About Business
Primarily Japanese Auto Service is a leading Car Repair specialist serving the Tucson, AZ, Tucson area. They provide a wide variety of solutions, including Auto repair shop, Auto air conditioning service, Auto tune up service, and other Car Repair tasks. Boasting a solid 4.8/5 rating from 791 verified reviews, their reputation precedes them. As a locally-owned business in Tucson, AZ, they are deeply committed to providing honest and reliable Car Repair support to their neighbors. If you are in need of Car Repair assistance, we invite you to reach out to them today or visit their location in Tucson, AZ.
Google Reviews
Mylana Skinner
★★★★★
4 months ago
After having numerous, significant issues with other mechanics, Primarily Japanese came highly recommended by a friend. We have been absolutely thrilled with their knowledge and professionalism. They're honest and make me feel that my vehicle is being cared for in a way that fills me with confidence that I can be feel safe in my car after they complete repairs. I'm grateful to have found them.
Jim Calle
★★★★★
5 months ago
This is the place. This is the auto repair shop you were hoping existed. One where they are careful with their evaluations, repairs and your money. I have used another repair shop in Tucson for more than 2 decades. Their repairs are expert but, over time, they became very aggressive about suggested maintenance and service even when it didn't comport with manufacturer recommendations. The result is always feeling like you might be doing something wrong or, worse, that they are just trying to earn unwarranted dollars from you. I have now lost trust in this other shop. Over the last 2 years, I started bringing my 2 Hondas to Primarily Japanese and they have earned my trust. They fix what needs to be fixed. They consider repairing parts when possible instead of always just replacing everything. And, most importantly, they tell you when they are not sure about a diagnosis for a problem. These three things add up to honesty. They are now my shop for all my cars.
Kim Knight
★★★★★
4 months ago
Excellent service and fair prices. Just be aware that the parts they use when they repair your vehicle are not the cheapest available. This is in your best interest in most cases! But there may be exceptions, like for a headlight ballast in my case. Rest assured you will be notified if something like this comes up. I highly recommend Primarily Japanese to my friends that have cars that fit the bill.
Julie Suma
★★★★★
5 months ago
I have waited a week to leave this review as I needed to see that the repairs were satisfactory and THEY ARE! I orginally took my car to a Toyota dealer and was just not impressed. I looked on YELP and found really good reviews on Primarily Japanese Auto Service. I am so glad I found them. My car now runs beautifully, their service was awesome and reasonable priced. I'm a satisfied and thankful customer.
Scott Doty
★★★★★
2 weeks ago
Multiple trips to dealers and another shop with no resolution for our air conditioner issue! Joe, Perry & their crew at Primarily Japanese found the issue and now our Honda Pilot is Summer-Ready! Thanks PJ Team! Clean, Courteous & Knowledgeable! We will be back…
B Hughes
★★★★★
a month ago
Better than I remembered. I drifted away when I got a new vehicle. Went back when I needed an oil change. These guys & gals are great. I love being able to book an appointment on line. The service is great. Prices are very fair.
HaXng Buddha
★★★★★
3 months ago
This was one of the best service experiences I had in a long time. Priced way better than I expected My car was brought up front with a smile
Brandon Pitts
★★★★★
2 months ago
I purchased a vehicle online and brought it to Primarily Japanese to do an inspection. Chris at the front office was very patient with me as I explained my specific care-abouts. I dropped off my vehicle and they were able to call an Uber so I could get to work. After a few hours, Chris called me back and explained everything they found during the inspection and sent over the report with detailed descriptions and pictures. The shop was very timely and affordable. Chris also provided me with a quote for upcoming maintenance so I can plan ahead. Overall, my experience was great and I will definitely be coming back in the future.
Mary Lancaster
★★★★★
a month ago
I am grateful I have found an honest auto shop since moving back to Tucson from Texas. They were more than reasonable with cost and had me in and out in no time. I have already recommended them to my bestie. Worth the extra miles from my house to get there.
David Gonzalez
★★★
☆☆
2 weeks ago
Everything was fine until I noticed a warning light on the dashboard that hadn’t been there before. One of the technicians tried to dismiss the issue as a coincidence and suggested it was caused by a crack in my windshield, claiming the dashboard error was coming from the windshield camera. How silly is that! In the end, the error cleared itself and I left. Overall, they fixed the water pump, but I don’t think I’ll be going back there.
SKaplanTucson
★★★★★
Edited 2 months ago
This was my first visit to Primary Japanese Auto Service. I am very impressed and will use them instead of the dealer when the need arises. Chris kept me updated throughout the day that they had my car. He is very professional and pleasant. This is a busy place and I can understand why.
Matthew Price
★★
☆☆☆
2 months ago
I had taken a Subaru here before and it was ok. Service was fine. Sold that and got a Tacoma. Wanted to give them another shot. Person at front was alright at drop off. Dropped off at 7:30. They have a sign that says communicate every 2 hours in their office, yet I called at 12:30 to get an update and still had to call back. Was told a guy working on it got pulled to another job and will take a little longer. Finally get the call about it and its alternator. Gives me the quote and seems very high, but I go with it. I go to pick up the vehicle and look at the price of the alternator on the printout and do a quick Google search and could not find one nearly as expensive as the one that they had . I asked the service tech about it and his words were we only marked it up 100 bucks? They needed to still make money. They definitely made money off my service which they charge too much for as well? I left the office with the attendance say wishing me a happy new year but I’m being very displeased telling them. It’s very hard to spend money with them. They do not communicate well and they overcharge. I cannot recommend anyone go here.
Benjamin Super
★★★★★
a month ago
The only critique I have is that they should take down the sign that says they MUST call you every two hours. They have a good problem, which is they are super busy doing a great job fixing peoples vehicles, and it might be unreasonable to have that as a requirement. I have a feeling customers would use that against them, which doesn't seem fair given the quality of work they do. No need to leave yourself open for that kind of criticism! Chris did a great job and I appreciate the help fixing the evap pump on my subaru. Great place to get your car fixed!
Samantha Thompson
★★★★★
2 months ago
I had a great experience with Primarily Japanese! The folks who work there are friendly, attentive, and very knowledgeable. I got a full oil service on my 2024 Mitsubishi Outlander, and when my car needed additional repairs, they gave me the opportunity to approve those services prior to completing them, and took the time to explain to me what the repairs would entail and if they were essential. They completed the booked services thoroughly and in a timely manner and got me back on the road again!
Christopher Reveley
★★★★★
a month ago
At 150K miles my 2013 outback was roughly at mid-life and I wanted it to avoid a crisis. I had several things done off the every 30k - 60K mileage list. I also had the headlights replaced (needed since the car was brand new…worst headlights anywhere, ever) I was a first-time customer. I picked PJ based on their great reviews and I WAS NOT DISAPPOINTED. They communicated well, suggested some servicing that I hadn’t thought of and finished the work in a timely manner at a fair price. An independent auto shop with integrity, talent and honesty is a great thing to find. Thanks to everyone at PJ. I’ll be back! Chris
Sandy Newman
★★★★★
2 months ago
If you are looking for an HONEST and knowledgeable service and repair automotive business, you just found it! I needed a regular maintenance service on my Toyota Tacoma and I was in and out in a reasonable amount of time. There were no unexpected charges or pressure to have more work done. They do list any "recommended" future services that will need to be completed, but they just gave me the information and prices, so I could go home and decide. While I was sitting in the lobby waiting, I could overhear "Chris" behind the counter talking with other customers. He was very pleasant and extremely knowledgeable about their issues. He also knew most of them by name when they walked in. You could tell they were regulars who also trust this outstanding company. Joe the owner, takes pride in his establishment and truly cares about people. If you need repairs or maintenance done on your vehicle, you just found your forever mechanics! Five star all the way! ***** Thanks guys!
Gerry Lopez
★★★★★
2 months ago
I recently brought my vehicle in for its scheduled 115K service and also asked to have the additional 30K services done, including a brake fluid replacement and addressing a couple of leaking shock absorbers. What impressed me right away was their integrity: instead of simply performing the work I requested, they insisted on inspecting the brake fluid and shocks first before recommending anything. How often do you hear that kind of honesty from an auto service shop? They followed up with a clear, detailed recommendation that covered exactly what the car needed—nothing more, nothing less. Their communication, professionalism, and customer‑first approach have consistently stood out. Over time, I’ve been so impressed with their service that I’ve recommended them to numerous family members and friends. In fact, all of my vehicles are now serviced exclusively by them, and I’ll continue sending others their way. They were originally recommended to me by the owner of the shop that serviced our four vehicles for years until he retired—truly the best advisor ever. I’m grateful he pointed me in their direction, because this team has absolutely earned my trust. A top‑tier shop in every way. Highly recommended.
Katie Herder
★★★★★
a month ago
I had a very positive experience with Primarily Japanese. I really appreciated the team taking the time to conduct a careful and thorough diagnosis rather than jumping straight to conclusions. They correctly identified the catalytic converter as the issue and explained everything clearly. My car is not only running normally again, but it feels better than it has in months. I originally brought it in because it wouldn’t accelerate properly, and I hadn’t even realized how much performance I’d been slowly losing before the issue escalated. Perry was very communicative throughout the process, walking me through the costs and keeping me updated. I felt they were trustworthy, transparent, and reasonable. I would definitely recommend them.
Gary Underwood
★★★★★
Edited 7 months ago
OUTSTANDING experience with Primarily Japanese and their service on my F-150. They were able to determine the issue with my "check engine" light and correct it with Ford diagnostic procedure and didn't need to replace catalytic converter, saving me BIG bucks. They did a complete brake job as well as differential service, transmission drain/fill, both of which were well past their due dates, which I was unaware of. Joe was so professional and thoughtful in keeping me informed throughout the entire process. This is one of the best customer service experiences I've ever had. The pick up and delivery service was a pleasant and appreciated addition. Prices were very reasonable I thought. Thanks Joe and all the crew at Primarily Japanese Auto Service.
Andrew McClarron
★★★★★
Edited 3 weeks ago
I had my 30K service done on my 2023 Lexus GX 460 at Primarily Japanese and couldn’t be happier with the experience. The entire staff was great to work with; especially Joe and Perry in the office were friendly, knowledgeable, and genuinely cared about my vehicle. They also offered some great tips before and after installing a 3" lift, which made the entire process easier and safer. This shop is a great alternative to the dealership, where you’re often treated like a number and never work with the same people twice. Supporting a local business like this is a huge plus, and I highly recommend them for anyone with a Japanese or any type of vehicle. They’re the trusted new home for my GX.
