Reviews
Jovanni Jones
They take forever with the service the workers move very slow
★☆☆☆☆ 4 days ago
Justin Frank
Alex and the team did a fantastic job helping us with our vehicle. There were some extensive repairs needed and they were willing to work through the issue and help us make the best decision to get the vehicle operating. I would highly recommend the team.
★★★★★ 6 days ago
Marshall DAHL
★★★☆☆ 2 weeks ago
mikeg405
★★★★★ 3 weeks ago
Darryl Oaks
They where kind and courteous and helpful
★★★★★ 3 weeks ago
wanda sanchez
My appointment was from 1pm to 2pm and I can understand things getting delayed it happens but the arrogance and unprofessional behaviour from the manager was the worst part he was rude . While waiting I decided to see where my car was and it was still parked in the same spot , when I questioned him on it his attitude was to hand me my keys and tell me to leave if that’s what I wanted , which was very unprofessional and rude. I told him I can’t leave now I have been here 1 hour and 15 minutes and won’t be able to get it elsewhere at this time. So I want to thank Ramon C for the rude and unprofessional attitude he had. Now I went to Kissimmee because I had a bad experience in winter haven but now I can confirm it’s not the areas it’s actually pep boys employees. I know customers may not always be right but courtesy is free and as a manager should be implemented by him first.
Thank you Pep Boys I will not be returning to any of your facilities again.
★☆☆☆☆ 3 weeks ago
Reese Lovette
Most horrendous experience I have ever had, really reminded me that you always need a man with you when you service your car. Called ahead for pricing for a brake fluid flush, was told they can do that service alone for 74. Awesome! I go to my appointment hes like yes we can do that alone. Great! Then he comes out again with the fear mongering. Trying to claim that my brake pads are bad and thats why I’m feeling pressure when I brake. I am not! I actually brake perfectly fine and I would know since I HAVE had those exact problems before and know how they feel. The services he insisted that are suddenly required in order to do a flush (which are listed as 258 on the website) are magically 525. Do you think I am stupid? You look at a woman and think she’s gonna genuinely buy that? I went on the website to book my appointment do you think I mystically missed prices listed? Just do the flush take my 74 and let me go home. Do NOT come to this location if you are a woman they will try to double charge you and force you to do services that you don’t even need! The fact that if he was just HONEST about the cost of the services I know I do not need, I would have just eaten the 258 and taken the extra services so I wouldn’t have to do them later. But I will be taking my money elsewhere and you should too. Unacceptable.
★☆☆☆☆ a month ago
christ hamlette
Friendly people, and many workers. The issue is that I was told the job would take 2 hours MAX and I waited 4 hours... my only advice is to be honest to people and let them know really how long they will wait before taking keys.
★★★☆☆ a month ago
Olga Torres
★★★★★ a month ago
Victor Tavano
Great service great price and my vehicle is running smoothly and the tires are great
★★★★★ a month ago
Maikel Chao
5 hours to change one tire.... if you want to get a upsell bill and spend your whole day in a tire place I recommend this place... shameful
★☆☆☆☆ a month ago
Kim Tavano
Great service and excellent quality tires
★★★★★ a month ago
Chloe F.
Marcus was extremely helpful and welcoming. After Walmart could not help me, Marcus at pep boys was extremely helpful. I needed two new front tires asap for my trip back home and they had it in stock at a fair price. He assured they were installed quickly and was very kind and understanding in the process. I would 100% recommend him and this location. Thank you so much for your help.
★★★★★ a month ago
Daigu Naqsh
Todo bien en ésta ocasión. Gracias.
★★★★★ a month ago
Wendy Frederick
★★★★★ a month ago
Nataly De la Torre
This pep boys location is great! Alexis does a really great job at taking care of you! 10/10 customer service, he’s super attentive and amazing at his job.
★★★★★ 2 months ago
Johnny Ruiz
★★★★★ 2 months ago