Quality Body & Fender

James King

★★★★★

5 months ago

A friend got an insurance repair for a sideswipe that wrecked the entire driver's side of her car from bumper to bumper and knocked off the side mirror. The entire process was painless. She was guided around the car, and using a grease pen, marked out all the areas to repair/replace. The work was done within 2 weeks despite replacing and painting all the side panels, one door, and getting a few OEM replacement parts. They have an online portal where you see your quote and progress in addition to an estimated pickup date. Couldn't recommend this shop enough. Everyone was so professional and clearly took pride in their work. Thanks!

Emilio Parker

★★★★★

11 months ago

I can’t say enough good things about the body shop! From the moment I walked in Jackie, the owner made me feel completely at ease. She’s incredibly friendly, knowledgeable, and clearly passionate about her work. The team treated my car with the upmost care and attention to detail repair work was flawless, Like there had never been any damage before. I was informed during the whole process from the beginning until the end. The shop set the standard for quality and customer service. If you’re looking for a place that respects your vehicle and treat you like family, this is it thank you. I hope not to have an accident again any time soon. But if I do, I know where I’m going.

Rica

★☆☆☆☆

8 months ago

This is going to be a novel, be prepared! ⸻ If I could give zero stars, I would. We brought our Mercedes to Quality after being referred by GEICO. And that’s when the nightmare started. Once they claimed the repairs were completed, we picked up the vehicle, only to realize it wouldn’t accelerate past 70 mph. That’s right. A high-performance German-engineered vehicle crawling like a 90s minivan with a breathalyzer on its last breath [mistake no. I]. I immediately contacted the shop and explained the issue, owner requested that I bring it back to which I did [mistake no. II]. A few days later, the shop owner got back to me and, after a diagnostic and test drive, she confirmed the car had trouble accelerating. Her excuse? “It might be a pre-existing issue with the bi-turbo system.” SO, she offered to refer the car to a third party for further inspection [mistake no. III] but only with our approval [which we gave because we were left with no other choice at this point]. The second shop parroted the same weak excuse: “pre-existing condition.” [mistake no. IIII] Let me make this painfully clear: before the accident and before these so-called ‘repairs,’ the car drove PERFECTLY. Not a single issue with acceleration. No “turbo” problems. Zip. Nada. Nothing. These issues began ONLY after Quality worked on it. But ohhh, it gets even worse. When we picked up the car the second time, my husband took one look at the repair area and immediately saw a major issue: the turbo hose was completely shot - ripped, grazed, and visibly damaged. It was obviously NOT repaired. It wasn’t even inspected. He immediately took a video of the damage [attached for your entertainment]. There’s no denying it. And just when we thought it couldn’t get more insulting .. they charged us THEE MOST for parts as if they were OEM [Original Equipment Manufacturer], but it’s obvious they’re aftermarket. They charged us luxury prices for budget parts, while cutting corners and blaming us for their OWN oversight. It’s Fn infuriating. So here we are, for the THIRDDDD time, taking the vehicle to Mercedes directly. And guess what Mercedes told us: “I do see the impact to the vacuum line and in fact caused additional consequential damage, furthermore my technician did NOTE a crack in the engine upper timing cover also due to this impact. Both of these repairs will be necessary to remedy the client’s issue.” Translation: ALL of the damage was caused by the incident. And NONE of it was pre-existing. Everything Quality should’ve found and fixed? they Fn didn’t. So let me summarize this comedy of errors: •\tQuality failed to perform a thorough inspection. •\tMissed or ignored critical impact damage. •\tBlamed the issues on a “pre-existing condition.” •\tUsed aftermarket parts while charging OEM-level prices. •\tGave us the runaround and dragged this out for weeks. •\tCaused additional damage and more financial strain [I’ll give them a break on this because they did discount my deductible]. •\tWasted our time, energy, and multiple days of missed work. We’ve had to endure SO much unnecessary stress and frustration just trying to get my damn car back in good working condition, and we still don’t have resolution because of how Quality handled this from the start. If you’re thinking of bringing your car here: RUN. Don’t just walk .. RUN .. for your LIFE. Because unless you want to pay premium for bottom-tier work, be GASLIT about “pre-existing” damage, and have to involve your dealership just to get a real answer, this is NOT the place for you. This review is TRUE and HONEST. It’s going on Google. It’s going on Yelp. And anywhere else people need to be warned. Honesty matters. Accountability matters. Your car deserves better. YOU deserve better. Quality Body + Fender? Doesn’t believe in ANY of it.

Latrese Jones

★★★★★

11 months ago

Very satisfied with the service I received. I had to get front end damage repaired. I was hit on a Monday, claim was submitted online with Geico, was able to get an appointment on Tuesday afternoon. A rental car was scheduled. Upon arrival, I received a warm welcome. I dropped my car off and the rental company was there to pick me up within 5 mins. Everything is done via a text link to look online. There was more damage under the bumper and I needed a new emblem. Every step I received a text with updates. My car was ready the following Monday. Pick up was fast and I received a complimentary car wash. If I ever need body service, I'd probably return if they're still part of Geico.

April Lam

★☆☆☆☆

2 months ago

Zero stars if possible! They did not tell me they charge a storage fee and proceeded to keep my car over a weekend without any notice prior of said fees and then were closed/unreachable all weekend. I was forced to pay over $1000 in storage fees just to get my car back.

Marta Fuchs

★★★★★

Edited 8 months ago

Could not recommend Quality Body & Fender in Oakland more! From the moment I walked in, I felt I was in good hands with the welcoming and knowledgeable staff especially Alex who could not have been nicer and helpful. Their repair work was excellent and very reasonably priced. I’ll be telling all my friends and neighbors about them!

Rose Armin-Hoiland

★★★★★

9 months ago

Awesome service here in every way. All staff here are friendly and accommodating. The work looked great, and they cleaned the inside and outside of the car for free. I'll definitely be coming back.

Dani S

★★★★★

a year ago

My insurance sent me here, and I am so happy they did! Everyone at Quality Body and Fender is warm, friendly, and so knowledgeable. The waiting room was comfortable, they treated my car with care, and finished the repairs earlier than expected! 10/10 experience.

Sara LeWinter

★★★★★

a year ago

When a guy smashed into my newer Nissan at a red light, my insurance suggested I take my car here for repairs and I’m so glad I did. Their staff was thorough and repaired my car in a timely manner. They also kept me updated during each stage of the repair process. If you have to deal with being in an accident in the Bay Area, this is the place to take your car to.

Rachel Marando

★★★★★

a year ago

I was fortunate to find this place. I’m on my second car job with them. This place raises the bar with the quality of work and service. They’re thorough, over communicative and speedy. As a woman I’m always nervous about dealing with cars and finding this place and working with their Manager, Angel has given be the peace of mind and the transparency I need with the investment I’m putting towards fixing my car. I highly recommend this place, you won’t regret it.

Jenny Guan

★★★★★

6 months ago

Thank you Quality Body and Fender for fixing my car for the second time. The staffs are very amazing and very quick for the repairs.

Cassidy Alexander

★★★★★

a year ago

I was visiting family and my car got some damage on the highway on the way over. I quickly needed my car repaired so I would be able to return home as close to my original return time as possible. Alex helped me out and made sure I got my car back as quickly as they possibly could make it happen. Everything looked great when I picked it up and I’m really pleased that I didn’t have to have my return home delayed too long. I would definitely recommend this body shop

Alesia Jackson

★★★★★

9 months ago

The best auto repair shop in the Bay Area. The service above excellent!!! My top recommendation to anyone who may need auto body repairs. I will always and forever bring my car here they are like family to me

Cameron J

★★☆☆☆

2 years ago

The quality of their work is great, but giving 2 stars because of their very unprofessional staff and slow turnaround time. Ally was extremely rude and condescending when I was asking about the process to order a part for my car. How am I supposed to know that leaving my car at the shop vs taking my car home would be a different process with insurance? This was never explained to me, and when I asked for clarification on why the part was delayed, she scoffed at me. She then told me that the repairs would take anywhere from 3-5 business days, even when my estimate said 2 business days of labor. What? After taking my car to another shop, I had it fixed in under 2 days and with much better customer service. Take your business elsewhere.

Lauren Letsche

★★★★★

a year ago

They let me take my time to decide what to do with my vehicle. There was no pressure- very knowledgeable staff. My vehicle was done ahead of schedule and Enterprise Rent A Car down the street was VERY convenient. I would highly recommend.

Valencia

★★★★★

a year ago

For the second time these folks have proven to be amazing at what they do and more desirable than dealing with my Honda dealership service staff. I will most definitely keep this company in mind for future needs and recommend them to my friends and family.

Amira Redeaux

★★★★★

10 months ago

They fixed my Mazda after a hit and run. She looked better than she did the day she left the lot! Thanks Quality Body & Fender