Reviews
Max Foong
I just had my black 2016 Lexus RX 350 detailed. Appointment process was pretty simple made through Yelp. They gave me a 2 hour window 8am-10am and the detailers showed up on time. Kevin and Bruno of BAAD (Bay Area Auto Detailing) detailed my vehicle. I was under the impression that someone employed by RX3 would be taking care of me but I guess they're just the middle man who hire contractors to detail. My vehicle's paint was in pretty bad shape and needed paint correction. So I got the Super Exterior detail package offered which was $419 + 10% off that included the 2 step paint correction. I asked Kevin how long it would take and he said about 4 hours as I had expected. They started on my vehicle around 9am. Kevin called me around 11am and said they had to vacate the car wash bay since someone wanted to use it. There's only one car wash bay in my complex. So he drove my car back to my parking spot and continued to work on it. He said he needed another 45 minutes to an hour to seal the paint. Kevin was still drying some of the water off of the vehicle but he wasn't using a Waffle weave microfiber towel which is what most pros use and I use. But at least he should've used either a Chamois towel or any type of microfiber towel would've sufficed. I later asked him how long he has been detailing cars and he said about 2 years. That explains why he was using one of those pink/red shop towels that are very rough to dry. So after an hour he called to tell me he is finished. I go outside to do a thorough inspection. I run my bare hands on every surface to make sure its smooth. Immediately I noticed the entire passenger side was missed due to the presence of water spots. And the surface was still rougher than the other side. The entire rooftop was missed as well. Kevin was very happy to fix the issue but Bruno made a comment to me about the water spots would not all disappear. Are you kidding me?? I am paying for a +$400 paint correction detail so my paint should be close to flawless and definitely no water spots. I also asked Kevin if he did the door jams and rear hatch jams. He said this was an exterior detail so door jams not included? Even when I run my car through a quick wash the people always dry my door jams. That's part of an exterior wash and definitely should be part of an expensive exterior detail. If water doesn't get dried in the jams it will cause unsightly run off. Detailing 101. Again, Kevin was happy to oblige and did it for me. So after both polish the roof and passenger side to remove water spots and rough patches, I noticed the front bumper passenger side still has some spots and asked if they could polish it. Bruno did it but seemed unhappy about it. I also noticed the side mirrors still little dirty but maybe they overlooked it since they do retract when the car is locked. So I was fine was that since Kevin fixed it. Overall I gave the detail 3 stars for pretty good but would've received 4 stars if I didn't have to point out the clear water spots and roughness on roof and passenger side. Checkout process was little painful due to credit card reader malfunctioning so had to manually enter CC info which isn't safe. Nevertheless, I still gave them a 10% tip on top because I felt they did their best to satisfy me even though Bruno wasn't as customer friendly. A side note, the customer is always right so please don't say anything that would cause them to be unhappy or unsatisfied. Instead just do what the customer request and who knows they might tip you even more and even hire you again. I also thought maybe the job was little rushed because they had another detail at 1pm. So perhaps not schedule so many appointments in one day if the customer has a big job like paint correction so that the quality of the job is good and not compromised due to time constraints.
★★★☆☆ 6 years ago
delia burdeyney
Asked for and got nextdoor day Sunday time slot. I own Oakland Pet Care and I'm the third owner of a Honda Element and the second dog pro to own it. I got an interior detailing that gave me a new vehicle. There's no dog hair anywhere, not a one! Smells great. Looks great. It doesn't get any better.
★★★★★ 7 years ago
Ian Gavin
Amazing job cleaning 2 years of Siberian Husky dog hair in my truck. Alex did a great job!! I highly recommend these guys for your next vehicle detail, they were able to schedule me for a same day detail. It was great.
★★★★★ 5 years ago
Ashley Bennett
Noe did an amazing job. Both of our cars were detailed and looked as good as they day we bought them. He showed up on time and was friendly and professional. I'd recommend them to anyone!
★★★★★ 5 years ago
Angela Chien
It was very quick and easy to set up an appointment. The technician that came over to clean my car, Jeremiah, was very nice and professional. I was glad that they guaranteed to come back and shampoo my seats again, in case the smell came back.
★★★★★ 6 years ago
nicole bloodworth
These guys are amazing! I'm a dog walker, so you can imagine the state of my car. They went above and beyond to make my car like new again, even shampooed my carpets twice, in the rain! I can't recommend them highly enough. I am a super happy customer!
★★★★★ 7 years ago
sebastian white
Well worth it. Jeremiah was incredible, my car looks amazing again. I was able to get same day service didn’t have to go anywhere and my car was washed, waxed, shampooed by hand. detailing doesn’t get any better. great job I will be using this service again
★★★★★ 6 years ago
Vincent Washington
Jeremiah did a phenomenal job on my Wife’s car. It looks better now then when she first purchased it. He was also very professional and the excellent work was done in a timely manner as well.
★★★★★ 4 years ago
Ryan Beatie
Good service. Truck was filled with skunk odor due to my dog being hit by one. They were able to eliminate the smell within a few hours of cleaning. Guarantee their work and promised to come back if the smell came back as well. On time and professional service ($19 basic exterior wash wasn’t a bad deal either)
★★★★★ 6 years ago
Jean Kelly
I highly recommend this company. The owner got Back to me about a minute after I requested an appointment, and the employee showed up promptly exactly when I had requested. He spent about two hours working on the interior of my car and I couldn’t be more happy! It really looks like a new car! Thanks for a fabulous job!
★★★★★ 7 years ago
Vishal Sharma
These guys are awesome. I scheduled my appointment online and it was a breeze. Jeremiah showed up and he did an amazing job with my car. The car is as good as new. I will be using them again and I would recommend them to friends and family.
★★★★★ 6 years ago
Marlon Gregorio
Great service from top to bottom. Had an appointment for 4-6pm slot and needed to change it. Contacted them and they were very accommodating. They came on time and did an awesome job cleaning my car. Definitely recommend this business for your car detailing needs.
★★★★★ Edited 5 years ago
Lisa Del Sol
I had wonderful experience with Rx3 Auto Detail. I asked about a quote Sunday morning and I received a response from David quickly. Later on that day, on a Sunday, Jeremiah showed up and knew exactly how to fix the scratch and remove paint on the bumper of my Honda CRV. I have a teal green color and I don’t even notice where there was damage. Really excellent job, Jeremiah! We appreciate your attention to detail and getting the job done so professionally. I would use you guys again for sure. The best part of their business is the follow through and confirmation of details before beginning the work.
★★★★★ 6 years ago
Alissa Schriefer
My experience with RX3 was great! They were accommodating to my housing situation in terms of being able to clean my car in an apartment complex. I ended up calling to reschedule for service a day early and Jeremiah was super understanding and made sure a detailer would be out by me in the afternoon. Service was great and my car has never looked better!
★★★★★ 5 years ago
Alejandra Guzman
Technician was 30+ mins late. Service included clay bar but he didn’t do it. I requested an extra $35 for bug removal but he did not do that until reminded after (didn’t do it right). Pretty sure he used sealant instead of wax; rubbed car front/back (streaks). Did not vacuum found water bottles/wrappers. Windows streaks. Water should be included in their service but he asked to fill up their tank with my water hose. WAS NOT WORTH $264.
★☆☆☆☆ a year ago
Christine Romano
They arrived a little later than planned, but notified me. Once they did come, they were nothing but friendly and professional. They did an amazing job on my car and even managed to remove all the sand and pet hair that accumulated. (My dog loves the beach). I thought that stuff was never coming out. I think one of my neighbors booked them too. Would recommend.
★★★★☆ 5 years ago
Tabitha Heckman.
Such a great experience! Lester took his time and did so great. I highly recommend booking with this company. If I ever need car detailing again, it’s 100% through them :)
★★★★★ a year ago
ECO Ok
I paid extra for sanitizing and in the notes requested steam cleaning. Only ON ARRIVAL 25 mins late did they tell me they don’t have steam cleaning (even though website lists it and other reviews mention it). They completed the service around 5pm. I left all windows open as advised and by 10am the next morning, the seats were still wet. The inside of the car looks very clean, however, there are several details that had I known, I would not have booked this.
★★☆☆☆ a year ago
Erin O'Brien
Excellent. They did a wonderful job, fixed the last few spots I asked for & car looks awesome for being 15years old. So convenient that they come to the house. I’ve already recommended them to friends.
★★★★★ 7 months ago
Rohan Saxena
The technician showed up 30 minutes late. There were several spots in the car that were not cleaned and vacuumed. This is what was still there in the car after a 225$ detail. Do not recommend. See photos
★☆☆☆☆ a year ago
