Rafi Autotech

Shon Tinsley

★☆☆☆☆

Edited 11 months ago

Rafi took good care of me and my X5 BMW( the first time)After that he let his son and the other worker do the work and he left out nuts and I found tools (wrench and screw driver) left under the hood. Had to come back as the car was leaking Gas and fumes flooded the cabin. It took 4 more days to get it right then after I paid they didn't want to give me a receipt for the rework. I had to call the police and show them the work order that showed I paid, they finally gave me my keys. I don't go back, you shouldn't go there either! they suck.

Ryan Cheong

★★★★★

3 years ago

Rafi is the best there is in the business. Always fair and trustworthy. I only trust my 335i with him! All his mechanics are very knowledgeable -- especially Herbert! I cannot recommend him enough. I've already shared him with several of my friends as he's really one of the few top quality garages that are out there. Thanks Rafi for all your help -- keep it up!

Sammy C

★★★★★

2 years ago

You know I appreciate Rafi big time. My girl has been a customer for years and I always teased her about it. I tried getting her to go to other shops that were recommend by my mechanic friends. Well they've been super nice and honest with her. She can go alone and they don't take advantage and over charge. They washed her car and filled the gas tank after a sensor replacement of her x3. That made me think this guy might be legit. My warranty and service plan expired without my knowledge. I went to BMW for my 2020 x6. $2100 for an oil change, and filter replacement. Apparently my car requires a special inspection. I normally go to dealers if the price is fair. But that was way too expensive. And they wouldn't honor their own coupon. Of course I went to Rafi. He explained what the dealer explained about the oil change and inspection. His price WITH the filters: $409 (with genuine bmw parts). Rafi is bmw certified tech. He uses their software and is pretty legit. He uses the computer and seems fairly techy. Then i noticed he also fixes hybrids. My moms car (prius) has been in my backyard two months because all the lights on dashboard would come on (skid control, abs, emergency parking) and the braking was stiff. This problem arose two days after I had it at another tech who fixed another problem where the hazard lights wouldn't shut off. That tech told me that a squirrel chewed up the wires. I found that so far fetched and told Rafi, Who instead of bashing the other tech, actually affirmed it as possible. And opened my hood and showed me a bunch of twigs bunched in the corners of the engine bay: evidence of nesting. I was impressed. Left the car. They diagnosed it. It needed a new abs system. Initially they quoted $2k. They were able to drop $800 off after he called toyota and verified some stuff. Bam. Fixed. I've been driving the car around for a week. Got it smogged. Everything seems fine. Thats two cars of mine in one month. I'm incredibly happy about it. My moms happy. And this dude has totally earned my business.

Aldo

★★☆☆☆

3 years ago

I had been going her for years to get work done. I used to leave feeling like I was in good hands. Good customer service, friendly, didn't feel like they were taking advantage. Fast forward five years, and I've just left feeling like I've been in a wreck. Customer service is still nice but I have now left feeling like a fool twice. But no more. I used to go because they're Audi certified. A lot of good that does when they refuse to take accountability for their shoddy work. My car was "fixed" had to come back they claimed it was another leak, despite them doing a "complimentary inspection" with an oil change. The leak from my OIL PAN wasn't caught until I brought it again. They said I couldn't drive it anywhere so I had to agree to do the repairs there. They were two days late and they offered a "large discount" that didn't even amount to taxes. Go somewhere else or get a second opinion. If you go somewhere else, make sure it's not Pep Boys. They're in par with this place.

Alberto Suarez

★☆☆☆☆

Edited 7 months ago

Spent $5000 (after i talked him down from $6700) here thinking "that's expensive, but at least I'll have my 100k mile car all fixed up and I'll have piece of mind." Thought to come here because it had good reviews and my usual mechanic was out of town for the month. When he came back he told me i had been grossly overcharged. The kicker? Now my car has more problems that when I first brought it here. Shady. Don't bring your car here. Edit* I knew he would IMMEDIATELY reply. 11 minutes later with the retort. Most businesses, when they get a negative review, they might reply with some version of "sry you had a negative experience" or "we continue to try to offer the best service, sry if we fell short" something like that. This guy goes on here to tell everyone that i'm lying. Stay away.

Sammy Speer

★★★★★

2 years ago

I have been coming here for about 2 years and have had a fantastic experience each time. Rafi and his staff take the time to make sure I understand what is happening with my car when there is an issue, clearly outline the costs and what i actually need vs what is optional, and work quickly and efficiently. Earlier this week I thought I was due for general maintenance so I brought my car in. Upon arrival I talked to Rafi and he checked the records and found that I was good for another few thousand miles. He offered to do a quick check of my car to make sure everything was running smoothly and my oil levels were good. After he ran the check (about 2 hours) everything came back good and he did not charge me at all! I am so grateful to Rafi and his autoshop. I know I am in good hands every time I go there. I recommend this shop to everyone!

Lee Albert

★☆☆☆☆

a year ago

Watch out guys, this shop is probably the biggest scam in West LA, DON’T COME here!! shop originally quoted me $600 to check/recharge AC if needed and replaced my battery but the final invoice came out to $1,072.94 The shop owner probably feels bad that he ripped me off so on the final bill, he lowered the amount to $900 👎🏼👎🏼

Gina Champion

★★★★★

a year ago

Rafi is fantastic, while having only recently been introduced to his shop by a friend, I was happy with basic oil changes etc…but then he took it to a new level when the work for my 2019 BMW X3 was coming in at close to $4000. I basically said keep the car and I’ll walk! Then I remembered I had purchased a warranty when I did a refi on my car. Side note: they had yet to cover ANYTHING in over two years…but Rafi said, give me the number and Ill handle it!! And he did!!! Not only was he proactive, worked with their claims and on-site adjuster, he managed to get all the services covered!! My out of pocket was $500 for my deductible! Unbelievable and I’m a true fan! Quality, expertise,and stands by his work!

Manny Roman

★★★★★

9 months ago

My BMW was so badly and thought it was something serious, I left the car blindly and got my wallet ready- well, only few hundred bucks and few hours later, it was all fixed up!! They even through in a free inspection! Rafi Autotech is THE best in WestLA! I will return!!!

Ryaan Sayegh

★★★★★

9 months ago

One of favorite garages in the area! Got recommended to it by my friend Manny - and this has been hands down the best team/shop to deal with. Highly professional, affordable pricing and no usual BS you face at mechanics. If you are looking for a solid recommendation in the area to become your permanent go to - this is definitely it.

Nicole Herman

★★★★★

a year ago

Stopped in for a coolant check. The owner and mechanics were super friendly and thorough, walked me through their observations and how to refill the coolant myself the next time it’s low. They checked my tire pressure as a courtesy and filled them up - all for free! That’s what I call customer service. I will remember them the next time I have any car troubles.

Chris Berman

★☆☆☆☆

Edited 8 months ago

I do not recommend this shop. My vehicle left with more issues than it had upon arrival, and I was advised to pursue costly repairs that were later deemed unnecessary by two independent mechanics. I brought my car in November 2023 to diagnose a specific issue: a noise coming from the front end while driving at 65 mph. The shop addressed this by replacing the valve gaskets and cleaning the engine bays. However, upon pickup, I noticed 20 additional miles on the odometer. While not necessarily alarming, this was unexpected. More concerning was a new issue: my steering began pulling sharply to the right — a problem that did not exist prior to service. Additionally, the shop owner, Rafi, recommended immediate replacement of brake pads and rotors, stating I had less than 1,000 miles left and these were required for my safety. Two other mechanics later confirmed the brakes and rotors were in good condition, with approximately 50% life remaining. Following my visit, I had to address several problems. While I cannot directly attribute these to the shop, they occurred immediately after: Correct a misalignment (off by 45 degrees) Replace the front right tire (which had only 17,000 miles of use) Replace a missing wheel lock Based on my experience, I would advise others to seek service elsewhere.

Ariel Halevi

★★★★★

5 years ago

The team of technicians here are absolutely incredible. I have referred each and everyone of my friends and family and bring all of my cars here. I’ve done everything with these guys. Smog, engine problems, transmission stuff etc. never had a problem or complaint. Seriously, I used to go to the dealer pay way over price for the same service. It’s true not all mechanics are the same. Rafi and Kevin thoroughly check my car always, letting me know what needs fixing now and what’s left for Next service. Rafi helps me sleep at night knowing my car won’t stop in the middle of the highway I’ve dealt with too many bad mechanics and now I know when you find the right one pay the right price you get the best service and now I never have a problem. Highly trust these guys!!

Donna Jackson

★★★★★

4 months ago

I heard a sound under my car that sounded like something was dragging when I hit dips. I was in a hurry but they put my car on the rack and fixed it in 16 min. They also offered to top off my fluids and check my tires. Everyone was very pleasant. I would come back again.

Madison Sievers

★★★★★

5 months ago

I needed my mini cooper's battery replaced and they were very responsive and quick at fixing it- they also checked all of the fluid levels, updated my software and cleaned some scratches off my car for me while actively telling it it wasn't worth it to fix the cosmetic damage, which I appreciate. I will be returning in the future for maintenance / other car needs. Given other quotes I received in the area I found their prices fair and comparable, especially given they're certified for bmw/mini.

Erin Hughes

★☆☆☆☆

3 months ago

Husband took my vehicle in to diagnose a check engine light. We got an initial quote and expected to approve any final service before it getting performed. We get a call our car was fixed with no communication about what they did. I arrived with a huge bill and service provided with no prior approval. While service provided was fine but the lack of transparency in pricing and services left us feeling taken advantage of.

Audrey Chung

★★★★★

3 weeks ago

I arrived at Rafi’s and spoke with Axel after exploring some other autoshops in the area to fix a coolant leak. He was friendly and forthcoming with potential costs and discounts, so I decided to stick with this shop. Definitely cheaper to go here than a dealership, without lacking in quality, and they added some extra perks like fixing scratches on my car and topping off my oil for free. I appreciated the transparency with the costs and was happy with the final pricing after speaking with Ronnie. Giovanni was also great with showing what adjustments they made with my car. Thank you! I’ll be back for future repairs :)