Ray's Import Auto Repair

Patricia Conto

★★★★★

4 years ago

Love this shop! Almost don’t want to review so the rest of the world doesn’t discover this GEM! But they are so great, they deserve to prosper. By far the most honest, generously fair and fast mechanics ever. We’ve moved all around while in the military and we would drive up to two hours to have them look at our cars. My family all lives in Norfolk and when I shared how great they are; now they too drive from Norfolk because the expertise, customer service and prices. They are so cool that if something is a small fix, they will tell you what you can do and give you the option to do it yourself and save money. If your reading reviews because you are intelligently researching (With so many choices that’s very smart) I can promise this place is the right choice. You will be more than pleasantly surprised.

Dana Hutson

★★★★★

a year ago

Import has always been the friendliest! They are efficient and effective. They talk me through the issues with my car and come up with a plan. Car repair you can trust!

Kelly Holliday

★★★★★

2 years ago

The whole team at Ray's Import Auto Repair is manna from heaven! They are professional, kind, hard working, detailed oriented, honest and a pleasure to work with. We have had a couple cars there for safety inspection and some repairs. The team was able to chase parts down and repair the issues in a timely matter. Their business acumen is truly customer focused. Our family is grateful to have such a talented team we can depend on. Thanks for your amazing service.

harrison barnes

★★★★☆

3 months ago

Very good service. I would reccomend to all. Seems to pay a lot of attention to details.

Jessica Gates

★★★★★

a year ago

I had an amazing experience here! They got me an appt super fast. They are very friendly and I like their online system that gives you updates and pics of what they find about ur car. They even text you what’s going on and you can just text back to give them the go ahead on repairs. They quoted me two prices and it ended up being the cheaper option which made me very happy lol and also made me trust them!

Jamie Gonzales

★★★★★

a year ago

They did such a good job on my car. They are very polite and finished my car quickly. I would highly recommend and looking forward to doing business with Ray's imports in Smithfield Va. Again soon

Richard Sayre

★★★★★

a year ago

Ray's installed a new clutch, flywheel, and struts on my 2000 Mazda MX-5. They also drained the fluids and flushed everything out. The car runs like new. They kept me abreast of the work on the car (took a few weeks for some parts to arrive) and securely stored it. The prices were reasonable considering the amount of work I had done. I have found them to be honest and fair. I am able to trust them when my car needs servicing, and that means a lot to me.

L. H.

★★★★★

Edited a month ago

We continue to have nothing less than quality, sincere rapport and maintenance from Ray’s Auto. We have both our minivan and diesel truck maintained here. We are very grateful for the workers who take care of our vehicles. They’re a tight and respectable crew. I am Incredibly thankful for their primary focus which is our safety on the road. Thank you!

Michelle Harris

★★★★★

a year ago

The owner and staff are awesome! They were friendly and helpful. I heard a noise under my car and they quickly found and repaired the problem free of charge. It's reassuring to know that there are still some good people in this world. I would highly recommend this shop to anyone that is experiencing automotive problems. The staff is knowledgeable and kind.

Frank DeLar

★★★★★

3 years ago

I'm very impressed with the level of service, communication and passion I experienced at Ray's. They accomplished the difficult task of replacing all the body mounts on my 1996 Chevy 2 Door Tahoe (there were several bolts broken off that required a professional to remove). This required removal of the entire body in order to access the broken bolts. They also replaced a rusted out frame crossmember, prepped and coated the frame and underbody. They also replaced the fuel tank and all related components. Their communication with me was excellent and they completed the work in a very reasonable timeframe. The real story here is that I've been restoring this vehicle which is "my baby" and no other shop would accept this project. Yet Ray's took it on with a high level of confidence at a very reasonable price. All while keeping me informed and making sure we accomplished all the goals. I've not had to return to Ray's for any reason relative to this project. My Tahoe now rides like a brand new truck, all rust is now arrested on the frame and underbody and I have a shop that I can depend on that really cares about their customers as well as the quality of the work they do. A special thanks to Kevin and Eric for your professionalism and work ethic. Great jog guys!

Todd Ballance

★★★★★

10 months ago

I recently had several repair and scheduled services performed by Ray's. Every interaction with Emily and the team was pleasant, direct, and honest. They do what that say they do and support it with photos. They also provide great consultation and will not sell you on unnecessary work if they dont see it necessary. I recommend Ray's for honest and reasonable work.

Katie Jones

★★★★★

Edited 5 months ago

Really nice people. They was recommend by former coworker. I consider them before any one else if I not going to the Dealer Ship.

Barbara Lyon

★★★★★

8 months ago

We have been VERY satisfied Ray’s customers for nearly 10 years! The mechanical skills are high and consistent. They are honest, professional and work on our cars with the newest technology as well as treasured ones with fewer bells and whistles. Customer service and atmosphere is outstanding. Friendly smiles and clear dependable information.

Si Vis Pacem Para Bellum

★★★★★

a year ago

Came in (first time) the other day and scheduled an inspection on my 2021 4Runner. They did that this morning and I was very impressed! They send you a link with pictures/videos of everything with your truck from what’s good with your truck to what’s needed and coming up for service needed. I made an appointment for my transmission service as well! There’s other good shops in the area for sure, but I wanted a shop that specializes in Toyota’s so I chose Rays and I’m glad I did. Thank y’all for everything! The two at the front desk are awesome and well informed!!

Michael Clark

★★★★★

2 months ago

My wife and I have been taking our vehicles to Ray’s since he opened his business. They always repair our vehicles in a short amount of time and get us back on the road. We highly recommend their service.

Dan Harrington

★★★★★

3 months ago

I've been going to Ray's for minor fixes, oil changes, and inspections for about eight years for our F-150, Volvo and Lexus SUVs. I have no complaints. Reasonable prices and service time (I always wait). The one time that I had a vehicle towed to Ray's they were unable to repair it (something about confusing codes) and suggested a dealership repair. They did not attempt a repair that they were not comfortable with, and I am good with that. I recommend Ray's.

Otto Walker

★☆☆☆☆

3 weeks ago

Went in for oil change and state inspection. Needed new brakes or rotors. Gave ok for service. After service tire locks and tire lock key missing. Asked auto repair shop for them back. Said didn't have them even though they were able to take locks off tires and put regular lug nuts in it's place. And had the audacity to say someone else must have taken them.