Round Rock Collision Center

Daniel White

★☆☆☆☆

6 months ago

My wife just had her Honda Accord repaired here after getting into an accident. She didn't notice when she first picked up the car that there was glue residue left on the passenger side. I guess they thought it was ok for the car to leave in that condition, or they just do not perform any quality inspections. She called and was told to bring it back the following week, so they could take care of it on their time. They removed the residue and chipped some paint in the process. There fix was to use some cheap touch up paint. I would not recommend this business to anyone.

Christy Pennington

★★★★★

a month ago

Best Collision Center I have ever been to. The GM is very knowledgeable and always has a smile on his face. He is great at communicating and the price is just right. Highly recommend Round Rock Collision Center.

D2N Flight

★★★★★

3 months ago

They did repairs on Honda Accord. They did a great job. They informed me every time before proceeding with repairs. They negotiated and worked together with the insurance on my behalf and we able to install OEM parts at no additional cost to me. Highly recommend!

Brandon Rawson

★★★★★

a month ago

Scott and the team did an incredible job. I brought in a low production 20 year old BMW with difficult to source parts. The whole process went as smoothly as it could for such a challenge. If I needed any body work done in the future, I'd trust them to do it.

Joseph Rendon

★★★★★

a month ago

Chris and his crew were thorough with their work. In fact he had my bumper redone bc he wasn't happy with the paint match. I appreciate that. I had to wait a couple more days, but was done right in the end.

Hunter Mitchell

★☆☆☆☆

a month ago

Shop took forever to get the car ready. Granted some parts were on backorder from the manufacturer. Vehicle once ready was covered in scratches from someone who obviously didn’t know what type of towel to use when cleaning a car. The dash behind the glass to the gauges is covered in dirt. The shop was still waiting on additional parts to come in, and it now has been serval several months later and I’ve heard nothing from the shop. Got the job done at the bare minimum. I would not recommend.

Eleanora Luke

★★★★★

5 months ago

I had extensive work done on my car at Round Rock Collision, and they did an incredible job! The car looks brand new. A special shout-out to Gabe, my consultant. He was professional, communicative, and kept me updated every step of the way. Excellent service from start to finish - highly recommend!

Michael Wiegman

★★★★★

2 months ago

I own a Lexus 350SL that hit a 9 point buck outside of Kingsland. Nice buck, but not enough left to mount. Totally destroyed the Lexus. The front body and underbelly was destroyed. I can't say enough about Round Rock Collision!!! Great to work with and the car drives better than it did before the wreck. Thank ya'll so much.

B Greg

★★★★☆

a month ago

Repaired damage from a deer hit. Everything seems pretty good, except the vinyl decals on the hood aren't even, which we didn't notice this until we got home. While removing one would probably create a new problem to fix, it does lead us to wonder about the quality of work if they can't put decals on evenly.

Laura Duggan, Austin, TX Realtor

★★★★★

3 years ago

Impressive service by Round Rock Collision Center who was referred to me by Lexus as a preferred vendor to do body work after a woman hit my car in a parking lot. Their customer service was excellent even when I brought my car in on the wrong day. They happily accepted it and got me on my way. They interfaces with the insurance company quickly and efficiently so work could get approved and started. My service rep called me frequently to update me on the progress. They completed the work in just a few weeks and delivered the car back to me in beautiful condition. I highly recommend them.

Jonathan Dover

★☆☆☆☆

9 months ago

Where do I begin with this place no communication. They don’t call you for anything. They forgot to set up a rental for me, so I had to take out a new line of credit, just to rent one, and most of all they forgot to Properly mount this kit to my bumper, and it was just dangling under my truck when I got home. Missed a lot of time from work. Going back-and-forth from this place. Only went with this place because the tow truck that hit me, recommended it.

Logan Overcash

★★★★★

5 months ago

Robert was very helpful and always available. He went above and beyond to make sure work done on my car was of the best quality. I will definitely be coming back to this location for future repairs.

Frances Doig

★★★★★

5 months ago

Thoroughly professional group of people who go above and beyond their daily responsibilities. When my daughter was rear-ended by a Fortune 500 company delivery driver, Round Rock Collision not only provided an accurate and timely assessment of the damages, they advocated on behalf of my daughter when the insurance company started to pressure her into paying storage fees. Scott Jones (Assistant Body Manager) was GREAT.

Chris Newby

★☆☆☆☆

2 years ago

Very unhappy with my Round Rock Collision experience. Dropped off as an insurance claim for 2 curb rashed/ bent passenger side wheels. Repair took two months which is ridiculous itself, but they returned the truck with paint splatter all over the opposite side drivers wheels and my Lexus has a death wobble at 60 mph. When I picked it up, I though the black paint on the wheels was just brake dust so didn't think anything of it since the other side was the repaired side. After a couple of washes, I realized it was permanent. Contacted my service rep and he said he was going to refer it to a different guy. Both of them blew me off. Tried to contact many times, with no response. In short, horrible experience with both the quality of their work and their customer service. I went there because it was the only Lexus authorized shop. Go anywhere else.

Justin Arismendez

★★★★★

7 months ago

My experience with RRCC was smooth and easy. Robert was my point of contact and I have nothing but positive things to say about him and this shop. My car was fixed in a timely manner and any time I had questions, Robert and the staff were always super helpful and very communicative. I would recommend this shop if you want great customer service and the repairs to be top notch.

Huyilana Lana

★☆☆☆☆

Edited 2 years ago

DO NOT TAKE YOUR CAR TO THIS PLACE! Their staffs are liars! Not transparent and deceptive! I took my vehicle 2022 Lexus RXL 350 for a damages caused to the front bumper in September, 2023. I specifically told Albert Jorge that I wanted him to use only ORIGINAL LEXUS parts for my vehicle. He agreed and told me that he could only use the ORIGINAL part if the INSURANCE company allowed. He sent me the estimates to repair the vehicle using only ORIGINAL PART from LEXUS. I called my insurance and I promised to pay out of pocket for remaining balance. I told him specifically that I WOULD LIKE TO RECEIVE ALL OLD PARTS TAKEN OUT OF THE VEHICLE. He promised to hand over to me the OLD PARTS after repairs is completed. He estimated $15,000 plus to fix my car which the insurance company paid him asap. He confirmed the payment and promised to start work on the car. After 2 weeks, I get no call, I called ALBERT JORGE and the ROUND ROCK COLLISION company several times but no response. I took time to went there to see the progress on my car. To my dismay, they have not started working on my car. “We needed to order all original part from Lexus” he says. I asked him why didn’t he call me to let me know. He rolled his eyes. Sad! After another 2 weeks, with no feedback from him or the COLLISION CENTER, I went in there again to see what’s going with my car. He lied that they have been trying to reach out to me. Pathetic! I asked him about my car. “We need extra money to buy extra parts” he says. I called my Insurance company about this and they promised to pay them. The insurance company sent me a receipt that they have paid ROUNDROCK collision center. I called roundrock collision center and they confirmed the receipt. I went in there for the 3rd times when I didn’t get a call from them. “When would my car ready” I asked. Give us another 3 - 4 weeks. Alberts says. I waited and waited for several weeks and no calls from the collision center and ALBERT JORGE. I went in there in November, 2023 again to see the progress on my vehicle. When I asked about my vehicle from the help desk lady, “we were waiting on $819” from your insurance before we can complete your vehicle” she says. I asked for ALBERT JORGE, he is on sick leave and I can get the general manager” she says. Mr Zimmerman came in and was like “Your car is ready but you are owing $819” he says. I asked him why didn’t I get a call from the company. “We are about to call you” he says. He brought the car to me and I asked for the OLD PARTS that was taken out of the vehicle. “We trash everything” he says. I asked to talk to ALBERT JORGE WHOM I spoke with about the vehicle. “He is out for another 2 weeks” he says. Then, I asked him about the amount that they said I was owing. He went in to checked it and “we just received the money just now “ he says. I knew the money has been paid long time ago but he lied to me that they just received the money on that same day. Lie Zimmerman!!! Till the time of writing this review, I am yet to receive my car for 2 reasons: 1. Their refusal to hand over the replaced old parts and 2. Albert Jorge is still on sick leave and there is no one in the company to reach out to him about this situation. Sad! I’m bring this to BBB and filing a case with the state’s insurance department.. DO NOT REPAIR YOUR VEHICLE AT ROUND ROCK COLLISION CENTER.

Carolyn Cox

★★★★★

5 months ago

Wonderful experience and my car looks awesome. Gabe helped me and he was very courteous and approachable. He also was honest with me which is a great way to be when dealing with car repair. I would definitely recommend.