Pep Boys

Felix Vazquez

★☆☆☆☆

4 months ago

This has to be the worst place in York, Pennsylvania. The customer service is horrible. I had ordered tires and I went for my appointment at 1 PM and the guy that was working at the register for one he looked lost as in he didn’t even know what he was doing then to install four tires. He’s telling me it’s gonna take two hours to install four tires and I was the only customer there so I don’t know if they had to do anything with my skin color but he was giving that vibe please everyone that resist do not go to Pep Boys on Locust Road.

Mary

★☆☆☆☆

5 months ago

My engine is making a noise. i made an appointment for an engine diagnostic on October 13th. i dropped off my jeep, and came back after they told me it was ready for pickup. they told me that the engine was making a noise because the oil was low. they charged me $120 and only changed my oil. it's october 17th now, and my car is still making the same noise that it was making before I brought it to pep boys. i even showed them a video of the exact noise that my engine was making, and when I came to pick up my jeep i didn't believe that it was just an oil change issue, because i know what a car that has not enough oil in it sounds like. the guy at the counter was irritated, but we went outside and he turned on the car for about 15 seconds. he said, "i dont hear a noise" i go inside and I pay $120 for an oil change. supposedly the low oil was the issue. if that was the issue, why is my car still making the same noise? i'm beyond irritated, and I think it's absolutely ridiculous for them to try and tell me that I only needed an oil change when there's obviously something else going on. And fix your speed bumps. why are they so high?

Autumn

★☆☆☆☆

5 months ago

Scheduled 2 appts. Both times was told it would be hours to wait. I asked what isthe point of scheduling an appointment? The guy had no answer for that besides, itll be hours... Don't recommend this business to anyone. Don't waste your time unless you dont care about leaving your car all day.

Julie File

★☆☆☆☆

5 months ago

I don’t recommend. Had an appointment, they cancelled when we were there. Not professional. You need to review the booking online, why allowing everyone to have an appointment at the same time? And if not doable, why don’t you call the customer to let them know?

Jason Orndorff

★★★★★

10 months ago

Had a pleasant experience getting NITTO TERRA GRAPPLERS G3…AT LT tires for my RAM and Goodyear Electricdrive EV tires for my ID4. Bill was excellent to work with and I have no complaints on any services provided… very happy !! Thank you Bill and the PepBoys crew!

Kirby Charleston

★★★★★

5 months ago

Great deal on line vs local competitors. Smooth, quick process to place an order and schedule the install. Guys in the shop were friendly and professional. All questions answered on the spot. Thanks guys.

Linda Matcuk

★★★★★

7 months ago

Bill took excellent care of us & our car. He walked us through what needed done & when they found we needed tires, he found us a good deal. We couldn’t have been more pleased.

Ashley Egan

★☆☆☆☆

7 months ago

I made an appointment for 9:30 the day before, I come for the appointment at my scheduled time, and they tell me they can’t take in my truck for another 2 hours, and that they’ll have it ready after another “few” hours. What’s the point of making an appointment? Autocare Center next door is much better. I explained my problem, and they were able to squeeze me in even though I didn’t have an appointment.

Michael Blum

★★★★★

11 months ago

GREAT EXPERIENCE! Outstanding from the detailed instructions on overnight drop off to clearly defined service requests. The team addressed my evaluation for repairs, communicated effectively via text and were available for a defined follow up on recommendations and required services. The work was completed timely and the service personnel were available and quickly processed my billing. I would highly recommend pep boys and I will be back in the future. Signed, Trusted Client

Heather McAward

★☆☆☆☆

7 months ago

The new service manager is HORRIBLE. Right from the start he is was demeaning and extremely rude to me. I wish I would’ve trusted my gut and took my vehicle elsewhere like I was going to do. In my over 10 years of going to this location, I have never been talked to like this or treated like this. And they are incompetent. Failed my state inspection trying to say there is an issue with a light sensor that occasionally goes on that has done this for over 3 years that Chevy said does not need to be replaced and that it would be a waste to replace b/c they’d have to take the car apart to find which sensor it is b/c the sensor is in 2 different locations. Not to mention, pepboys passed me state inspection last year and Chevy has when I have gone to them. Then pepboys acted like they knew what to do to fix it when they don’t! My husband experienced even worse treatment and incompetency months prior. I didn’t know it was this guy until I told me husband the treatment I experienced and what they said and he said he knew exactly who I was talking about and looked in the store and said that was him. They will NEVER receive my business again.

Jacqueline Butler

★★★★★

6 months ago

Everyone here is very respectful and professional and take the time to explain the process . Over the years I had different services like repair and oil change and emissions and I truly appreciate and value you guys!! Thank you for everything

Myla

★★★★★

a year ago

I had an issue with my tires that were installed incorrectly at a Pep Boys location in another state two years ago. The threads were installed wrong, and it caused me some concern. When I brought my car into this location, the team was incredibly helpful. A very nice gentleman took care of everything, fixing the issue and reinstalling the threads properly. I really appreciated the excellent customer service and their expertise in getting things right. Highly recommend this location!

Cy Emery

★★★★★

5 months ago

The service was excellent. Craig and Jay do an excellent job with customer service. Both are very knowledgeable, kind, and considerate. Very respectful atmosphere.

Hidden

★☆☆☆☆

Edited a month ago

If I could give it lowers stars I would. Worst place. Jay was extremely rude to me and the other employees.

Rebecca Winemiller

★★★★★

Edited 4 months ago

I was disappointed this time that the labor cost to change my brakes was so high. But the service was timely and they were good to work with.

Sir Miller

★★★★☆

9 months ago

Good people and good work just make sure that if you're going to have them read codes for you, that you have done it yourself already or just know what part/area it is and when it comes to O2 sensors that they give you the right one. Don't be me and wait too long to see if its the right one. But hey, it was just one person, they're good at what they do still.😎👍

malsatego

★☆☆☆☆

Edited 7 years ago

I pulled into pep boys parking lot with a tire that was about to blow out. A bubble had pushed through my sidewall. I was prepared to purchase a new tire. The lady at the counter was made aware of how dire my situation was. Also that I was prepared to buy new tires. I told her that I barely made it to the parking lot. She said she couldn't fix it until the next day. "It's a tire not a transmission" I told her. She said there were no technicians to do it. Why does pep boys have six bay doors and never more then two technicians? How long would it take to fix a tire? Ten minutes? I got a mile away before the tire blew out. Nearly crashed. I will never return to pep boys for anything. If they would have taken five minutes they could have made a sale of hundreds of dollars. Put the customer first and made sure I was safe. Very disgusted with the whole experience.