Pep Boys

Rafael Rivera

★★★★★

a year ago

Excellent service at PepBoys (Altamira PR). Recent purchase of 4 new tires (Cooper) to replace old ones. Great offer and price, as well as service.

Adriana Lorenzo

★★★★★

a year ago

Great service very nice people. I went because my battery was giving me Problems and they were quick on checking and giving me options. Overall very good service

brock sørenson

★☆☆☆☆

a year ago

Needed to repair a leak in my tire, and after waiting in line, I requested help patching the leak and I was told they couldn't handle this request. 4 sales people inside, 4 in the garage, that's not a ratio that's going to make you ANY money as a business. Although I understand staff shortages, you are a tire shop and if you can't help people repair tires something is VERY wrong. Avoid this place, as 'service' is non-existent, unless you want 4 brand new tires... ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯

Samuel Velez

★★★★★

6 months ago

Was right on time and a very fast service.

Moob Stew

★☆☆☆☆

7 months ago

Super slow service would not recommend six guys standing around doing nothing oil change took over three hours

Mi Fernandez

★★★☆☆

a year ago

It could have been repaired but they gave a false excuse regarding where was located. I ended buying a new tire because they would repair. UNNECESSARY.

Andrés Espaillat

★★☆☆☆

a year ago

They cheat you. I went to change 2 tires and they took 2.5 hours and left the car dirty with oily handprints. The worst part was that they charged $65 for an alignment and never did it. It was a tire change so it wasn't even necessary in the first place. They did give me a refund after I told them. They are good at hiding the cars and you need to pay attention to your car or they could do the same.

Benjamin Sharp

★★★★★

a year ago

I’m in town on vacation. An emergency automobile repair is never something that can be enjoyed. However, the gentlemen who checked me in and explained that the repair work was going to take until the following day was very kind and professional. These guys know their stuff and got me back on the road quickly. Good group of people to deal with. 👍

Grayson Brown

★★★★★

a year ago

The service is excellent and professional. They did what they said they would do at the quoted price. Making an appointment online was easy. English and Spanish speakers. I had an oil change, replace all tire pressure sensors, and 2 tires: $1,370. Not the cheapest, not the most expensive. Reliable & predictable service. The only down side is that they were in the middle of an extensive remodeling. Did not affect service but I like browsing in the store while waiting and that wasn't possible on this visit. I'm sure this will be a short term issue. Recommended.

Onix Martinez

★★★★★

4 months ago

I was told in the beginning of August in an oil change that I needed a new battery and finally went in to get my battery.

RJH

★★★★★

10 months ago

Checked in with Javier at the San Juan Puerto Rico Pepboys #926. Javier right away knew we had a language barrier. Without a thought, Javier used his phone to translate with me. Even keeping me up to date an at one point I observed him helping the mechanic work on my car! Great experience, definitely recommend location #926!

zenon mercado

★★☆☆☆

5 months ago

I had a broken caliper bolt in our Tesla and they said they couldn't work on a Tesla. I told them it was the brakes which are the same as any other car but he wouldn't budge. I went next door into Autozone and bought a bunch of tools and worked on the car in the parking lot. I'm not sure I understand the fear of liability.

charanjeet singh

★☆☆☆☆

a month ago

I booked an appointment for oil change ...but when I went there....they refused to attend...really bad service...I don't recommend going there.

Wilma Velez

★★★★★

5 months ago

The coworkers were very polite, at the time was an emergency, and far from home. Seeing the urgency to get to my sick dad, they got out of the way to get my car ready and head to home. Always greatful

Elmira Allaback

★★★★★

a year ago

I recently visited Pep Boys for a tire issue, and they went above and beyond to help me. Not only did they fix my tire, but they also addressed another issue my car had. The staff was incredibly patient and respectful, truly understanding my situation. Their exceptional service and genuine care made a stressful situation much easier. If I could give more than five stars, I would! God bless them for their outstanding help.

Angelo DesmoRosso

★★★★★

2 months ago

Pep Boys is great; I love their mechanics and sales advisors. Did an outstanding job with my Lexus es350 brake's.

Paola Diaz

★★★★★

4 months ago

The other day I had to go to pep boys because my car was heating up. To my surprise, it wasn’t the only thing that was giving problems Carlos was the one that attended me, really kind and helped me a lot with my car, he also offered coffee and a charger for my phone. I was there for 5 hours, but it was worth the time. Need to give him a raise ASAP