O'Reilly Auto Parts

Rosilyn Deleon

★★★★★

8 years ago

I went to O'Reilly Auto Parts tonight to get my blinker bulb replaced they cost $5.79. I cant express how impressed and appreciative I am of this young man named Izaiaz. I had no idea that the ENTIRE front end of my car had to be taken apart to replace a blinker bulb. I had a minor heart attack seeing all those screws, and clips being popped off and my front end disassembled like a jigsaw puzzle. But he replaced both blinker bulbs and put her all back together in about 45 minutes. Everytime I have had to get bulbs replaced or my new battery replaced, the entire staff has been super helpful..but tonight Izaiaz went over the top with his customer service. It's a good feeling to know there are still some good hearted hard working kids out there. Simply put; a diamond in the rough..this experience....priceless!

donald cox

★☆☆☆☆

6 years ago

The worst Auto Parts Store ever Ive been a mechanic all my life (I'm 60 now) so I think I know how to order parts this Store constantly gets my orders wrong. Most of the Employees in my opinion don't know anything about auto repair. Or about car's they are the worst I have ever seen. I go to Morgan Hill for my Auto Parts they know what there doing up there.

Richard Alatorre

★★★☆☆

a year ago

Don't believe them if they tell you we guarantee your part to be here by 4:30. If it is not there they do nothing about the guarantee.

Michelle Neal

★★★★★

a year ago

I always go to O'Reilly's for my auto parts. They always give me the correct part I need and usually have it on hand.

Jo

★★★★★

8 years ago

I went in with a bad battery connection while traveling and the gal came out, checked my battery, saw it was still good, cleaned up the connections and sent me on my way. If I'm ever in Gilroy again, I'll definitely go back!!! You should too.

Matthew Richardson

★★★☆☆

3 years ago

Hit and miss here with service... been to stores where I was assaulted physically and verbally by a manager for taking "too long" shopping after my friend and I were there 5 minutes in Campbell while in Hollister they are very helpful and knowledgeable!

Amandeep Singh

★★★★★

Edited 2 years ago

jimena went out of her way to help me get the car remote battery she told me to go get it from cvs which I did and then she opened it and put it in. Last year they also help me with car alternator and also give me Mario number who put in the alternator. Octavia went out of way to find my car wipers he is the man. The girl she also nice to help me.

Linda Nakano

★★★★★

3 years ago

Great customer service!! Replaced my headlight bulbs, made sure the rest of my lights worked so I would be safe Actually cared! Highly recommend 👌

Nick In Montana

★☆☆☆☆

9 years ago

Save yourself time and money do not order anything from this store. I have received the wrong brake master cylinder twice now with no hope of them getting it right the third time. The parts I have received other than being incorrect are also missing pieces and in opened boxes. In closing if you like never finishing a project and are fine with made in China rejects that other stores won't sell go here. If you value your time or need to get to work Monday morning than pass this store by.

Sarah Williams

★★☆☆☆

8 years ago

So when I went to make a return with my receipt mind you they told me that I couldn't return the product because I ran electricity through it. I bought it I took it out I put the car battery on the charger my dad came in and said what is that I have a better one I took it off a package it up I brought it back to the store same day with the receipt they wouldn't take it back. Another time when I went there to get windshield wipers I gave out the make and model of my car they gave me the wrong blades they were too big. It's unfortunate because O'Reilly's is right by my house for the convenience but I think I might be looking elsewhere for my automobile things

Sarah H

★★★★★

a year ago

Thank you, Steven!! Had to get my car AC fixed and Steven was so helpful, he made sure I bought the right gauge and even helped show me how to add the freon.

Dan

★☆☆☆☆

a year ago

Do not use O’Reillys 100% Chinese parts, and on failure of these parts i.e. DOA their manager will not compensate you for any other associated goods for the install of that part If you look at the serpentine belt I bought from O’Reillys and you hold it up next to a Napa belt. It’s 1/2 the thickness what junk parts these people are selling. They screwed me on a master cylinder that was DOA and was so cheap. They would not give me the 3 quart of brake fluid that is required to reinstall another master cylinder. They take no value for your time they will not call you back. They will just take your money. Give you a Chinese part and you’re on your own, good luck with that attitude you have permanently lost this client

Estevan Dominguez

★☆☆☆☆

11 months ago

Waited in line for about 10-15 mins none of the employees acknowledged me just walked right past while I was waiting to checkout. Although one employee was about to ring me up but turned around and walked to the back with no response saying "be right with you" at all. I walked out and went to AutoZone was done in less than 5 mins.

Bella Hannah

★★★★★

5 months ago

Shout out Daniel!!! He helped me find what size wipers I needed and installed them for me!!!! Get that man a raise!

abraham abohande

★☆☆☆☆

a month ago

u call they never answer the phone people are so lazy to work on this day

R AQUINO

★★★★★

4 years ago

Best customer service hands down! They are always super knowledgeable and friendly. Store is always clean too.

H Hart

★★★★★

a month ago

Called today looking for an odd part. Spoke with Jay. He was super helpful and patient. He found it in the system at another store, but didn’t rely on that alone and called them to make sure they have them and that it will be delivered to the store before having me come. Thanks!🙏🏼