Pep Boys

Hector Pacheco

★★★★★

6 months ago

Service advisor (Elbert) helped me one mor time!!! Battery replaced quickly.

Carmen Amador-Velázquez

★☆☆☆☆

2 years ago

Took my car there for issues with the AC, had a diagnosis done, they said it was the evaporator, it was changed, they charged me $1400+, in less than a month the AC stopped working, when back, they said this time was the air compressor but weren’t too sure about it, they asked $1900 to repair it but cannot guarantee the AC will work this time??? Sounds shady to me! Are you having me pay for unnecessary repairs because you don’t have the ability to give a clear and consistent diagnosis? Not sure I would be going back there! The shop did not give me a good vibe and not sure I can trust them. Sorry!!!

RUBEN DAVID DELGADO

★★★★★

a year ago

Got a super Black Friday Special on 4 Kumo Tires with installation and alignment included. Excellent Service.

wilfredo Velez

★★★★★

a year ago

Excellent service, Alexander was very attentive to our request and the technicians did a great job diagnosing and replacing damaged parts, my wife’s Jeep came out begging for road 👍👍

Jorge Rodriguez

★☆☆☆☆

2 years ago

Went there to get an oil change and after an hour received a call that there was a giant rat in the engine and there was poip everywhere. All the men there apparently went into hiding. at least one brave person screwed the cover back on. I went to a quick lube behind Walmart got it done super quick, and no problems. I asked the person if there was anything weird, and they said all good.

Alexander Rivera

★☆☆☆☆

Edited a year ago

2nd time in the last couple months. For one vehicle, oil change,tire rotation and normal check up.Never got the tire rotation.2nd vehicle, appointment at 8am,tire rotation,break service and oil change.Again,never got the tire rotation.Took an entire work tour from 8 to 430 to get my vehicle . Don't matter to me, but took too long to do that when my vehicle was already inspected and with 2 tires dismounted.Since early morning until afternoon. The employee that received me in the morning very polite but the others excluded the one that handled me the vehicle didn't know how to work it out the delay.Never going back.

Richard Lewis

★★★★★

3 years ago

Highly recommend Pep Boys in this Bayamon location. Jose offered a selection of tires and educated me about each type. I liked the time he took and made me feel comfortable with my choice. It took about 90 minutes without appointment install the new tires. The store is very well staffed.

María E Paniagua

★★☆☆☆

a year ago

Very unprofessional employee Andres. He needs to be trained on work ethics, etc. though it seems his boss don't care as well.

Joe Curet

★★★★★

2 years ago

Excellent service. The tires were not available however they were ordered and received the next day as said by the employee. Fast and efficient service.

F O

★☆☆☆☆

2 years ago

I am loyal to Pepboys. They are always my first option. But Ive been dissapointed lately. I went at 4pm, said they were not taking more cars for the day, short staffed. Go the next day, 5hrs to get my oil change. I also asked for my tires to be rotated, employee said "its always included with the service". Employee called 2 times, rushing me to come pick up my unit. When my uber dropped me I said "were you able to rotate the tires?" He said "of course" I said, "funny, no one asked where the tire key was, you cant take the tire off without the key". He looks lost goes back and says "sorry we forgot, and we cant do it cause we already parked your car".

Manuel Paez

★★★★★

a year ago

Very good service, reasonable prices and in good time, did not lose much time. Excellent Value overall.

Dr. Gabriel Ramos-Toledo

★★★★★

a year ago

During my visit to Pepboys in Bayamon, Puerto Rico, I received good treatment and service. The service agent was very communicative and oriented in the changes and mechanics that would be worked on my vehicle.

Nanny Soleil

★★★★★

5 years ago

Respect to Edgar and Christian. I walked in with my vehicle, no appointment, and they both immediately assisted me. Edgar explained the covid rules and timeframes. While Christian checked for parts and next available mechanic. I expected an expensive and lengthy repair. Was out of store in less than 2 hours. Very happy customer.

Priscilla Rodriguez

★☆☆☆☆

5 years ago

Great place to go if you don't want help. Rely on google when you come to this store because after asking for help 2 times they couldn't be bothered to help us find what we needed. They just stood there chatting away with their coworkers while we used an online search engine to find what we needed.

Denise Santiago

★★★★★

2 years ago

They were done with the car an hour faster than they had estimated! Very pleased with the service.

Leonardo Espina

★★★★★

2 years ago

Needed replacement suspension parts and brakes for Tahoe 2002 were found and replace , runs great very happy job done.

Andres Torres

★★★★★

3 years ago

Excellent service. Very polite and friendly customer service. They go for that extra mile.