Prestige Cadillac

Jordan Buchanan

★☆☆☆☆

2 months ago

This is the worst dealership I’ve ever worked with. I took my car to them about a month ago for a simple part to fix for my windshield wiper fluid. They told me to bring it back in 2 days and they could replace the part and that nothing else was wrong with my car. I took my car back and then they told me they didn’t have the part yet. No call, no warning. I called a week later, still didn’t have the part. Called 2 weeks later because I still never heard back, still no part and the person I was working with no longer works there. They allow so much to fall through the cracks. Now they finally have my part in but tell me I need a new alignment now when I haven’t even driven the car much for the last 3 weeks. Also anytime you want to talk to the person you were working with, they transfer you 3 different times just to let you know that the person you’re working with isn’t available. I usually go to LaFontaine and there service department is incredible but I decided to give Prestige a try since it’s closer to my house but I’ll never send my car here ever again.

Mary Haezebrouck

★★★★★

4 months ago

We worked with an excellent sales person Saif Aldulaimi. Saif was a great listener, worked hard to get us the best lease price and kindly walked us through the process. Our car was ready with a big silver bow on it when we picked it up. Can’t say enough about our experience! Will continue to buy and lease from Prestige and Saif!!

Blake Miglio

★☆☆☆☆

3 weeks ago

Do not recommend the service center. Damaged my wheels and then ghosted me. Been taking my car there for regular service but when I had them change my winter tires, my wheels came back damaged. I raised the issue and was told I would receive a call within the week. It's been 2 months without a phone call. Called/left numerous messages and emails, none have been returned.

Jeffery Gerding

★★★★★

a month ago

Finding a truck that suited my needs at a Cadillac dealership was a bit odd at first. But as it turned out, it was a great experience with a great team. Working with Pat Bugay and Blaine was just awesome. Worth the trip from the CLE.

Genetia Shields

★★★★★

a year ago

I am writing to express my heartfelt appreciation for the outstanding service I received from Dayna Liverman during my recent purchase of a 2024 Cadillac CT5. Dayna's professionalism and genuine friendliness made my experience at the dealership truly remarkable. Her extensive knowledge of the vehicles and her ability to connect with customers set her apart. She has a fantastic talent for making clients feel valued and understood, which is a rare quality these days. Dayna's warm demeanor and clear communication style were evident in person and over the phone. I recognized her voice immediately, recalling her exceptional service from her previous role at Art Van. She is skilled in her craft and an invaluable asset to your team. Thanks to her dedication and attention to detail, the entire process of purchasing my new Cadillac was seamless. I left the dealership feeling confident and excited about my choice. I must also mention that it was the first time I ever had a photo shoot at a dealership, and I was smiling from ear to ear! It was truly exceptional, and I'll never forget those two big, beautiful red bows on the hood of my new car. I will return and be sure to send others your way. Please extend my gratitude to Dayna for her impeccable service. She exemplifies what customer service should be, and I hope her contributions are recognized within your team. Thank you for fostering a positive environment where professionals like Dayna can thrive.

FYF Webb

★★★★★

9 months ago

I had an incredible experience with Pat Bugay at Prestige Cadillac in Warren, MI. She helped me purchase a 2022 Chevy Corvette C8, and made the entire process smooth and stress-free. Pat was friendly, knowledgeable, and truly went above and beyond to make sure everything was perfect. She kept me informed every step of the way and made me feel confident in my decision. If you’re looking for someone who genuinely cares about their customers and knows their stuff, Pat is the one to see. Highly recommend her and the whole Prestige team!

Zane Williams

★☆☆☆☆

a month ago

I’m very disappointed with my recent experience at Prestige Cadillac’s service department. I was contacted and encouraged to come in for what was clearly presented as a free oil change, but after the service was completed, I was told I had to pay. When I explained that their representative told me the service would be free, instead of honoring that, they used my rewards points. What made matters worse was that the general manager’s response was essentially, “Oh well.” This was a simple misunderstanding that could have easily been resolved, yet the dealership chose to lose a customer over roughly $100. I expected better communication and accountability, especially from management. I hope ownership or upper management reviews situations like this, because I would have preferred to resolve the issue rather than take my business elsewhere permanently. TRAIN YOUR PEOPLE BETTER!!!! Like I said they told me The general manager was looking into it.

Bella Cash

★★★★★

6 months ago

This is the VERY BEST CADILLAC DEALERSHIP IN MICHIGAN!!! Vincent and David are awesome and very friendly. They both helped me purchase my first Cadillac Truck! I am so grateful for their services and expertise. You want great service and a beautiful new Cadillac this is the dealership for you!!

Brian Sides

★☆☆☆☆

a month ago

I recently purchased a 2025 Optiq that turned out to be a lemon. It was in the shop 7 out of the first 9 weeks of owning the vehicle. Service department is not interested in doing anything extra to help out, especially since the vehicle had less than 1,000 miles on it and in service for less than 2 weeks before the first time I had an issue with it. I had to demand a loaner vehicle by getting the service manager involved. The second time the vehicle went in, which was less than 24 hours after getting the vehicle back, I told them that I needed a loaner vehicle and was assured they would have for me. When I arrived to drop my vehicle off, they gave my loaner away to someone else. The service advisors were bickering back and forth in front of all the customers. It was extremely unprofessional. The fourth time the vehicle got dropped off, I was refused a loaner vehicle stating they had none. Cadillac’s executive team agreed to purchase the vehicle back from me and do an MSRP swap for all the service issues, they just needed a VIN number off a new car that it would be swapped out for. The dealership refused to do a dealer trade to get a new vehicle for me or order a new vehicle for me, despite telling me they would be ordering one on Thursday. They also stopped communicating with the Cadillac Executive team to get this resolved. I finally went to another dealership that helped me out in a very timely and professional manner despite having no obligation to do so. I will never step foot in this dealership again.

Erin Ohls

★★★★★

a month ago

Steve Taylor and his team, Nick Petracca, were amazing. We came from Ohio and were making a trade in for a used vehicle. They made everything so easy! We only had to make the trip to test drive the vehicle and make make sure we wanted it. They ensured everything else was in place for us to take it home. We would highly recommend them!

Shanya Reed

★★★★★

a month ago

I had the pleasure of working with Blaine . He was absolutely great in helping in the process of getting my vehicle. He has an awesome personality . I look forward to referring friends and family to Prestige Cadillac because of his great customer service and knowledge. If you happen to stop into this dealership ask for Blaine to experience his great personality and customer service 🙂

Keneithia Cook

★★★★★

7 months ago

My purchase experience from Prestige Cadillac (Warren, MI) with Dayna Liverman was nothing short of amazing! From day 1 of just talking about possible interest, Dayna sent me pictures, texts, and calls just to share what Prestige had to offer. She was patient and personable with me! I hadn’t purchased a new car in 10 years! I was nervous and apprehensive about moving forward! She made me comfortable and assured me that I could trust her expertise. I purchased from out of state. The paperwork process was seamless! Dayna worked hard to get me the best deal they could offer. We went back and forth as I worked through a final decision. I was set on black at first, but Dayna convinced me otherwise that her suggestion was perfect for me! I’m now driving a 2025 Cadillac Optiq in a beautiful argent silver fully loaded with phantom blue interior! I love it! She had it delivered to me in Georgia! I’m so happy! Thank you Dayna for making this new car experience amazing! I can’t thank you enough! You rock and made me a happy customer in so many ways! I’m so happy I listened and have a new vehicle. From start to finish the process was professional and excellent! Dayna is the person to talk to at Prestige Cadillac!

Tonae Patterson

★★★★★

4 months ago

From start to finish, my experience with this dealership has been nothing short of amazing — both when purchasing my vehicle and when bringing it in for service. If you are planning to buy or lease, be sure to ask for Wayne. I guarantee you will not regret it. He is the most genuine and personable car salesman I’ve ever met. Thanks to Wayne, I ended up finding a vehicle that day, that was even better than I expected. The whole experience felt comfortable and honest — no pressure at all, just real help finding what worked best for me. Their service department has also been great. I brought my vehicle in because I noticed a small noise when making sharp turns.. and even though I couldn’t quite replicate it to show them during a test drive, the team still took my concern seriously and figured it out. It turned out to be an alignment issue, and they had my vehicle fixed and back to me in just a few hours. If you’re looking for a Cadillac dealer that truly cares about their customers, this is the place to go. Everyone here has genuinely made sure my needs were taken care of.. so I will continue to return, and be sure to recommend this dealership to anyone looking for a Cadillac.

Green Moss

★★★★★

a month ago

On a frigidly cold January in Michigan i was greeted as i got out of my vehicle in the parking lot by Dayna my sales person . She was energetic excited and very enthusatic to assist me w questions about my interest. After listening to my needs she found the perfect car to fit my needs and lifestyle. She followed through on every detail to make the delivery smooth as possible . Her follow up after the sale has also been stellar. I would highly recommend Prestige Cadillac and Dayna in particular for there passion and pursuit to deliver an excellent service and sales experience to there customers. Thank you Dayna !!!!

Michael

★★★★★

3 weeks ago

Pat answered my initial call to Prestige and ended up providing a 5 Star - door to door experience! We couldn’t be happier! Pat was very knowledgeable and friendly. I will be happy to refer anyone inquiring about where we got our suv.

Michelle Maison

★★★★★

a month ago

Have leased many great cars from Genesis Cadillac over the years and always have received excellent customer service throughout the entire lease, from sales to service. It has been a pleasure working with Natalie Sells and staff over the years. She always goes above and beyond to ensure us that we get the best deal possible. We have recommended her to family and friends. She is a excellent ambassador for this GM dealership. Michelle Urbanczyk

Sue

★★★★★

2 months ago

With retirement right around the corner I wanted to reward myself with a new Cadillac. I was very lucky that Dan was my first point of contact. Dan was very attentive and knowledgeable. Let me just say he was a breath of fresh air, which I have not encountered before! I also had the pleasure of meeting Steve (GM), to reassure me of my purchase. Wayne in financing did a great job to make the purchase flawless. All I can say is that I had a great experience with Prestige, especially since this was my first purchase of a luxury car!