About Business
Pep Boys brings expert Car Repair solutions to the local community in Trujillo Alto, Puerto Rico, San Juan. From Auto repair shop, Auto parts store, Oil change service to complex Car Repair projects, they maintain high standards of service quality. Local residents in Trujillo Alto, Puerto Rico appreciate their attention to detail, leading to a consistent 4.3/5 rating from 1094 reviewers. By focusing on the specific requirements of the Trujillo Alto, Puerto Rico area, they have built a loyal following among local Car Repair customers. Explore their full range of Car Repair services and see why they are a preferred choice for customers across Trujillo Alto, Puerto Rico and beyond.
Google Reviews
Hailey Allen
★★
☆☆☆
2 months ago
Second time we've come here where after we agreed on the price/service, they call 2 hours later with an excuse why the price is significantly higher. Hard to tell whether they were legitimate excuses or they were trying to get us to pay more. This last time they said they accidentally wrote down the wrong tire size, and the only stock they have of the correct tire size is an extra $60 per tire and doesnt include an alignment like the selected tire. The guy had walked out to the car specifically to look at what size tires with a notebook in hand and then just "wrote it down wrong?" I mightve believed him if when we came previosly for our other car, they hadn't told us about an "issue" that was going to cost an extra $800, that 2 other mechanics didn't find.
Jorge Morales
★★
☆☆☆
6 months ago
Came in for a simple oil change and tire rotation but ended up waiting over two hours. While I trust the quality of the mechanics, the long wait time for basic maintenance was disappointing. Next time, I’ll likely choose a quick-lube shop instead of returning here.
LAO
★
☆☆☆☆
6 months ago
Customer service was terrible at Pepboys. I was the only one in line and waited a long time while the employee stayed on the computer without even saying “I’ll be with you shortly.” I explained that I heard a noise in my car, and they told me it was the brakes, even though the brakes look fine and work well. To make things worse, Pepboys no longer sells auto parts like before; now they only handle mechanical work. Nothing they say feels trustworthy, and the way they communicate is unprofessional. I do not recommend this place to anyone.
mitchell Lopez
★★★★★
3 weeks ago
Employees are very professional, knowledgeable, and very helpful with yuo and your vehicle.
Diego Ortiz
★
☆☆☆☆
7 months ago
2.5 hours to change ONE tire and if I come to change my tire why do you have my hood popped open talking about other services I need. JUST CHANGE MY TIRE. How can a simple request which WE AS A CLIENT PAY FOR to change ONE tire take 2.5 hours.
Jack Mead
★★
☆☆☆
11 months ago
You have to be very clear and have to review the invoice for the work to be done before you agree to pay for the work to be done. I priced a service and thought it was too expensive and said no to the service and they did it anyways like I had requested it when I had not I just was pricing it. I wished it had been better because it would have been very convenient for me to go to that location. 😒
Wayne Reeves
★★★★★
10 months ago
Congratulations for having an exceptional professional and courteous affable staff, namely Alexis Adorno. It is the most satisfying experience for your customers. Wishes for good health, peace and continued success!
Alicia Caban
★★★★★
a year ago
I recently purchased new tires for my SUV from Pep Boys, anticipating next-day delivery, but due to the holiday, they arrived two days later. Upon arrival, the store contacted me as promised, scheduled an appointment, and efficiently completed the installation within 1.5 hours. Consistently, my experiences with Pep Boys have been satisfactory.
Guillermo Rivera-Cruz
★★★
☆☆
a year ago
I need a air conditioning service... Another Pep Boys store recommended them... I go three times (it's the one near my house) and the technician is not available... I left my info for calling when the technician was available and nothing happen... Finally I go to another place to get fixed... Is awful that the Pep Boys philosophy is not well implemented in all stores and worst, you lost a valuable and loyal customer... I will never go there...
Andy Zapata
★
☆☆☆☆
a year ago
Went in for an oil change, they tell me theres only two cars in front of me. Started waiting around 12:20 pm… by 3 pm they call me to offer me other services, i tell them no, just the oil change. At about 3:30 pm i go tell them about the extended wait time and they told me they were stuck trying to reset the mileage🤡…they charge me and give me the keys. When i checked under the hood, i noticed the coolant level was almost at the overflow point and there were a lot of wet parts near the alternator and belt. Also the coolant seemed to be a different color. I opened the coolant reservoir and noticed drops of clear liquid which i deduced to be water or a mix of another coolant and water. I hope it is coolant or distilled water because if I notice any sign of tap water motor oxidation in the upcoming months, I will seek legal assistance.
Amy Lindsey-Colon
★★★★★
2 years ago
Able to see and repair my car at 3:30pm for my a/c. It was a very hot day! Job well done. Profesional, responsive, kept me informed by person, texts and email of the process. I will highly recommend and be back for any other car repairs. Thank you so much!
Raul Mondriguez
★★★★★
a year ago
You're lucky to have such courteous employees. Carmelo, the employee who dealt with my car, kept a cool head inspire of the lenghty and awkward inconvenience I had to endure. Good man, Carmelo.
Saul Arceo
★
☆☆☆☆
2 years ago
I check my vehicle myself every weekend: oil, coolant, brake fluid levels, tire pressure... Right before this oil change, coolant in auto was bright green before service. After the oil change, this weekend, when I was checking my vehicle at home, as every weekend, I realize coolant is dark brown and I remember getting from the advisor this recommendation of coolant flush service. My auto is a hybrid with 50K miles and has 2 coolant reservoirs. The hybrid one is bright green and the other is dark brown now. It seems as if someone had mixed it with another coolant with different color. Never happened this to me before. I'm so disapppointed...
Chris PR
★
☆☆☆☆
4 months ago
Terrible, long wait time and poor customer service
DAVID SEGUI
★★★
☆☆
a year ago
Pep boys attention was not bad at all, but some customers like myself will always ask for proof of their work, specially if we also have a specialty other degree in technical automotive with the highest notes in the area. They couldn’t even showed me the vehicle alignment graphics, which should be a must. Now wonder why their businesses have declined so bad.
Carlos Marchi
★
☆☆☆☆
a year ago
Store wanted to charge me $170.00 more for adding/removing wheel alignment shims which is the manufacturer's procedure to align my car. If you accept a car for wheel alignment that has the shim based system, you have to work with these to align the car. It is ok to pay for the additional shims if needed, but not more than the alignment cost itself.
Pedro Millan
★★★★★
a year ago
From desk, person willing to assist, the mechanic very concerned about the extra parts I bought. Very professional!! Quick service.
SurgeofGaming
★★★★★
2 years ago
They won’t always have everything. But from experience and compared to it’s other facilities. This Pep Boys in particular provides the best service in the whole island. Tires, Batteries, Oil Change, Break Panel Pins. Their much better prepared and have a greater number of staff all ready to fit your vehicles needs.
Intercyber55
★★★★★
Edited 8 months ago
Great excellent service. Fast repair and exceded my expectations.
Mattia Masnari
★★
☆☆☆
3 years ago
Changed A/C compressor last year failed again after only 13 months (two of which I was outside of the country). Got told I had to replace once again compressor, evaporator,…and when I went to the shop to take my car back they said after a quick review I just need my POA to be change. Wondering if that was the problem all along, also wonder if last year’s installation was done properly since it is not very common for the system to have an issue this fast.
