auto and now my sons and wife also use. Always courteous and efficient!

JMK KILLAKAM

★★★★★

9 months ago

Sam is a partner in this business and he is a wonderful honest and one of the best shops around take my advice I used to bring people here with Mercedes Land rovers range rovers all types of cars and they never ruined anything they are the best you only have to go there once and that's it

BIBI ASHRAF-STEGGER

★★★★★

a month ago

PHENOMENON STAFF with great potential of personality & characteristics pleasurable services with all state vehicles from Bernard fineson OPWDD

Zvi Ben-Zvi

★★★★★

3 years ago

These guys are accommodating and trustworthy mechanics. Got a quote from a different garage for an exhaust manifold gasket repair ($600) for some cabin exhaust smell. These guys took one look and pointed out EGR vacuum hose was missing ($12). Problem solved. Have been going back ever since.

Keshan Bissassar

★★★★★

11 months ago

I’ve been bringing all three of my cars to New Prime Auto & Muffler Service for years, and the experience has been nothing short of exceptional every single time. Whether it’s regular mechanical repairs or their specialty — muffler and custom exhaust welding — Sam and Jeeta always go above and beyond. They’re honest, skilled, and incredibly efficient. I trust them completely with my vehicles and truly appreciate the quality of work they consistently deliver. It’s rare to find a shop where you feel this level of confidence and peace of mind. I’ll continue bringing all my current and future vehicles here, and I highly recommend them to anyone looking for reliable, top-notch automotive work. You won’t be disappointed!

Carissa S.

★★★★★

Edited 3 months ago

I have been coming here for years and they’ve helped me service two of my vehicles. They are very knowledgeable and honest about their work. I love how they explain things to me and recommend services for me without any pressure. They have fair prices and are efficient workers. Very friendly people and want to get the job done.

Philippe Blanchard

★★★★★

2 years ago

As a family we have had two cars serviced here several times over the course of about 3 years. From minor problems to major issues, we have always been impressed with the high level of service and friendly staff. They have always delivered on what repairs were discussed and was very communicative and transparent if other necessary part change or repair is needed. High level work out of a neighborhood shop. Conveniently located next door to a Dunkin Donuts, Subways, 7-11, and other local shops while you wait. If you are not nearby they are definitely worth the drive. Highly recommended.

Dreyfus Wu

★★★★★

7 months ago

I knew this shop was genuine when I asked if I should change another brake pad after changing one already. Rather than making a quick buck and say yes, the rep behind the desk didnt think it was necessary and said I still had a good long way to go with them. I dont know much about cars parts but I really appreciated him taking time to educate me and not selling me things I didnt need. This has been my go to shop for the past few years now and I trust them with my car and their work ethics.

Ana Lopez

★★★★★

5 months ago

Recently moved in the area and gave them a shot. It was absolutely great… amazing service and very honest! Definitely will be my new neighborhood car service shop!

Eric Chen

★★★★★

6 months ago

I have been taking my car here for a few years now and every time my car is serviced properly. The guys here are friendly and honest with me. Every time I come here, I have had a good experience so far. I would recommend if you need your car serviced.

Showmethemonk

★★★★★

a month ago

Excellent timing belt work. These guys are honest and efficient. Sonny the mechanic is professional and highly knowledgeable. Highly recommended!

Bettina

★★★★★

a month ago

Came for an inspection and was out in 30 minutes. They were friendly and greeted me upon entering. Will definitely return if I need other things done.

Samantha Pierre-Louis

★★★★★

a month ago

The guys are incredibly helpful and friendly. They take the time to let you know if there are other issues with your car and clearly explain whether they need immediate attention or can wait.