Oakland Kia Service & Parts

Mark M

★★★★☆

Edited a year ago

Updated review: Dan at Oakland Kia promptly reached out to me about my original review and was able to get my car in to fix the problems that weren’t address. I really appreciated how they responded and took accountability for my complaints. Ultimately very happy with my service Prior review: I didn’t have a great experience with the Kia service center. I took our Niro Ev for some routine maintenance and what seemed like simple repairs for the tail light and the windshield wiper. They said in order to figure out what was wrong with the windshield wipers I had to pay $250 for them to run a diagnostic test. For that they just shot water through the line and told me it was the windshield wiper motor which would cost an additional $400. I spent almost $1300 with them and when I got home the tail light still doesn’t work and the car battery died. I’ve read online that it is a routine check for them to look at battery health which they clearly didn’t do. Pretty mad that things cost this much now days but you don’t get the quality assurance you should for that amount

Erik Toth

★★★★★

Edited 9 years ago

From start to finish, my experience with Oakland Kia was a great one. Sammy Soriano, my salesperson, worked closely with his manager to search all of the inventory within the San Francisco Bay area to find EXACTLY the car I wanted. They went above and beyond. I appreciated their sincerity and desire to give the best customer experience. I never felt pressured in the "schmooze" auto salesman sort of way. Instead I felt respected and was given the right amount of time to think before my purchase. Speaking of purchase, It was great. It only took 30min to sign all of the paperwork and drive out the door with my new 2017 Kia Sportage SX. I would highly recommend them to other people.

Marco Gonzalez-Navarro

★★★★★

a year ago

My 6 year old NIRO EV had a rumble noise in the engine. Daniel Vargas was amazing at working with Kia Warranty to have the whole engine and transmission replaced under TSB ELE 234 at no cost to me under the 10 year powertrain warranty. This was the kind of service that gives me confidence in buying Kia again. And the car was washed when I picked it up a week later! Daniel texted me the whole time to let me know how the repair was progressing.

Noe Flores

★★★★★

a year ago

Came here cause it was time to service my Niro EV. Daniel took care of me and the service I needed actually had a recall relevant to it so it ended up being covered. On top of that, they washed the car. First time I’ve been to a place that washes my car from a recall repair order. Definitely coming again.

Jonathan Natkins

★★★★★

a year ago

I came to Oakland Kia with an issue with a new car, and Daniel took incredible care of me. He helped me coordinate with Kia Customer Care to get a loaner vehicle as an exception to their normal policy, regularly shared updates with me on the status of the repairs, and generally provided exceptional service. I’m immensely grateful for the attention I received and how these folks helped me navigate Kia’s corporate policies. Definitely will come back here the next time I need a service.

Roberta P.

★★★★★

9 months ago

I’ve been getting my Kia Optima serviced at Kia Oakland branch for many years and there’s so many reasons why I keep coming back. The customers service has escaleted in all ways positive. Leurm and Daniel were both awesome. They listened to my specific service needs, explained in laymen’s terms what was going on with my car and then helped me choose a service plan that met my financial needs. In addition I was offered a complimentary ride to/ from the shop. Thank you both for your kindness and forthrightness in dealing with your customers. Kudos!👏🏾 ❤️

Susan Williams

★★★★★

Edited a year ago

I brought my car in for its first service. The woman who checked me in went above and beyond to help me as I needed additional information to use my service contract. She was good natured, competent and helpful, which was so refreshing in a setting like this. When I picked up my car at the end of the day, one of the technicians spent a lot of time showing me many of the features of my car that I was unsure how to access. He was so patient and seemed genuinely invested in me leaving with all my questions answered. Overall a very positive experience.

Joy Smith Padilla

★★★★★

9 months ago

Great customer service! This Oakland KIA location has been a fantastic resource for me and my 2016 Forte. I love my car and glad I continue to make the investment in getting services at Oakland KIA! Big thanks to Leurm and Daniel for friendliness and for always getting me an appointment.

Ruth Stroup

★★★☆☆

a year ago

I took my 2017 Kia in for an oil changed and a 45k mile service on a Saturday. I was the first customer at 8am. I was told the service would take 90 minutes. After 2 hours, I checked in with the service advisor, and it seems they needed to order a part for what I thought was a routine service. After that the service advisor checked in with me regularly since I was waiting in the customer lounge. I had a nice chat with a couple who were also waiting an extraordinary amount of time for an oil change. Got my car back around noon. This service cost $900. I think I'm done getting dealer service for my car (I do it in case there's ever an issue with the 10 year warranty)

javier prudencio

★☆☆☆☆

10 months ago

Picked up my car after they replaced the transmission. Found the under liner in my rear seat not reinstalled .No big deal as they reinstalled as I waited.checked my center console and saw all my 1’s I keep in there for parking missing .Of course they don’t take responsibility.Not good for a business to employ thieves.Makes you feel violated and no confidence on your local Kia service center. Extremely disappointed.

Mis understood

★★★★★

Edited 6 months ago

September 15, 2025 Dainel thank you for keeping up your word. The service was awesome and everyone here was nice! She runs like I first got her! I will be back for sure 😊 June 17, 2025 is when I got my car serviced here. They were done with the car earlier but couldn't clean my car since it was lunch time. Had to be at work so I asked to get my car washed on next monday. I spoke with Daniel on Friday, and he told me that if I filled out the customer service email and gave them a good score that he would throw in a free item. Now here June 23, washed my car and now I have scratch and scraped my paint on my new car. By the time I seen this they closed I went the next morning 6/24/25 and spoke with Patrick. He said that the manager would call me back about the situation. It is now July 1, with still no callback! It's a very sad situation I've gone through with them! This used to be a great place, but now I have to take it a step further with no response from oakland kia! Love this place! They take great care for my car, but i do miss when they wash your car after they were done. There was a lot of dust from it being in a garage. Other than that thank you 🙏 Camron is awesome!

C O

★★★★★

5 years ago

Went in for oil change and tire rotation, everyone was professional and respectful. No high pressure pitch for expensive services or repairs. My car's service was completed in an hour and i was out on time.

Susanne Schuler

★★★★★

2 years ago

We were in San Francisco and leaving to drive back to Florida. Someone broke the driver's side rear window out of our 2023 Kia Telluride. Geico, Safelite and the San Francisco Kia dealer said it couldn't be fixed for at least two weeks. I called the Oakland Kia parts department and spoke with Alex, the parts department manager. He not only got the glass, but he also arranged to have it installed the day it arrived. I would give him and the dealership more stars if I could. Thank you again!

Alan Yuen

★★★★★

3 months ago

I dropped off my telluride for maintenance, and it was a pleasant experience. Daniel was very attentive and nice to work with, and he set me up with a complimentary ride to/from work and a car wash.

Julia Buckey

★☆☆☆☆

3 months ago

Dont go here. First, they charge $250 per item you would like them to take a look at even if the issue is very small. Second, they told me I would need to replace my entire transmission for $5,000. Took it to a transmission specialist for a second opinion and the issue was fixed for $500. They will overcharge you however possible.

Kan Yan

★★★★★

a month ago

I went here for a first scheduled maintenance on my car and they told me that it would actually be free at the dealership I bought it from so I should consider taking it there instead. How honest and generous of them. Will be coming back here for my future maintenance for sure!

Brinda Kamalia

★☆☆☆☆

7 months ago

I brought my car into this Kia service center for routine maintenance, and they found an oil leak. They assured me the issue was fixed. Not only did I pay for the repair, but I also trusted their word. A day later, I noticed the same oil spots under my car—meaning the leak was never actually resolved. The next day, while driving through the desert, the car broke down from that same oil leak. We were stranded in the middle of nowhere and had to pay for a very expensive tow truck to get out of the situation. This wasn’t just an inconvenience—it was dangerous and costly. I paid for maintenance and repairs that were clearly not done correctly, and their negligence left us with additional, unexpected expenses. I am demanding reimbursement for both the faulty service and the towing costs caused by their failure. Customers should never have to question whether a Kia service center actually did the work they promised.